This question was originally posted on DCIM Support by ITS Operations on 2019-05-09
Good afternoon,
I am in the process of transferring from a physical appliance to a VM.
I have upgraded the physical appliance to version 7.6, and attempted to restore the VM (already on version 7.6) using the backup file for the physical appliance.
The VM is currently stuck starting up. The web console displays a message of "Data Center Expert is starting up. Please wait. This page will refresh every 10 seconds". The desktop client shows an error popup of "The StruxureWare Data Center Expert server is currently starting up. Please wait a few seconds and try again."
A restart of the VM after waiting for 15 minutes displayed the same as the above.
I assume that the next action to take will be to log into the VM directly. Is there anything else that might be worth a try?
Regards,
Scott.
(CID:143756715)
Solved! Go to Solution.
This answer was originally posted on DCIM Support by ITS Operations on 2019-05-10
Thanks for the input Steve - that got me started down the right path.
The resolution was:
Cheers,
Scott.
(CID:143757194)
This answer was originally posted on DCIM Support by Steven Marchetti on 2019-05-09
Hi Scott,
The first thing I would suggest is making sure your resources in the VM match that of the hardware server. Especially if you did a full backup, you'll need at least the same amount of hard drive space allocated in the VM to be able to import the backup properly. This is probably the most common reason. I also recommend making sure the VM has a second NIC to match the physical server's configuration.
Please also note that the restore does take time, especially in a full backup.
Thanks,
Steve.
(CID:143756909)
This comment was originally posted on DCIM Support by juice on 2019-06-03
Hi there
I seem to have a very similar issue. We have a physical server and had some surveillance issues (camera pod freezing and other odds) and decided to reboot and re-connect from the client then receive this error.
"The struxureware data centre expert server is currently starting up. Please wait for a few seconds and try again."
We consoled and power cycled the system and from the screens we can see something failed but the screen changes so quickly to actually see what he error is.
Please assist.
Regards
(CID:144313384)
This answer was originally posted on DCIM Support by ITS Operations on 2019-05-10
Thanks for the input Steve - that got me started down the right path.
The resolution was:
Cheers,
Scott.
(CID:143757194)
This comment was originally posted on DCIM Support by Steven Marchetti on 2019-05-10
Glad you got it working!
(CID:143757317)
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