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DCO Server Critical Services

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DCO Server Critical Services

This question was originally posted on DCIM Support by Nikolaos Panagiotou on 2019-12-16


Our customer has installed a monitoring agent (BMC ProactiveNet) on the DCO server, in order to monitor the health and status of the DCO server and they are asking us which of the DCO server's services are critical, in order to monitor them. Is it possible to list the ones that you suggest to monitor?

 

(CID:152570334)

14 REPLIES 14
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Re: DCO Server Critical Services

This answer was originally posted on DCIM Support by Greg Sterling on 2019-12-17


Hello Nikolaos.

Would it be easier if the agent could monitor the status of the DCO server using SNMP calls? The DCO server supports exposing of OID's via SNMP so that services can be monitored.

A description of this feature can be found here: https://sxwhelpcenter.ecostruxureit.com/display/UADCO8x/DCO+SNMP+status+codes

This would allow you to leverage existing monitoring already built into DCO.

Regards

Greg Sterling

(CID:152570437)

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Re: DCO Server Critical Services

This comment was originally posted on DCIM Support by Nikolaos Panagiotou on 2020-01-02


Hi Greg,

 

Thanks for the immediate response. Our customer is a financial institution and the use of BMC ProactiveNet agents on servers for monitoring purposes is part of their internal processes. Therefore, using SNMP calls cannot be a workaround for us. This is why we need to know which DCO server services are critical to be monitored. Is it possible to provide us with such a list?

 

Thanks,

Nikos Panagiotou

(CID:153093681)

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Re: DCO Server Critical Services

This answer was originally posted on DCIM Support by Nikolaos Panagiotou on 2019-12-17


Hi Greg,

 

Thanks for the immediate response. Our customer is a financial institution and the use of BMC ProactiveNet agents on servers for monitoring purposes is part of their internal processes. Therefore, using SNMP calls cannot be a workaround for us. This is why we need to know which DCO server services are critical to be monitored. Is it possible to provide us with such a list?

 

Thanks,

Nikos Panagiotou

(CID:152570504)

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Re: DCO Server Critical Services

This comment was originally posted on DCIM Support by Greg Sterling on 2019-12-18


Hopefully someone from engineering will confirm my below comments.

From an actual process standpoint you should expect to see the following running on an active DCO server.

postgres services should be running

A "java -D[Standalone]" service should be running (this is the DCO application service).

/usr/sbin/httpd should be running as the front-end web service for DCO

/usr/bin/perl /usr/sbin/Platform.pm start-monitor is running to monitor the DCO application

Some of the other items you might check would be whether a backup was created successfully and so on.

Regards

Greg Sterling

(CID:152570866)

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Re: DCO Server Critical Services

This answer was originally posted on DCIM Support by spezialist on 2020-01-03


Dear Nikolaos Panagiotou,

I will complement Greg Sterling answer to your question.

I do not know the details regarding the BMC ProactiveNet monitoring agent, but I assume that it is implemented standardly for the systemd based Linux OS (RHEL/CentOS, etc.). Therefore, these Linux services are critical to DCO and EcoStruxureIT Advisor software:

httpd
operations
operations-monitor
postgresql-9.5

These Linux services must be up and running.

But, if the BMC ProactiveNet monitoring agent is more intelligent and can execute custom scripts on Linux OS, then you will have the opportunity to easily determine the detailed status of these critical services (according to schneiderops.xml v.5 DDF-file):

StruxureWare DC Operation Application Status
StruxureWare DC Operation Database Status
StruxureWare DC Operation Load Balancer Status
StruxureWare DC Operation General Status
StruxureWare DC Operation ETL Status

I hope this is what you need.

If you have any more questions, please ask.

With respect.

(CID:153550887)

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Re: DCO Server Critical Services

This comment was originally posted on DCIM Support by Nikolaos Panagiotou on 2020-01-03


I can only find the v.1 of the file schneiderops.xml in the DDF search engine of the Help Center. Could you please provide me wit a download link?

(CID:153550940)

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Re: DCO Server Critical Services

This comment was originally posted on DCIM Support by Greg Sterling on 2020-01-03


Which version of DCO are you running? I version of the DDF is included with each release.

(CID:153550945)

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Re: DCO Server Critical Services

This comment was originally posted on DCIM Support by Nikolaos Panagiotou on 2020-01-03


We are running DCO 8.3.2

(CID:153550953)

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Re: DCO Server Critical Services

This comment was originally posted on DCIM Support by spezialist on 2020-01-03


Dear Nikolaos Panagiotou,

Greg Sterling is right: this latest v.5 DDF-file is available for download on the same web-page where the installation iso-image of DCO software is located.

If you can’t download the latest v.5 DDF-file, either Greg Sterling or I can send it to you via e-mail.

With respect.

(CID:153550956)

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Re: DCO Server Critical Services

This comment was originally posted on DCIM Support by Nikolaos Panagiotou on 2020-01-03


Thank you spezialist. Could you please send it to me through e-mail?

(CID:153550958)

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Re: DCO Server Critical Services

This comment was originally posted on DCIM Support by Greg Sterling on 2020-01-03


Yes, I will send it to you directly in the next few minutes.

Regards

Greg Sterling

(CID:153550961)

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Re: DCO Server Critical Services

This comment was originally posted on DCIM Support by Nikolaos Panagiotou on 2020-01-23


The customer came back to us and told us that they do not use XML and requested to give them the command/script for each of the critical services and jboss applications that will be monitored. Could you help us on this?

I recall that  the list of critical services that we gave them is the following:

-         /usr/sbin/httpd

-         /usr/bin/perl/usr/sbin/Platform.pm

-         operations

-         operations-monitor

-         postgresql-9.5

-         java –D[Standalone]

-         StruxureWare DC Operation Application Status

-         StruxureWare DC Operation Database Status

-         StruxureWare DC Operation Load Balancer Status

-         StruxureWare DC Operation General Status

-         StruxureWare DC Operation ETL Status

(CID:154403020)

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Re: DCO Server Critical Services

This comment was originally posted on DCIM Support by spezialist on 2020-01-24


Dear Nikolaos Panagiotou,

Your customer can use the following commands to monitor the status of critical DCO software services:

/usr/sbin/Platform.pm snmp-jboss-status --silent 2>&1
/usr/sbin/Platform.pm snmp-database-status --silent 2>&1
/usr/sbin/Platform.pm snmp-apache-status --silent 2>&1
/usr/sbin/Platform.pm snmp-general-status --silent 2>&1
/usr/sbin/Platform.pm snmp-etl-status --silent 2>&1

The output status of the above commands are described in detail in the schneiderops.xml DDF-file. This is complete information for monitoring DCO software.

With respect.

(CID:154403302)

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