Data Center Expert 7.8.0 - Backup Failed

[shemil_usman]

Hi,

We are trying to save DCE version 7.8.0 Backup to a Windows 2019 Datacenter Server, but the backup is failing. The DCE Server is successfully mounting the backup folder and Configuration backup process is starting and after sometime showing "Failed". please advise how to fix the issue.

Please find attached the snapshots and nbc logs for your review.

Thanks

Shemil

[GavanOB]

Hi Shemil,

Looking at the information provided I'd be assuming that it is related to either the network or possibly some security software on the server.

Is the DCE server on the same subnet as the share? If not can you test with a local server.

Can all security software on the server be disabled for a test or a "clean" Window server deployed for testing?

-Gavan 

[Trimble]

The StruxureWare Data Center Expert console is a stand-alone Java application that ... The compressed backup is a single tar.gz file with a .dce file extension ... APC SNMP Device Configuration File Transfer Using SCP Fails.

[shemil_usman]

Hi Gavan,

The network connection is perfect and no security software is installed on the backup server. Also no firewall is there.

The backup server and DCE server is in the same subnet.

We are trying all possible but backup won' start.

Regards

Shemil

[GavanOB]

Hi Shemil,

I see that you've created a support case as well so I recommend you proceed with that.

-Gavan

[KevinK]

Hi,

We have a similar issue at one of our clients and would be interested in the resolution. 

Both DCE 7.8.0 and File Server are on the same domain and subnet. We are able to mount the drive successfully and have verified that there is sufficient storage but the back up runs for a few seconds and it then fails. We have tried both a configuration backup and a full backup and both are not successful.

Kevin