This question was originally posted on DCIM Support by Kees Cusell on 2019-07-30
Model name = Siemens Sentron PAC3100
Every sensor to do with "apparrent power" now comes back as unplugged.
Solved! Go to Solution.
This answer was originally posted on DCIM Support by Jake Hiltz on 2019-07-30
The DDF for this device was updated to fix an integration issue. The data type was changed which seems like it created new sensors, but left behind the old ones. You should be able to right click on the unplugged sensors and delete them, then right click on the device and request a device scan to repopulate with the new ones. Let us know if this works for you.
This comment was originally posted on DCIM Support by Kees Cusell on 2019-08-01
I had to remove the ddf file first, then delete the unplugged sensors, then install the ddf file again.
I now have values again, only.... I don't know if they are right:
I would think the apparent power should be in kVA, not VA?
Do you have any comment on that?
This comment was originally posted on DCIM Support by Jake Hiltz on 2019-08-02
I think you are right. We will get this fixed and send you a link to download the new version.
This comment was originally posted on DCIM Support by Kees Cusell on 2019-08-05
This comment was originally posted on DCIM Support by Jake Hiltz on 2019-08-05
The corrected DDF is now available for download at https://ddf.ecostruxureit.com/. In the search, type "sentron", then click Files to Download. Note, that the version number didn't get changed, so you will have to first delete the old DDF before importing the new one. If you have any trouble, the best way to report it is from that same DDF download page. Click on the "request" button at the bottom after searching, and fill out the form.
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