This question was originally posted on DCIM Support by shijia.zhu on 2018-03-01
I received this message when I was using VPN to log in to the desktop client of DCO 8.1.0. I am able to use the same password to successfully log in to web client. I have tried to change the password so that it doesn't contain any special characters. May I know what could be the problem?
This comment was originally posted on DCIM Support by Jef Faridi on 2018-03-01
Would it be possible to ask for the client application.log file (usually located in C:\Users\<user name>\.isxo\8.x\Operations\application.log)
Apparently a network/firewall related issue,for port descriptions please see the following page:
There might also be something with the VPN itself that might prevent the connection (just guessing).
This comment was originally posted on DCIM Support by shijia.zhu on 2018-03-02
Thanks for getting back! Is this below text document the right log file to look at?
This answer was originally posted on DCIM Support by Jef Faridi on 2018-03-02
Apparently the application.log file not created yet, however you might want to try:
Discuss challenges in energy and automation with 30,000+ experts and peers.
Find answers in 10,000+ support articles to help solve your product and business challenges.
Find peer based solutions to your questions. Provide answers for fellow community members!