This question was originally posted on DCIM Support by spezialist on 2018-05-30
I use latest version 1.0.45 of the EcoStruxure IT mobile app for Android and DCE-7.5.0 software. The DCE-server is connected to the cloud service EcoStruxure IT and through the mobile app I can see the status of the Symmetra PX250/500 UPS's.
But in the mobile app, probably because of the bug, the power factor measurement unit is displayed as "Unknown":
Can someone from the support team explain the reason for this?
Very thanks for the support.
This answer was originally posted on DCIM Support by Alastair Macleod on 2018-06-04
I don't have a definitive answer, but for me this looks like a bug where the app is trying to display units (kW, mm, cm etc...) for the reading, but because PF doesn't have any "units" it's displaying unknown instead.
i could be entirely wrong but that's how i interpret it!
This comment was originally posted on DCIM Support by spezialist on 2018-06-04
Dear Alastair Macleod,
That's why I created this topic to hear support team and have hope that this bug will soon be fixed 😀.
In addition, the above bug is inherent in all numeric device sensors from DCE, that do not have a unit of measurement (for example, the number of batteries or the level of redundancy of the UPS etc).
This comment was originally posted on DCIM Support by klaus jakobsen on 2018-06-18
I've created a task for the team to fix this bug.
This comment was originally posted on DCIM Support by spezialist on 2018-06-18
Ok, thanks for the feedback.
Discuss challenges in energy and automation with 30,000+ experts and peers.
Find answers in 10,000+ support articles to help solve your product and business challenges.
Find peer based solutions to your questions. Provide answers for fellow community members!