Default Communication Status (5) Severity set to failure

[DCIM_Support]

This question was originally posted on DCIM Support by John Meredith on 2019-10-16

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So when I set up the Send E-mail alarm action for Communication Status I can see that under Severities the following boxes are checked: Information, Warning, Error, Critical, Failure. Naturally, I thought would get an email if the condition was met. However, when I look at Communication Status Thresholds under Severitiy only failure is noted. Is there another area that I need to select so I get emails for the following condition's Information, Warning, Error, Critical, Failure?

(CID:149785628)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Valentin Kozlov on 2019-10-18

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Hi John!

Checked severities in E-mail settings allows you to filter desired alerts for this actions. It configures what kind of alerts you will be notified. So you can create one e-mail action to send only critical alerts and another one to send all alerts to users.

Severity under threshold settings means how critical this alert for your environment. You

 can decide that communication lost for one device is not important and set Information severity for one device and set Warning for another.

So if don't get warning e-mails, probably your alert thresholds are not configured to warnings, but to critical. So you should check threshold settings.

(CID:149786254)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Meredith on 2019-10-21

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Thank you that is what I looking for, have a good day.

(CID:149786831)

[DCIM_Support]

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