This question was originally posted on DCIM Support by mike sutton on 2018-05-01
I am upgrading DCE to 7.4.3 prior to 7.5 the file uploads ok, and when I get halfway through step 1 the DCE fails to respond and throws up this screen
Once I restart the VM it runs ok but will not complete the upgrade. Has anyone else come up against this issue??
Solved! Go to Solution.
This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2018-05-01
Please take a look at the below K-base document which has got a fix for your issue.
First, you need to verify if you have enough storage on your DCE under Administration Settings-Storage. If it is only 4GB, then you need to consider increasing it before attempting to upgrade.
I have posted a tip on how to increase the storage of DCE. Please refer the same.
Procedure to increase storage for the DCE virtual appliance on VMware
I hope this helps.
This comment was originally posted on DCIM Support by Angela Clark on 2018-05-01
If what Bala mentioned does not help, please consider this FAQ as well: http://www.apc.com/us/en/faqs/FA333354 - StruxureWare DCE “Unable to retrieve data from server. Attempting to connect…” message received
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