Sign In Help
Schneider Electric
HelpSign In
Schneider Electric Exchange
  • Home
  • Collaborate
  • Develop
  • Shop
Home Collaborate Develop Shop Log in or Register Help

Invite a Co-worker

Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel

Invitation Sent

Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
  • Home
  • Collaborate
  • Exchange Community
  • :
  • EcoStruxure IT
  • :
  • EcoStruxure IT forum
  • :
  • DCE SNMPv3 communication issue
Community Menu
  • Forums
    • By Topic
        • EcoStruxure IT
          • EcoStruxure IT forum
        • Industrial Automation
          • Industry Automation and Control Forum
          • Alliance System Integrators Forum
          • Machine Solutions in the Digital Transformation
          • EcoStruxure Automation Expert / IEC 61499 Forum
          • Industrial Edge Computing Forum
          • Level and Pressure Instrumentation Forum
          • Modicon User Group
          • PLC Club Indonesia
          • SEE Automation Club Forum
          • Fabrika ve Makina Otomasyonu Çözümleri
          • Форум по промышленной автоматизации СНГ
        • SCADA & Telemetry Solutions
          • Geo SCADA Expert Forum
          • SCADA and Telemetry Devices Forum
        • Power Distribution IEC
          • Power Distribution and Digital
          • Power Standards & Regulations
          • Paneelbouw & Energie Distributie
        • Power Distribution Softwares
          • EcoStruxure Power Design Forum
          • SEE Electrical Building+ Forum
          • LayoutFAST User Group Forum
        • Solutions for your Business
          • Solutions for Food & Beverage Forum
          • Solutions for Healthcare Forum
    • By Segment
        • Food & Beverage
          • Solutions for Food & Beverage Forum
        • Healthcare
          • Solutions for Healthcare Forum
      • EcoStruxure IT
        • EcoStruxure IT forum
      • Industrial Automation
        • Industry Automation and Control Forum
        • Alliance System Integrators Forum
        • Machine Solutions in the Digital Transformation
        • EcoStruxure Automation Expert / IEC 61499 Forum
        • Industrial Edge Computing Forum
        • Level and Pressure Instrumentation Forum
        • Modicon User Group
        • PLC Club Indonesia
        • SEE Automation Club Forum
        • Fabrika ve Makina Otomasyonu Çözümleri
        • Форум по промышленной автоматизации СНГ
      • SCADA & Telemetry Solutions
        • Geo SCADA Expert Forum
        • SCADA and Telemetry Devices Forum
      • Power Distribution IEC
        • Power Distribution and Digital
        • Power Standards & Regulations
        • Paneelbouw & Energie Distributie
      • Power Distribution Softwares
        • EcoStruxure Power Design Forum
        • SEE Electrical Building+ Forum
        • LayoutFAST User Group Forum
      • Solutions for your Business
        • Solutions for Food & Beverage Forum
        • Solutions for Healthcare Forum
      • Food & Beverage
        • Solutions for Food & Beverage Forum
      • Healthcare
        • Solutions for Healthcare Forum
  • Blogs
    • By Topic
        • Industrial Automation
          • Industrial Edge Computing Blog
          • Industry 4.0 Blog
          • Industrie du Futur France
        • SCADA & Telemetry Solutions
          • SCADA and Telemetry Blog
        • Power Distribution IEC
          • Power Events & Webinars
          • Power Foundations Blog
        • Power Distribution NEMA
          • NEMA Power Foundations Blog
        • Power Distribution Softwares
          • EcoStruxure Power Design Blog
          • SEE Electrical Building+ Blog
        • Solutions for your Business
          • Solutions for Food & Beverage Blog
          • Solutions for Healthcare Blog
          • Solutions for Retail Blog
        • Community experts & publishers
          • Publishers Community
    • By Segment
        • Food & Beverage
          • Solutions for Food & Beverage Blog
        • Healthcare
          • Solutions for Healthcare Blog
        • Retail
          • Solutions for Retail Blog
      • Industrial Automation
        • Industrial Edge Computing Blog
        • Industry 4.0 Blog
        • Industrie du Futur France
      • SCADA & Telemetry Solutions
        • SCADA and Telemetry Blog
      • Power Distribution IEC
        • Power Events & Webinars
        • Power Foundations Blog
      • Power Distribution NEMA
        • NEMA Power Foundations Blog
      • Power Distribution Softwares
        • EcoStruxure Power Design Blog
        • SEE Electrical Building+ Blog
      • Solutions for your Business
        • Solutions for Food & Beverage Blog
        • Solutions for Healthcare Blog
        • Solutions for Retail Blog
      • Community experts & publishers
        • Publishers Community
      • Food & Beverage
        • Solutions for Food & Beverage Blog
      • Healthcare
        • Solutions for Healthcare Blog
      • Retail
        • Solutions for Retail Blog
  • Ideas
        • Industrial Automation
          • Modicon Ideas & new features
        • SCADA & Telemetry Solutions
          • Geo SCADA Expert Ideas
          • SCADA and Telemetry Devices Ideas
  • Knowledge Center
    • Building Automation Knowledge Base
    • Industrial Automation How-to videos
    • Ask Exchange
    • Digital E-books
    • Success Stories Corner
    • Power Talks
  • Events & Webinars
  • Support
    • User Guide
    • Leaderboard
    • Releases Notes
How can we help?
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
49523members
Join Now
242870posts
Join Now

DCE SNMPv3 communication issue

Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Back to EcoStruxure IT forum
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-03 04:49 PM
0 Likes
11
77
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-03 04:49 PM

DCE SNMPv3 communication issue

This question was originally posted on DCIM Support by Yannick BARRAUD on 2017-06-07


We are running DCE 7.4.3 but meet this issue with previous versions

we are monitoring Emerson PDU and IBM PDU through SNMPv3

From time to time DCE loose the connection with some PDUs and the connectivity never come back to normal unless rebooting DCE (for example when the PDU card is restarted)...
and as there is no SNMP logging in DCE, it is difficult to investigate...

Any recommendation about SNMPv3 configuration? polling, timeout, number of retries, authentication and privacy types?

~ 200 Emerson and IBM PDU

We hesitate to reconfigure all our PDU with SNMPv1 even if it is less secure...

 

(CID:120131308)

Labels
  • Data Center Expert
Share
  • All forum topics
  • Previous Topic
  • Next Topic
11 Replies 11
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-03 04:50 PM
0 Likes
9
77
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-03 04:50 PM

Re: DCE SNMPv3 communication issue

This answer was originally posted on DCIM Support by spezialist on 2017-06-07


Hi Yannick BARRAUD,

From time to time DCE loose the connection with some PDUs and the connectivity never come back to normal unless rebooting DCE (for example when the PDU card is restarted)...

I.e., the communication was restored only after rebooting the DCE-server or only after rebooting the PDU card?

and as there is no SNMP logging in DCE, it is difficult to investigate...

This is not quite true: in your case, you need to do  and then carefully examine the entries in the logfile /var/log/messages, that relate to your problematic SNMP v3 devices. For more information on this logfile see my answer in topic .

With respect.

(CID:120134267)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-03 04:50 PM
0 Likes
0
77
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-03 04:50 PM

Re: DCE SNMPv3 communication issue

This comment was originally posted on DCIM Support by spezialist on 2017-06-07


In addition, in the DCE-client on the problem SNMP v3 device, did you try to do "Request Device Scan"?

(CID:120134273)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-03 04:50 PM
0 Likes
0
77
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-03 04:50 PM

Re: DCE SNMPv3 communication issue

This comment was originally posted on DCIM Support by Yannick BARRAUD on 2017-06-07


Thanks for this helpul link.
I already request to see DCE log (https://dcimsupport.apc.com/questions/110008012) but I was told there is not scan log

Rebooting the PDU card has no impact, I have to reboot DCE to restore the communication.

(CID:120134296)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-03 04:50 PM
0 Likes
0
77
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-03 04:50 PM

Re: DCE SNMPv3 communication issue

This comment was originally posted on DCIM Support by spezialist on 2017-06-07


An additional question: on the PDU card side, you looked at the corresponding logfiles or is it impossible? Maybe there you will find the answer?

With respect.

(CID:120134290)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-03 04:50 PM
0 Likes
0
77
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-03 04:50 PM

Re: DCE SNMPv3 communication issue

This comment was originally posted on DCIM Support by Yannick BARRAUD on 2017-06-07


Request Device Scan has no effect on the communication issue

I checked the messages logfile but I can only see this error

Mar  8 08:26:05 <dce server> nbSNMPScan: failScan: Marking scan of xxx.xxx.xxx.xxx with SCAN_FAILED resultcode.

(CID:120134298)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-03 04:50 PM
0 Likes
0
77
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-03 04:50 PM

Re: DCE SNMPv3 communication issue

This comment was originally posted on DCIM Support by spezialist on 2017-06-07


Ok, this is the result 😀.

Tell, please, does this SNMP v3 device poll only one DCE-server or do you have multiple DCE-servers?

Or maybe you have another monitoring system that can poll your SNMP v3 devices?

(CID:120134286)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-03 04:50 PM
0 Likes
0
77
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-03 04:50 PM

Re: DCE SNMPv3 communication issue

This comment was originally posted on DCIM Support by spezialist on 2017-06-07


Additional question: in the Device -> SNMP Device Settings -> Device Scan Settings -> Edit Device Scan Settings menu, have you tried to change the Scan Interval (minutes), Timeout (seconds) and Retries settings (increase them)?

(CID:120134281)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-03 04:50 PM
0 Likes
0
77
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-03 04:50 PM

Re: DCE SNMPv3 communication issue

This comment was originally posted on DCIM Support by Yannick BARRAUD on 2017-06-14


Thanks for your help

My colleague has finally decided to switch back all the PDU to SNMPv1...

Best Regards

(CID:120134276)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-03 04:50 PM
0 Likes
0
77
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-03 04:50 PM

Re: DCE SNMPv3 communication issue

This comment was originally posted on DCIM Support by juice on 2018-02-06


Additional question: in the Device -> SNMP Device Settings -> Device Scan Settings -> Edit Device Scan Settings menu, have you tried to change the Scan Interval (minutes), Timeout (seconds) and Retries settings (increase them)? = Have anyone tried this yet ?

(CID:128752690)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-03 04:51 PM
0 Likes
0
77
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-03 04:51 PM

Re: DCE SNMPv3 communication issue

This comment was originally posted on DCIM Support by spezialist on 2018-02-06


Dear juice,

I have not tried it, because it was not necessary. Therefore, I asked you to try it 😀.

With respect.

(CID:128752715)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-03 04:51 PM
0 Likes
0
77
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-03 04:51 PM

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Share
Top Experts
User Count
APC_Steve
Lt. Commander APC_Steve Lt. Commander
2
GavanOB
Lieutenant GavanOB Lieutenant
1
lasalle_1
Crewman lasalle_1
1
Jef
Commander Jef Commander
1
tjlaw
Lieutenant JG tjlaw Lieutenant JG
1
See More Top Experts
Find a Service Provider
Find a certified partner to help you address your integration, installation, maintenance and project needs.
View all Providers
Support

Have a question? Please contact us with details, and we will respond.

Contact Us
FAQ

Look through existing questions to find popular answers.

Learn More
About

Want to know more about Exchange and its possibilities?

Learn More

Full access is just steps away!

Join Exchange for FREE and get unlimited access to our global community of experts.

Connect with Peers & Experts

Discuss challenges in energy and automation with 30,000+ experts and peers.

Get Support in Our Knowledge Base

Find answers in 10,000+ support articles to help solve your product and business challenges.

Ask Questions. Give Solutions

Find peer based solutions to your questions. Provide answers for fellow community members!

Register today for FREE

Register Now

Already have an account?Log in

About Us FAQ Terms & Conditions Privacy Notice Change your cookie settings
©2020, Schneider Electric