This question was originally posted on DCIM Support by Shoaib Maqsood on 2019-05-29
I have installed a GSM gateway of multi tech (model no # MTCBA-G2-U). Which is connected with rack monitor 570. I am facing an issue during its configuration. Please check the setting of this modem. If any thing is wrong please share the correct setting.
I have attached the snapshot for your kind reference.
This comment was originally posted on DCIM Support by Stine Hansen on 2019-06-11
Hi Shoaib Maqsood, thanks for posting!
If this issue still persists I suggest you call your local tech support for guidance.
This comment was originally posted on DCIM Support by juice on 2019-06-24
We are using the GSM modem to send sms. We had the same issue - losing connectivity to the modem.
We identified the issue to a faulty modem. When we connected the multi-tech modem, we selected the correct (multi-tech Multimodem GPRS) model using the Serial Devices Icon. Afterwards, we verified the configs under all tabs - ( Basic, Advanced and Status) of SMS icon.
Note, Status tab displays the signal strength to your ISP, a good signal is important.
I hope this helps
This comment was originally posted on DCIM Support by Shoaib Maqsood on 2019-07-25
Please check the attached screen shots.
Current Setting of the GSM gateway. kindly check and suggest us. What is the role of Sim Pin?
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