This question was originally posted on DCIM Support by Sean McGinnis on 2017-04-04
I would like my team to receive email alerts when a work order has been placed.
We have the Change Module.
If I create a local user, the email field is there to be populated. If I add via Auth Server, the email field disappears. I thought maybe the email was somehow associated with the AD login, however, it is not. I receive the email on behalf of the user.
How do we remedy this?
This answer was originally posted on DCIM Support by Jef Faridi on 2017-04-05
When adding an AD user in DCO, the user information both user name and user email address would be received from the AD server itself. If your AD user doesn't have an email address configured yet, then it needs to be configured on your AD server.
I guess you might be running DCO 8.1, otherwise it is really recommended - The 8.1 release include also improved workflow planning.
Hope this helps,
This comment was originally posted on DCIM Support by Tim Richard on 2017-04-11
In previous versions, before the conversion to web-only user administration, it was possible to trick the system into being able to edit user's full names and e-mail addresses by "temporarily" switching them to local authentication, making the edits, and then switching back to AD. Currently, DCO is only pulling in AD user names, which in our organization is our employee ID. The problem is, I have no way of knowing who is who, unless I go look up everyone's employee ID, which is incredibly tedious. Some added functionality here would be much appreciated!
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