This question was originally posted on DCIM Support by Russ Gravett on 2019-02-21
I am not able to get DCE to backup to my local hard drive via VPN to the network. Does anyone have any suggestions.
This answer was originally posted on DCIM Support by Steven Marchetti on 2019-02-21
Have you tried backing up locally / same subnet as DCE? That’s your first best troubleshooting step. If the issue is with a full backup, you may also want to try a config only backup. If you have a server or laptop local to the DCE server and it works but your VPN drive does not, it could be anything from timeouts to firewalls to a host of other network related issues. I’m specifically pointing to that sort of issue solely because you are specifying VPN.
A packet capture may help in isolating issues but you’ll probably have a better chance of figuring that out with the local network people than DCE troubleshooters.
This comment was originally posted on DCIM Support by Russ Gravett on 2019-02-22
Not yet. I am in another state so doing anything locally is difficult. I have turned off all firewalls and antivirus on my PC, but I cannot get the drive to mount. I found an article on how to perform a local backup but while the article made sense, it did not work in my case and I assume because I am VPN into the network instead of local.
This comment was originally posted on DCIM Support by Steven Marchetti on 2019-02-22
If there's a system local to the DCE server, perhaps you could remote into that system and usethat share as a test so the mound doesn't have to go through the VPN, only the remote connection to the other server does.
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