Excel upload does not update device

[DCIM_Support]

This question was originally posted on DCIM Support by Lukas Jegerlehner on 2019-03-14

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Hi team,

I want to update existing devices with some new customer property fields. It all works fine except that it always creates a new device ...... I dont want to upload a device. I just want to update it. 

excel example:

in case of the rack with the same name (ZRH14-4-4) is there nothing gets uploaded.

In case of the rack is not there a new rack gets uploaded and the CP fields are included

Is this a bug in the latest DCO 8.2.12?

Thank you in advance

Br Lukas

(CID:140714107)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Jef Faridi on 2019-03-14

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Hi Lukas,

That's not a bug, equipment importer (or the so-called excel importer) is basically for importing equipment (for first time). It cannot update data for the existing equipment, it will overwrite!

I think the more suitable "tool" for your device updates could be an ETL integration.

Kind regards

(CID:140714126)

[DCIM_Support]

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