Sign In Help
Schneider Electric
HelpSign In
Schneider Electric Exchange
  • Home
  • Collaborate
  • Develop
  • Shop
Home Collaborate Develop Shop Log in or Register Help

Invite a Co-worker

Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel

Invitation Sent

Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
  • Home
  • Collaborate
  • Exchange Community
  • :
  • EcoStruxure IT
  • :
  • EcoStruxure IT forum
  • :
  • DCE email via office 365 using TLS1.2
Community Menu
  • Forums
    • By Topic
        • EcoStruxure IT
          • EcoStruxure IT forum
        • Industrial Automation
          • Industry Automation and Control Forum
          • Alliance System Integrators Forum
          • Machine Solutions in the Digital Transformation
          • EcoStruxure Automation Expert / IEC 61499 Forum
          • Industrial Edge Computing Forum
          • Level and Pressure Instrumentation Forum
          • Modicon User Group
          • PLC Club Indonesia
          • SEE Automation Club Forum
          • Fabrika ve Makina Otomasyonu Çözümleri
          • Форум по промышленной автоматизации СНГ
        • SCADA & Telemetry Solutions
          • Geo SCADA Expert Forum
          • SCADA and Telemetry Devices Forum
        • Power Distribution IEC
          • Power Distribution and Digital
          • Power Standards & Regulations
          • Paneelbouw & Energie Distributie
        • Power Distribution Softwares
          • EcoStruxure Power Design Forum
          • SEE Electrical Building+ Forum
          • LayoutFAST User Group Forum
        • Solutions for your Business
          • Solutions for Food & Beverage Forum
          • Solutions for Healthcare Forum
    • By Segment
        • Food & Beverage
          • Solutions for Food & Beverage Forum
        • Healthcare
          • Solutions for Healthcare Forum
      • EcoStruxure IT
        • EcoStruxure IT forum
      • Industrial Automation
        • Industry Automation and Control Forum
        • Alliance System Integrators Forum
        • Machine Solutions in the Digital Transformation
        • EcoStruxure Automation Expert / IEC 61499 Forum
        • Industrial Edge Computing Forum
        • Level and Pressure Instrumentation Forum
        • Modicon User Group
        • PLC Club Indonesia
        • SEE Automation Club Forum
        • Fabrika ve Makina Otomasyonu Çözümleri
        • Форум по промышленной автоматизации СНГ
      • SCADA & Telemetry Solutions
        • Geo SCADA Expert Forum
        • SCADA and Telemetry Devices Forum
      • Power Distribution IEC
        • Power Distribution and Digital
        • Power Standards & Regulations
        • Paneelbouw & Energie Distributie
      • Power Distribution Softwares
        • EcoStruxure Power Design Forum
        • SEE Electrical Building+ Forum
        • LayoutFAST User Group Forum
      • Solutions for your Business
        • Solutions for Food & Beverage Forum
        • Solutions for Healthcare Forum
      • Food & Beverage
        • Solutions for Food & Beverage Forum
      • Healthcare
        • Solutions for Healthcare Forum
  • Blogs
    • By Topic
        • Industrial Automation
          • Industrial Edge Computing Blog
          • Industry 4.0 Blog
          • Industrie du Futur France
        • SCADA & Telemetry Solutions
          • SCADA and Telemetry Blog
        • Power Distribution IEC
          • Power Events & Webinars
          • Power Foundations Blog
        • Power Distribution NEMA
          • NEMA Power Foundations Blog
        • Power Distribution Softwares
          • EcoStruxure Power Design Blog
          • SEE Electrical Building+ Blog
        • Solutions for your Business
          • Solutions for Food & Beverage Blog
          • Solutions for Healthcare Blog
          • Solutions for Retail Blog
        • Community experts & publishers
          • Publishers Community
    • By Segment
        • Food & Beverage
          • Solutions for Food & Beverage Blog
        • Healthcare
          • Solutions for Healthcare Blog
        • Retail
          • Solutions for Retail Blog
      • Industrial Automation
        • Industrial Edge Computing Blog
        • Industry 4.0 Blog
        • Industrie du Futur France
      • SCADA & Telemetry Solutions
        • SCADA and Telemetry Blog
      • Power Distribution IEC
        • Power Events & Webinars
        • Power Foundations Blog
      • Power Distribution NEMA
        • NEMA Power Foundations Blog
      • Power Distribution Softwares
        • EcoStruxure Power Design Blog
        • SEE Electrical Building+ Blog
      • Solutions for your Business
        • Solutions for Food & Beverage Blog
        • Solutions for Healthcare Blog
        • Solutions for Retail Blog
      • Community experts & publishers
        • Publishers Community
      • Food & Beverage
        • Solutions for Food & Beverage Blog
      • Healthcare
        • Solutions for Healthcare Blog
      • Retail
        • Solutions for Retail Blog
  • Ideas
        • Industrial Automation
          • Modicon Ideas & new features
        • SCADA & Telemetry Solutions
          • Geo SCADA Expert Ideas
          • SCADA and Telemetry Devices Ideas
  • Knowledge Center
    • Building Automation Knowledge Base
    • Industrial Automation How-to videos
    • Ask Exchange
    • Digital E-books
    • Success Stories Corner
    • Power Talks
  • Events & Webinars
  • Support
    • User Guide
    • Leaderboard
    • Releases Notes
How can we help?
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
49409members
Join Now
242709posts
Join Now

DCE email via office 365 using TLS1.2

Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Solved Go to Solution
Back to EcoStruxure IT forum
Solved
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 12:31 PM
0 Likes
13
240
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 12:31 PM

DCE email via office 365 using TLS1.2

This question was originally posted on DCIM Support by Garry Priestland on 2018-10-09


We have been advised by Microsoft that support for sending email via Office 365 using TLS1.0 and TLS1.1 will be deprecated on 31st October.  TLS1.2 must be used after this.

DCE appears to be using TLS1.0 and I can't see anywhere on DCE how to change the email to use TLS1.2.

Is this possible on DCE?

 

See 

https://support.office.com/en-ie/article/technical-reference-details-about-encryption-in-office-365-...

 

(CID:134681306)

Solved! Go to Solution.

Labels
  • Data Center Expert
Share

Accepted Solutions
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 12:32 PM
0 Likes
11
240
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 12:32 PM

Re: DCE email via office 365 using TLS1.2

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-10-09


Hi Gary,

 

Starting with 7.5, DCE has an option to enable and disable different versions of TLS. 

I am not 100% sure this also enables and disables these versions for e-mail communications but if the customer is testing this, simply have them disable the unwanted protocols. If they're not testing, let me know and I'll ask about it but it may take a little longer that way.

 

Steve

(CID:134681335)

See Answer In Context

Share
  • All forum topics
  • Previous Topic
  • Next Topic
13 Replies 13
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 12:32 PM
0 Likes
11
241
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 12:32 PM

Re: DCE email via office 365 using TLS1.2

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-10-09


Hi Gary,

 

Starting with 7.5, DCE has an option to enable and disable different versions of TLS. 

I am not 100% sure this also enables and disables these versions for e-mail communications but if the customer is testing this, simply have them disable the unwanted protocols. If they're not testing, let me know and I'll ask about it but it may take a little longer that way.

 

Steve

(CID:134681335)

See Answer In Context

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 12:32 PM
0 Likes
0
240
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 12:32 PM

Re: DCE email via office 365 using TLS1.2

This comment was originally posted on DCIM Support by Garry Priestland on 2018-10-09


Those settings seem to relate only to how the DCE server itself is accessed and not how the email is sent from  the server.

We disabled all but TLS1.2 on the settings you show in the image...

(CID:134681347)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 12:32 PM
0 Likes
0
240
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 12:32 PM

Re: DCE email via office 365 using TLS1.2

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-10-09


Thanks, That's what I 1/2 expected but just to be clear, you changed those settings and it's still trying to reach out via email with 1.0? Do you have packet captures or logs showing this so I can properly escalate to engineering?

(CID:134681370)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 12:32 PM
0 Likes
0
240
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 12:32 PM

Re: DCE email via office 365 using TLS1.2

This comment was originally posted on DCIM Support by Garry Priestland on 2018-10-09


Exactly that.  I will ask the IT chap for the information that shows it is TLS1.0 tomorrow.

(CID:134681377)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 12:32 PM
0 Likes
0
240
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 12:32 PM

Re: DCE email via office 365 using TLS1.2

This comment was originally posted on DCIM Support by Garry Priestland on 2018-10-11


The MS 365 Admin centre shows the following...

I also have a slight more detailed log for 2 more emails but would rather not put them on a public forum.

 

Regards

 

(CID:134682296)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 12:32 PM
0 Likes
0
240
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 12:32 PM

Re: DCE email via office 365 using TLS1.2

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-10-11


Thanks Garry,

I'd already sent this to engineering but glad to get your screenshot...I attached it to the issue that I raised.

Problem I see is that since we can apparently not change it using the functionality that I mentioned (I assume you changed that setting before sending that e-mail) it will likely require an update of some sort. Assuming they take action, I can't promise this will be done by December. This could cause issues for you and the rest of the customers that use the SSL functionality in e-mail. I've raised that point to engineering as well.

 

Thanks,

Steve.

(CID:134682424)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 12:32 PM
0 Likes
0
240
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 12:32 PM

Re: DCE email via office 365 using TLS1.2

This comment was originally posted on DCIM Support by Garry Priestland on 2018-10-11


OK thanks for the response.

(CID:134682621)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 12:32 PM
0 Likes
0
240
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 12:32 PM

Re: DCE email via office 365 using TLS1.2

This comment was originally posted on DCIM Support by Joshua Ellis on 2018-10-11


Hello Garry,  is the customers server configured to require 1.2 as of now, or does the server still allow for 1.0?  Our understanding is that DCE should negotiate the protocol, so if the server is only allowing 1.2 then DCE should use 1.2, if 1.0 is allowed then DCE would use 1.0.  We're going to try and test this ourselves to confirm but would be interested to know if the customers SMTP server currently allows for TLS 1.0, which may be why DCE is sending using 1.0.

(CID:134682658)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 12:33 PM
0 Likes
0
240
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 12:33 PM

Re: DCE email via office 365 using TLS1.2

This comment was originally posted on DCIM Support by Joshua Ellis on 2018-10-24


Hello Garry,  could you confirm if the customers email server is set for TLS 1.2 and DCE is still trying 1.0 but then not trying 1.1 or 1.2?  Our understanding is that DCE should work at 1.0 but if blocked will try 1.1, if blocked will try 1.2.  Please confirm if this is the case. 

(CID:134688990)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 12:33 PM
0 Likes
0
240
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 12:33 PM

Re: DCE email via office 365 using TLS1.2

This comment was originally posted on DCIM Support by Garry Priestland on 2018-10-25


Hi - the email service is provided by Microsoft (Office 365) and is currently supporting TLS1.0.  MS advised that at the end of this month TLS1.0/1.1 will not be supported any more.

We don't seem to be able to choose to use TLS1.2 by default so cannot test the theory you propose.  I was trying to make sure that we don't have multiple customers who have email that does not work at the end of the month, but I don't have the resources to test it.

Based on what you are saying it should not be a problem.

I hope not...

 

(CID:134689335)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 12:33 PM
0 Likes
0
240
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 12:33 PM

Re: DCE email via office 365 using TLS1.2

This comment was originally posted on DCIM Support by Joshua Ellis on 2018-10-25


Hello Garry,  correct, we believe that this should not be a problem but were hoping you could confirm this. We were trying to confirm this internally but wanted to see if actual external customers could confirm as well, since field data would be very helpful in this case.

 

Thanks.

(CID:134689593)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 12:33 PM
0 Likes
0
240
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 12:33 PM

Re: DCE email via office 365 using TLS1.2

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-11-28


Hi Garry,

Are you OK with Josh's comments? Is it working OK for you?

 

Steve

(CID:137105215)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 12:33 PM
0 Likes
0
240
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 12:33 PM

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Share
Top Experts
User Count
APC_Steve
Lt. Commander APC_Steve Lt. Commander
2
GavanOB
Lieutenant GavanOB Lieutenant
1
lasalle_1
Crewman lasalle_1
1
Jef
Commander Jef Commander
1
tjlaw
Lieutenant JG tjlaw Lieutenant JG
1
See More Top Experts
Find a Service Provider
Find a certified partner to help you address your integration, installation, maintenance and project needs.
View all Providers
Support

Have a question? Please contact us with details, and we will respond.

Contact Us
FAQ

Look through existing questions to find popular answers.

Learn More
About

Want to know more about Exchange and its possibilities?

Learn More

Full access is just steps away!

Join Exchange for FREE and get unlimited access to our global community of experts.

Connect with Peers & Experts

Discuss challenges in energy and automation with 30,000+ experts and peers.

Get Support in Our Knowledge Base

Find answers in 10,000+ support articles to help solve your product and business challenges.

Ask Questions. Give Solutions

Find peer based solutions to your questions. Provide answers for fellow community members!

Register today for FREE

Register Now

Already have an account?Log in

About Us FAQ Terms & Conditions Privacy Notice Change your cookie settings
©2020, Schneider Electric