This question was originally posted on DCIM Support by Paolo Sidoli on 2018-09-14
Our ETL import/export has stopped working.
I can see the import/export CSV files on the back end of DCO (webamin) in the correct folders and their correct times, however, I do not see the data on the client?
Also I the folder on webamin where the ETL logs is empty?
Also the link from DCO to DCE is not working although the DCE is working separately ?
I can provide snap shots if needed.
This comment was originally posted on DCIM Support by Benjamin Bjørn Larsen on 2018-09-14
Thank you for raising your issue here.
We will look into what can be the cause of this. During so, we will probably reach out to you directly.
This comment was originally posted on DCIM Support by Jef Faridi on 2018-09-14
I guess it used to work before, and suddenly you see these (ETL and DCE integration) issues, right? If yes, do you know if there have been changes on the setups (both DCO and DCE) and/or on the network (that should effect the servers)?
Can you provide the following data:
1- screen captures illustrating the issue (both for ETL and DCE integration)
2- complete server logs (can be collected from webmin interface, StruxureWare DC Operation > Download Log Files > "Download log files"
3- copy of the latest backup file
I will send you an invite to my =S= box shortly, so the data safely can be shared with me (if you would), thanks.
And concerning DCO-DCE communication issue:
check/verify if there are no network issue(s) between the servers.
check if the DCE user credentials are correct (perhaps have been changed recently)
test the DCO-DCE server connections, in DCO select System Setup>External Systems Configuration. Perform the test for both port 80 and 443. more info here:Configuring StruxureWare Data Center Expert integration
assuming there have been no network or other changes, then if possible try to reboot the servers, specially the DCE server and see if the communication is re-established.
This comment was originally posted on DCIM Support by Paolo Sidoli on 2018-09-18
Thanks for your message.
I have uploaded to the shared folder the following.
Both DCO and DCE have been rebooted but the problem still remains.
Please let me know if you need any more information
This answer was originally posted on DCIM Support by Jef Faridi on 2018-09-19
Many thanks for providing the data,
For the "DCE" issue:
According to logs, "DCE" server is an unknown host and therefor cannot be connected.
In your external system configuration:
you would need to replace the "DCE" server with its qualified host name or DCE's IP address.
(when you were doing the ping test from DCO server, your were using the qualified dce host name, and when you were testing the log in to dce server, you were using dce IP address).
For ETL issue: need more time to study the logs - will get back to you as soon as possible.
This comment was originally posted on DCIM Support by Jef Faridi on 2018-09-24
Hi Paolo (Paolo Sidoli)
Concerning the etl issue, please check your email box - there should be a direct message (from Benjamin).
This comment was originally posted on DCIM Support by Paolo Sidoli on 2018-09-25
Thank you for the information.
For the DCE I have updated the hostname with ip address and now it is working again (Strange because this was working with the name DCE before but just stopped)
Thanks for this 😀
For the ETL issue I will reply to the direct email in my inbox
Discuss challenges in energy and automation with 30,000+ experts and peers.
Find answers in 10,000+ support articles to help solve your product and business challenges.
Find peer based solutions to your questions. Provide answers for fellow community members!