This question was originally posted on DCIM Support by Sameeh ahmad on 2016-10-07
I have set the email settings in DCE server 7.2.0 so that when an alarm occurs an email should be sent to the client, and when we press test e-mail settings button we get a successful test message but the client email doesn't receive any email, how van I solve this issue.
This answer was originally posted on DCIM Support by Steven Marchetti on 2016-10-07
There could be a number of reasons for this failure. Please make sure the test and the actual e-mail are using the same "to" and "from" e-mail addresses. You may also want to check your spam folder as potentially some of the information contained in the actual alert e-mail is being flagged by your system.
Check the logs on your e-mail server. Does the server report that DCE actually sent the e-mail and the server perhaps denied it? Make sure the e-mail alert action is properly associated with either the device or with the threshold you've configured. This knowledge base document is a quick run-through of how to set it up correctly.
You can also run a packet capture on the network to see if the server is actually trying to send the e-mail. Packet captures will show trafic both ways so if we're not reaching the SMTP server or if there is a reason the server is denying the e-mail, you may see info there.
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