DDF for DSE7420 genset controler

[DCIM_Support]

This question was originally posted on DCIM Support by Sergio on 2018-12-14

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Hi,

we have issus triying to connect a DSE7420 genset controler using DDF deepsea_generator_gencomm. We received communication error. it only Works using the DDF Lite versión.

Is posible to check why it is not working?

Thanks in advanced

(CID:137112449)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Jake Hiltz on 2018-12-14

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Hi Sergio,

Would you mind going to the device support page at http://sxwhelpcenter.ecostruxureit.com/devices then search for DSE7420?  You can download a different DDF from there.  If that one doesn't, work, click on the "Request Modification" and type in the issue you are having.  This will create a ticket for my team to assist you.  We can troubleshoot from there.

Thanks,

Jake

(CID:137112473)

[DCIM_Support]

This comment was originally posted on DCIM Support by Sergio on 2018-12-17

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Hi, Jake

we will proceed as you indicate.

Thanks

(CID:137726056)

[DCIM_Support]

This comment was originally posted on DCIM Support by Sergio on 2018-12-17

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Jake, what documment we need to attach for DDF modification?

(CID:137726063)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jake Hiltz on 2018-12-17

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If a DDF isn't working for you, please provide the DDF (if possible), and screenshots of the errors and the "view sensors" screen for the device.

(CID:137726106)

[DCIM_Support]

This comment was originally posted on DCIM Support by Sergio on 2018-12-17

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thanks, Jake...

(CID:137726118)

[DCIM_Support]

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