This question was originally posted on DCIM Support by Christian Riis on 2019-02-10
A customer is using DCO in a Citrix environment. We have a suspicion that Citrix is somehow "flushing" the local user file cache since we're experiencing these symptoms:
The Citrix system administrator might be able to prevent Citrix from deleting/flushing certain files or folders, but they need specific information as to which folders to save.
Where are the local user settings stored for DCO? (Windows).
This answer was originally posted on DCIM Support by Jef Faridi on 2019-02-11
I think you are right, apparently client and user temp data is no being saved in that Citrix environment.
Client temp files are usually located in:
(Win) C:\Users\<user name>\.isxo\8.2.*
(additional to temp files/data downloaded from server, this folder contains also users "Save Info" settings.)
Client installation files are located in:
(Win) C:\Program Files\StruxureWare Data Center Operation 8.2.*
(the required plugins will be downloaded to this folder, when client connects to the server.)
When a desktop client user logs in for the first time, user will be directed (automatically) to the Help Center website. As mentioned that auto-direct will be for the first time log in, otherwise user can go from the desktop menu: Help > Help Center (F1)
Discuss challenges in energy and automation with 30,000+ experts and peers.
Find answers in 10,000+ support articles to help solve your product and business challenges.
Find peer based solutions to your questions. Provide answers for fellow community members!