EcoStruxure IT forum
Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:21 AM . Last Modified: 3 weeks ago
HI Team,
we have a deploy in DCO 8.2.2 with LDAP remote authentication users working properly. We have created a local group with permissions and add to this group 9 remote users.
After a few minutes, less than one hour, the local group dissapears and all the users loss their rights because they do not belong to any group and they do not have defined specific rights for each user. For this purpose we created the group.
Is not possible to add remote users to a local group?
Regards
(CID:128068933)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:22 AM . Last Modified: 3 weeks ago
Hi!
We have the same issue in our current project!
First time it dissapear after two days, second time it was less than hour.
Now we are works without group, with individual permissions.
Guys, you should register a bug!
(CID:128747916)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:22 AM . Last Modified: 3 weeks ago
I'm conducting training using DCO820 online demo, and similar situation is observed for local users, where user groups will disapear after a few minutes...
Jef Faridi, can you help to look into this?
(CID:128748470)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:22 AM . Last Modified: 3 weeks ago
Hi all,
I will take a look and will get back to you asap, thanks
Kind regards
(CID:128748567)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:22 AM . Last Modified: 3 weeks ago
Third time group disappear after about 30 hours of live
(CID:128749303)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:22 AM . Last Modified: 3 weeks ago
Hi all,
I have tested this on my 8.2.2 (release) setup without any problem.
I can add remote users to a local group (in DCO) without any problem. However, I will do more tests.
Can you please provide a "how to reproduce" steps, then I will follow the same, thanks.
Kind regards
(CID:128749322)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:22 AM . Last Modified: 3 weeks ago
Add your local or remote user to a user group for access & rights
For my case:
1.All local users have no rights/access assigned
2.Local users were added to a User Group called "Admin Group", where it has rights & access.
3.When users are logging into DCO, about 30 minutes - 1 hour, everyone are kicked out from DCO, and when we check the DCO audit trail, it says users are removed from DCO "Admin Group" User Group.
When we logged in to DCO web client, user group was removed.
No one logged in & change anything on User Group when this happened.
(CID:128749536)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:22 AM . Last Modified: 3 weeks ago
We just create a group and add users to it. It works fine for some time and eventually gone. Users receive message about changing their rights and thats all.
(CID:128749541)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:22 AM . Last Modified: 3 weeks ago
Many thanks for the info Chris
Valentin (Valentin Kozlov), would it be possible to ask for a copy of the backup file + a small reproduce to capture screen shoots illustrating user group and its added users, etc. (I will send you an invite to my box, so the files can be shared safely with me), thanks
Kind regards
(CID:128749629)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:23 AM . Last Modified: 3 weeks ago
Jef, I've upload backup of solution to your folder.
On server I've create only one local group and add all users except apc to this group.
Audit trail report states that user apc remove group, but nobody make changes after group creation.
(CID:128750150)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:23 AM . Last Modified: 3 weeks ago
Many thanks, Valentin.
(CID:128750339)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:23 AM . Last Modified: 3 weeks ago
Hi Javier, Chris & Valentin,
We have managed to reproduce it today - issue basically caused by deleting room(s)/location, eg. by deleting any room/location the existing user groups would also be removed.
I have registered an enhancement case for this.
Many thanks for reporting and providing useful data.
Thank you,
Kind regards
--
update: DCO 8.2.7 released, it contains the fix!
(CID:128750542)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:23 AM . Last Modified: 3 weeks ago
Good news! Thank you Jef!
(CID:128750553)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:23 AM . Last Modified: 3 weeks ago
You are welcome, Valentin
Kind regards
(CID:128750578)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:23 AM . Last Modified: 3 weeks ago
Hi Jef,
Additional details on the issue, unfortunately from training hands on...:
1.The same situation happened when someone added a new room or location as well. As soon as the location is created, (user has not press saved in DCO), all users will be forced to logged out from DCO,
2. Even for those DCO users not in the DCO users group, they will be affected, i.e forced to log out from DCO.
(CID:128750767)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:23 AM . Last Modified: 3 weeks ago
Hi Chris,
It doesn't seem to be related. I have run several tests today, adding new room or location (with or without saving the changes) doesn't seem to affect other users or user groups.
You've mentioned "As soon as the location is created, (user has not press saved in DCO), all users will be forced to logged out from DCO." If user dose not save, then the created location is still local on the client machine (and not send to server yet) so that should not affect the solution on the server.
You have also mentioned that you are using a demo solution (DCO820 online demo), so perhaps it might have something to do with that demo setup/environment.
So I would suggest posting a new question (as a separate case) with details and steps to reproduce (I would also ask for a copy of the backup, so I can test it locally), thanks.
Kind regards
(CID:128751141)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:23 AM . Last Modified: 3 weeks ago
Hi team,
Is this problem also happening in DCO 8.2.1? I am thinking to move to this previous version until this issue is solved.
Regards.
(CID:128753513)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:23 AM . Last Modified: 3 weeks ago
Hi Javier,
Unfortunately same issue for previous versions (from 8.1.x to 8.2.2), we have just recently been aware of the problem. This issue will be fixed in the next release version (expected to be released soon, during this month), thanks.
Kind regards
(CID:128753533)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:24 AM . Last Modified: 3 weeks ago
Hi Jeff,
I am surprised, because I have many other different projects with DCO 8.1 and 8.2.0 and in none I have had this issue, I thought it was only in the latest versions.
Thanks.
(CID:128753545)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:24 AM . Last Modified: 3 weeks ago
We are also experiencing this issue.
(CID:128753968)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:24 AM . Last Modified: 3 weeks ago
Today I also experienced the same issue when a server room was deleted. DCO version is 8.2.2
(CID:128763030)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:24 AM . Last Modified: 3 weeks ago
Hi Guy's,
Has the new version/bug fix been provided yet?
(CID:129411398)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:24 AM . Last Modified: 3 weeks ago
Same issue here - any news on the bug fix
(CID:129411517)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:24 AM . Last Modified: 3 weeks ago
Hi Mark & James,
We expect an official release within 4 - 6 weeks time, if you really cannot wait and don't mind upgrading one extra time, then I will contact you by direct email, thanks.
Kind regards
(CID:129411556)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:24 AM . Last Modified: 3 weeks ago
as a current workaround:
avoid deleting room/location (from the setup).
(CID:129411602)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:24 AM . Last Modified: 3 weeks ago
Hi all,
DCO 8.2.7 is released, it contains the fix.
Kind regards
(CID:132654653)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:24 AM . Last Modified: 3 weeks ago
I'm experiencing same issue .... dco groups lost ... it has done this at least two times ... do you know how this happens or do you have a resolution? thx
(CID:132654571)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:25 AM . Last Modified: 3 weeks ago
Hi Sebastien,
DCO 8.2.7 has been released few days ago, it contains the fix. You might want to upgrade, it is recommended.
Kind regards
(CID:132654656)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:25 AM . Last Modified: 2023-10-22 01:41 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
Link copied. Please paste this link to share this article on your social media post.
Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.