This question was originally posted on DCIM Support by Erlinson Bravo Garcia on 2018-07-19
My customer has two datacenters, in each one they have:
Before upgrade DCE 7.4.3 monitored the DCO without errors, the database status reported by DCE was normal, but now, after the upgrade of both systems (DCE and DCO + DCO-DR) the reported status:
a. The StruxureWare Operations database status is unknown
b. The Struxureware Operations Server is unreachable
In first time I think maybe a customer´s network issue could be the cause, but after check the network health and some tests I tried installing a DCE demo in version 7.5 and DCO demo in version 8.2 in my laptop using vmware player and I get the same error messages....
Community, do you have any idea about the possible reasons? Could DCO 8.2.7 be a cure for this situation? for your time and support thank you very much.
This answer was originally posted on DCIM Support by Boris Majdandzic on 2018-07-19
I had the same issue. It was solved with update of DCO to v 8.2.7
This comment was originally posted on DCIM Support by spezialist on 2018-07-19
Dear Erlinson Bravo Garcia,
Boris Majdandzic is right, this is a very known bug that, according to Jef Faridi answer in topic :
DCO 8.2.7 is released now, contains the fix.
This answer was originally posted on DCIM Support by Erlinson Bravo Garcia on 2018-07-19
I think it´s on the dco side, I ran the isx_devicewalk and I get OID answers, when I compare with the schneiderops.xml file I can see that dce show the readed status of the respective OID example:
In dce one error alarm is: Unknown status for ETL (in red color, severity:Error)
In schneiderops.xml I think the OiD is :
<label>StruxureWare DC Operation ETL Status</label>
and the result for this oid (126.96.36.199.4.1.3188.8.131.52.1.5.0) in the walkfile is :
184.108.40.206.4.1.3220.127.116.11.1.5.0 , Integer , 1
In the xml file the status codes for this OiD are:
<label>Unknown status code</label>
<!-- 0 -->
<label>Unknown status for ETL transformations</label>
<!-- 1 -->
<!-- 2 -->
<!-- 3 -->
<!-- 4 -->
<!-- 5 -->
I Think dce is reading this value and reporting the status for that, I verified the communities (public/private) all are for defect config, I don´t have firewall rules in my virtual machines ...
Any idea about this situation?
Thank you very much.
This comment was originally posted on DCIM Support by Erlinson Bravo Garcia on 2018-07-19
Ok spezialist I´m just trying to download the 8.2.7 and comment soon...
This comment was originally posted on DCIM Support by spezialist on 2018-07-29
Dear Erlinson Bravo Garcia,
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