DCO 8.2.2 web error

[DCIM_Support]

This question was originally posted on DCIM Support by Yaniv Rozenbaum on 2019-02-03

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Hi ,

I have a problem accessing from browsers to the server
I receive an error message and can not enter a user name and password

Has something encountered a problem and what can be done to repair
The problem appeared in Chrome and Explorer browsers
The DCO server was also restarted and the problem did not disappear!

i attached the masege 

MISSING IMAGE: IMG-20190131-WA0002.jpg

Best regards
Yaniv Rozenbaum

(CID:139691642)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2019-02-04

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If you logon to webmin and check the status of the dco server does the status page state DCO services are running? If yes, are you able to login with the desktop client?

Regards

Greg Sterling

(CID:139691814)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2019-02-05

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Hello Yaniv.

You are using local user accounts when you try to login or are they domain based user accounts?

Can you share the server logs from your server so we can check whether the server itself is reporting problems with authentication or otherwise?

There is a download log files option in the struxureware menu of older DCO releases (8.2.7 and earlier) and in the web client in 8.2.12 and newer DCO releases. I assume you cannot use the web client method if you're running 82..12. If you need to use the webmin method, then you can manually download the server.log file from the "upload and download" menu under the system menu in webmin. Full path to the server.log file is "/opt/jboss-as/standalone/server.log".

Regards

Greg Sterling

(CID:139692418)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2019-02-07

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Hi Yaniv,

Do you recall when this web client issue appeared for you? and do you know what system changes that might have been applied before appearance the issue? 

To have a more understanding of the issue and see more detailed log entries, additional to server logs it would also be great to a have screen dump of the browser developer tools (in Chrome, top right menu, More tools>Developer tools).

If there have been some system changes (that you are not aware of or don't remember), then perhaps a clean instillation and then restoring the latest backup file could be an option.

Kind regards

(CID:139693253)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Yaniv Rozenbaum on 2019-02-20

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Many thanks for all  the help

the problam fund it is new monitoring system on the costemer

net it did not give the acsses to the web 

the IT of the customer working to fix the problam 

Regards 

Yaniv

(CID:140219097)

[DCIM_Support]

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