Data center expert is uanble to start due to mac addres change

[DCIM_Support]

This question was originally posted on DCIM Support by MEHMET GOLCUK on 2018-10-12

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Hello there,

Data center expert server was installed on 7.4.3 esxi. I've migrated to another host over the host and now the mac gives the address error.

Could you help

(CID:134683358)

[DCIM_Support]

This answer was originally posted on DCIM Support by Iván González Borraz on 2018-10-12

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Hi

if the operation has been from vmotion it should not affect

compare the old Mac with the new one if they are different force the Mac in the new VM writing the old

Regards

(CID:134683384)

[DCIM_Support]

This comment was originally posted on DCIM Support by Iván González Borraz on 2018-10-12

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change the mac in the new one, setting the old one to vm level, restart and it should work

tell me later if it worked

(CID:134683408)

[DCIM_Support]

This comment was originally posted on DCIM Support by MEHMET GOLCUK on 2018-10-12

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I've completed all these steps, but the same error continues

(CID:134683406)

[DCIM_Support]

This comment was originally posted on DCIM Support by MEHMET GOLCUK on 2018-10-12

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the old mac address starts with 00: 0c: 29. esxi host 6.0

new esx host 6.5 manual starting mac address 00:50 starts with

(CID:134683403)

[DCIM_Support]

This answer was originally posted on DCIM Support by Cory McDonald on 2018-10-12

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Hello Mehmet,

If you are unable to change the MAC address back to the original MAC, you must work with your local technical support on an official migration from one VM to another.  This would require a backup from before the issue occurred.

Kind Regards,

Cory

(CID:134683400)

[DCIM_Support]

This comment was originally posted on DCIM Support by MEHMET GOLCUK on 2018-10-12

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There is no backup. I had to change the server because there was a physical error on the old host. There is no other way.

(CID:134683429)

[DCIM_Support]

This comment was originally posted on DCIM Support by Cory McDonald on 2018-10-12

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MEHMET GOLCUK,

The licensing of the server is tied to MAC address and the server can not have it's MAC address changed.  If it does change, the server will not start as you see.  This is not a bug, it is by design.

Regular backups of your server should be scheduled in case the need arises to use one.  The only option I see at this point, if you require your data would be to force the MAC address to the old MAC on the new server or find a server that you can migrate to that would allow you to change the MAC back to the old MAC.

Kind Regards,

Cory

(CID:134683431)

[DCIM_Support]

This answer was originally posted on DCIM Support by Iván González Borraz on 2018-10-12

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Post the New screen pelease 

(CID:134683414)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-11-25

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Dear MEHMET GOLCUK,

Please, tell us if you could solve this problem or not?

With respect.

(CID:137103413)

[DCIM_Support]

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