This question was originally posted on DCIM Support by Ed Tarento on 2016-02-18
Lukasz, Bivek and I are all trying to help this client connect their DCO 7.5 (SP?) to Remedy
What are the command line "psql" parameters we should specify to test the customer provided IP, UN, PW etc
Or is our connector via Web Services? If so, is there a way we can check that we have data comms? e.g. can we wget? or similar?
This comment was originally posted on DCIM Support by Jef Faridi on 2016-02-18
Hi Ed, I've just added a comment to Lukasz's posted question that as far as I know we have not tested DCO 7.5 with Remedy 8.1 - but I will find out and get back to you asap. Can you please email me the customer name, thanks. Kind regards
This comment was originally posted on DCIM Support by Ed Tarento on 2016-02-19
Thanks Jef It would be really helpful if we could use a DCO server command line tool to prove that the customer has provided the correct details and opened the correct firewall ports. (FYI Our customer is telling us to use 20100). If we could connect from the command line but not DCO GUI as opposed to neither working, we have a much better idea of where to look. Any chance you can find a command?
This answer was originally posted on DCIM Support by Jef Faridi on 2016-02-19
To test the connection, try the following command from each node (if running cluster):
replace the "http" with "https", if you are using the secure https.
Note: I believe our team is planning to setup a test environment with Remedy 8.1.
This comment was originally posted on DCIM Support by Jef Faridi on 2016-03-02
It's been confirmed that DCO 7.5 supports the integration with Remedy 8.1.
This comment was originally posted on DCIM Support by Fabio Jose de Carvalho on 2017-04-05
Hi Jef ... I am trying to do a connection test for DCO to BMC, where I can execute this command ? ... in Webmin or DCO console ?
what port I have to use ?
This comment was originally posted on DCIM Support by Jef Faridi on 2017-04-06
It turned out that DCO 7.5 required additional enhancements for integration with Remedy 8.1.
The required enhancements are included in DCO 8.x.
(to answer your question, command could be executed from DCO console).
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