DCO Upgrade 8.2.7 to 8.2.12 issue

[DCIM_Support]

This question was originally posted on DCIM Support by Javier Zurera on 2019-02-13

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Hi team,

I have tried to upgrade a DCO 8.2.7 to 8.2.12 and it has failed. At the end of the process the log says that there is no update available.

I tried this ISO before, installing it in a new virtual machine and it is working, but with the upgrade it has not worked.

This is the log after the upgrade process:

(CID:140216601)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2019-02-14

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Hi Javier,

Can I ask for your server logs to be shared with me, I will send you an invite to my =S= box shortly.

In DCO 8.2.7, server logs can be collected from webmin interface, StruxureWare DC Operation > Download Log Files > Download log files.

Thanks,

Kind regards

(CID:140216832)

[DCIM_Support]

This comment was originally posted on DCIM Support by Javier Zurera on 2019-02-14

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Hi Jef,

I have uploaded the logs to your folder.

Thanks.

(CID:140216865)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Jef Faridi on 2019-02-15

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Hi Javier,

Many thanks for providing the logs, which I have studied and here are my findings:

It appears the log entries from your attached image are the initial records, and the upgrade process has been running. 

It seems this server is running with 7.64 GB detected memory. (according to system requirements at least 16 GB RAM would be recommended)

The vm disk size is 53.6 GB. (according to system requirements ate least 100 GB could be recommended)

The upgrade/update process failed 2019-02-13 at 14:48 since there were no space left on device!

I would recommend a clean installation of 8.2.12 (based on the system requirements) and then restoring the latest good backup file.

Kind regards

(CID:140217607)

[DCIM_Support]

This comment was originally posted on DCIM Support by Javier Zurera on 2019-02-18

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Hi Jeff,

I deleted old files in the server in order to create free space and the upgrade failed again when I selected:

No thirdparty RPMs

Do not download packages from the Internet

After that, I tried the upgrade again without selecting these two options, and then it worked, now the server is in 8.2.12.

But in our customers DCO does not have connection to the Internet, so if this happens in all the installations these upgrade will be a problem.

Have you checked this upgrade in an environment without connection to the Internet?

Regards

(CID:140217997)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2019-02-18

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Hi Javier,

My answer was based on studding the provided log files, that server is not suitable to be used as a DCO server. As mentioned, I would suggest a clean installation (according to system requirements) and then restoring the latest backup file, that may give you a reliable setup.

If the "Do not download packages from the Internet" option should not be respected in the webmin, then I would go for a clean installation of the latest version (such as 8.2.12) and then restoring the latest backup file (from the current setup).

 Kind regards

(CID:140218009)

[DCIM_Support]

This comment was originally posted on DCIM Support by Javier Zurera on 2019-02-18

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Hi Jeff,

we will try this update in some customer without Internet connection. It some cases it is a bother to ask the customer for the deploy of a new VM to install a new DCO.

There is another user in this post that has reported the same problem in 4 DCOs, so I was afraid it could be a problem for this upgrade.

Thanks

(CID:140218022)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2019-02-18

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Hi Javier,

DCO can be installed/re-installed using the same/existing VM host (but save the backup file(s) somewhere safe first!)

To understand the upgrade issue we would need to look into the log records - different issues may have different cause.  I have not received any log files from the other user in this post, so I'm unaware of what might have caused the upgrade issue for him.

Kind regards

(CID:140218035)

[DCIM_Support]

This comment was originally posted on DCIM Support by Luis Lopez Borbon on 2019-03-18

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Hello Jef and support team

Today I tried to upgrade a DCO server from version 8.2.7 to 8.2.12 and I had the same issue reported in this post. the server failed the upgrade, and the upgrade logs shows “the upgrade process did not result in a new version of DCO”. The server was restored, and I tried again one more time but followed the suggestion of Javier Zurera. I tried again without selecting the options “no third-party RPM” and “Do not download packages from internet” but in my case the upgraded failed again… the DCO log file from the webmin was downloaded, if you needed please let me know how the best way is to share you. Please your support because I have scheduled many customers to upgrade their servers.

(CID:140715210)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2019-03-19

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Hi Luis,

Please post it as a new question, so it can have its own case and data, thanks.

Kind regards

(CID:140715423)

[DCIM_Support]

This comment was originally posted on DCIM Support by Gianluca Bertuletti on 2019-02-15

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Hi All

i had the same issue with 4 Dco.

i had to do a new Vm and restore a Backup

(CID:140217716)

[DCIM_Support]

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