DCE and DCO show different number of errors

[DCIM_Support]

This question was originally posted on DCIM Support by Mate Fekete on 2018-11-12

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DCE is properly configured in DCO as an external system. Test connection says OK.

However on the notification bar at the bottom of desktop clients I can see different number of critical and warning errors:

Upper notification bar is from DCO while at the bottom you can see DCE

System details:

DCE:  7.5.0.62

DCO: 8.2.2

(CID:134696236)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jef Faridi on 2018-11-12

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Hi Mate,

I think there might be some delays in alarm synchronization. Usually DCE will push new alarms to DCO more or less immediately after it receives an alarm. DCO will also on a regular interval (Full alarm synchronization, user configurable) load all alarms from DCE to guard against communication lost etc.

Kind regards

(CID:134696356)

[DCIM_Support]

This comment was originally posted on DCIM Support by Mate Fekete on 2018-11-12

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Hi Jef,

Thanks. I am familiar with regular sync between DCE and DCO. But this discrepancy is active more then 1 month.

(CID:135431861)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2018-11-13

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Hi Mate,

Can I ask for the following data, so I can take a closer look:

DCO server logs 

DCO backup file

Screen capture from: DCO (Alarms tab) and DCE (Active Alarms) showing alarms Description, Device Hostname, Time Occurred

Thanks,

Kid regards

(CID:135431870)

[DCIM_Support]

This comment was originally posted on DCIM Support by Mate Fekete on 2018-11-13

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Hi Jef,

Requested data has been collected. Can you please give me a link where I can upload files?

Thanks.

(CID:135431919)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2018-11-13

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Hi Mate,

An invite (from my =S= box) is sent to you moment ago, thanks.

Kind regards

(CID:135431925)

[DCIM_Support]

This comment was originally posted on DCIM Support by Mate Fekete on 2018-11-13

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Hi Jef,

Thanks, already uploaded. Let me know if you need more info.

Thanks.

(CID:135431939)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2018-11-13

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Hi Mate,

I have studied the provided data and it appears Alarms in DCO (from DCE) have not been updated over a month ago. Try the following, that should restart the jobs - in desktop client go to System Setup > Externals System Configuration

edit the integrated DCE  (1)

Next (2)

Finish (3)

Save and close (4)

Kind regards

(CID:135432048)

[DCIM_Support]

This comment was originally posted on DCIM Support by Mate Fekete on 2018-11-13

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Hi Jef,

I did it a few times in the last month without any good result.

2-3 hours before I also did above steps but there is still no any change.

Here is my settings:

(CID:135432636)

[DCIM_Support]

This comment was originally posted on DCIM Support by Mate Fekete on 2018-11-14

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Do you have any other suggestion? I just realized that communication break is not just limited to alerts. I created new virtual devices in DCE but these were not show in DCO under unassociated devices..

(CID:135432754)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2018-11-14

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Hi Mate,

Can I ask for a copy of your backup file, so we may look into the database, thanks.

Kind regards

(CID:135432764)

[DCIM_Support]

This comment was originally posted on DCIM Support by Mate Fekete on 2018-11-14

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Hi Jef,

Uploaded the log files from today.

(CID:135432797)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2018-11-14

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Hi Mate,

Thanks, but I was asking for the backup file (usually located in /data/backup folder)

Kind regards

(CID:135432852)

[DCIM_Support]

This comment was originally posted on DCIM Support by Mate Fekete on 2018-11-14

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Sorry, it's my mistake. Latest backup file is also uploaded.

(CID:135432877)

[DCIM_Support]

This comment was originally posted on DCIM Support by Mate Fekete on 2018-11-19

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Hi Jef,

Just let you know: I rebooted the whole DCO server and it resolved the issue. Sorry, but I could not wait more time because it caused problem in our daily operation.

However I would like to know the result of your analysis which caused the problem.

Thanks,

Mate

(CID:136152950)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2018-11-19

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Hi Mate,

We have been studding the provided data, but it is not clear why the DCE jobs were not running. Issue could not be reproduced locally and  we could not see any error entries that could show what might be the cause, but we could see the DCE jobs were not updated. 

Glad to hear that rebooting the server have resolved the issue.

Even though the cause of this issue is unknown, however it is  recommended upgrading the product to latest version (8.2.12 released now).

Kind regards 

(CID:136153001)

[DCIM_Support]

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