DCO Users Groups dissapear

DCIM_Support · ‎2020-07-04

This question was originally posted on DCIM Support by Javier Zurera on 2018-01-26

HI Team,

we have a deploy in DCO 8.2.2 with LDAP remote authentication users working properly. We have created a local group with permissions and add to this group 9 remote users.

After a few minutes, less than one hour, the local group dissapears and all the users loss their rights because they do not belong to any group and they do not have defined specific rights for each user. For this purpose we created the group.

Is not possible to add remote users to a local group?

Regards

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Valentin Kozlov on 2018-01-29

Hi!

We have the same issue in our current project!

First time it dissapear after two days, second time it was less than hour.

Now we are works without group, with individual permissions.

Guys, you should register a bug!

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Christopherus Laurentius on 2018-01-30

I'm conducting training using DCO820 online demo, and similar situation is observed for local users, where user groups will disapear after a few minutes...

Jef Faridi, can you help to look into this?

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Jef Faridi on 2018-01-30

Hi all,

I will take a look and will get back to you asap, thanks

Kind regards

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Valentin Kozlov on 2018-01-31

Third time group disappear after about 30 hours of live

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Jef Faridi on 2018-01-31

Hi all,

I have tested this on my 8.2.2 (release) setup without any problem.

I can add remote users to a local group (in DCO) without any problem. However, I will do more tests.

Can you please provide a "how to reproduce" steps, then I will follow the same, thanks.

Kind regards

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Christopherus Laurentius on 2018-01-31

Add your local or remote user to a user group for access & rights

For my case:

1.All local users have no rights/access assigned

2.Local users were added to a User Group called "Admin Group", where it has rights & access.

3.When users are logging into DCO, about 30 minutes - 1 hour, everyone are kicked out from DCO, and when we check the DCO audit trail, it says users are removed from DCO "Admin Group" User Group.

When we logged in to DCO web client, user group was removed.

No one logged in & change anything on User Group when this happened.

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Valentin Kozlov on 2018-01-31

We just create a group and add users to it. It works fine for some time and eventually gone. Users receive message about changing their rights and thats all.

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Jef Faridi on 2018-01-31

Many thanks for the info Chris

Valentin (Valentin Kozlov), would it be possible to ask for a copy of the backup file + a small reproduce to capture screen shoots illustrating user group and its added users, etc. (I will send you an invite to my box, so the files can be shared safely with me), thanks

Kind regards

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Valentin Kozlov on 2018-02-01

Jef, I've upload backup of solution to your folder.

On server I've create only one local group and add all users except apc to this group.

Audit trail report states that user apc remove group, but nobody make changes after group creation.

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Jef Faridi on 2018-02-01

Many thanks, Valentin.

DCIM_Support · ‎2020-07-04

This answer was originally posted on DCIM Support by Jef Faridi on 2018-02-01

Hi Javier, Chris & Valentin,

We have managed to reproduce it today - issue basically caused by deleting room(s)/location, eg. by deleting any room/location the existing user groups would also be removed.

I have registered an enhancement case for this.

Many thanks for reporting and providing useful data.

Thank you,

Kind regards

--

update: DCO 8.2.7 released, it contains the fix!

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Valentin Kozlov on 2018-02-01

Good news! Thank you Jef!

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Jef Faridi on 2018-02-01

You are welcome, Valentin

Kind regards

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Christopherus Laurentius on 2018-02-02

Hi Jef,

Additional details on the issue, unfortunately from training hands on...:

1.The same situation happened when someone added a new room or location as well. As soon as the location is created, (user has not press saved in DCO), all users will be forced to logged out from DCO,

2. Even for those DCO users not in the DCO users group, they will be affected, i.e forced to log out from DCO.

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Jef Faridi on 2018-02-02

Hi Chris,

It doesn't seem to be related. I have run several tests today, adding new room or location (with or without saving the changes) doesn't seem to affect other users or user groups.

You've mentioned "As soon as the location is created, (user has not press saved in DCO), all users will be forced to logged out from DCO." If user dose not save, then the created location is still local on the client machine (and not send to server yet) so that should not affect the solution on the server.

You have also mentioned that you are using a demo solution (DCO820 online demo), so perhaps it might have something to do with that demo setup/environment.

So I would suggest posting a new question (as a separate case) with details and steps to reproduce (I would also ask for a copy of the backup, so I can test it locally), thanks.

Kind regards

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Javier Zurera on 2018-02-07

Hi team,

Is this problem also happening in DCO 8.2.1? I am thinking to move to this previous version until this issue is solved.

Regards.

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Jef Faridi on 2018-02-07

Hi Javier,

Unfortunately same issue for previous versions (from 8.1.x to 8.2.2), we have just recently been aware of the problem. This issue will be fixed in the next release version (expected to be released soon, during this month), thanks.

Kind regards

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Javier Zurera on 2018-02-07

Hi Jeff,

I am surprised, because I have many other different projects with DCO 8.1 and 8.2.0 and in none I have had this issue, I thought it was only in the latest versions.

Thanks.

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Mark Tucker on 2018-02-08

We are also experiencing this issue.

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Mate Fekete on 2018-03-02

Today I also experienced the same issue when a server room was deleted. DCO version is 8.2.2

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Mark Tucker on 2018-03-26

Hi Guy's,

Has the new version/bug fix been provided yet?

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by James on 2018-03-26

Same issue here - any news on the bug fix

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Jef Faridi on 2018-03-26

Hi Mark & James,

We expect an official release within 4 - 6 weeks time, if you really cannot wait and don't mind upgrading one extra time, then I will contact you by direct email, thanks.

Kind regards

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Jef Faridi on 2018-03-26

as a current workaround:

avoid deleting room/location (from the setup).

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Jef Faridi on 2018-06-20

Hi all,

DCO 8.2.7 is released, it contains the fix.

Kind regards

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Sebastien Turcotte on 2018-06-19

I'm experiencing same issue .... dco groups lost ... it has done this at least two times ... do you know how this happens or do you have a resolution? thx

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by Jef Faridi on 2018-06-20

Hi Sebastien,

DCO 8.2.7 has been released few days ago, it contains the fix. You might want to upgrade, it is recommended.

Kind regards

DCIM_Support · ‎2020-07-04

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