EcoStruxure IT Digital service hangs

[DCIM_Support]

This question was originally posted on DCIM Support by mike sutton on 2019-08-16

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Hi Could anyone shed some light on this please?? I am experiencing on multiple DCE's on differant sites?

TIA 

Mike

(CID:147785150)

[DCIM_Support]

This comment was originally posted on DCIM Support by mike sutton on 2019-08-16

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PS.

Ports are open as they were previously connected and could view in the App

(CID:147785156)

[DCIM_Support]

This comment was originally posted on DCIM Support by Balaraman Jagadeesan on 2019-08-18

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mike sutton May we know the DCE version? Is it 7.7.0? 

(CID:148340811)

[DCIM_Support]

This comment was originally posted on DCIM Support by Akihiro Yamagami on 2019-08-19

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If you are using DCE 7.7.0,  I recommend you to check the below.

• DCE 7.7.0: EcoStruxure status page... "Registration Status", "Connection Status", and "Last Message Sent" all show "Retrieving Status..."https://www.apc.com/bs/en/faqs/FA378138/

(CID:148340895)

[DCIM_Support]

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