This question was originally posted on DCIM Support by Grigorios Kousidis on 2019-03-12
I'm trying to make a current (amps) threshold for a panduit and for an oracle 3phase pdu's but the DCE shows only one of the three phase.
Does anyone know what is this about? what can i do?
This answer was originally posted on DCIM Support by Steven Marchetti on 2019-03-12
If you feel there should be 3 separate current amp phase sensors then there is likely one of 2 issues. Either the device definition file (DDF) does not have the information for these values or the device itself is not reporting them. The first thing I would suggest is to poll the device for these values. Be it Modbus or SNMP, DCE will delete a sensor if the polled value does not properly respond. If you find that the device is responding correctly, I would suggest using the DDF menu at the top of this page and requesting a modification of the DDF.
This answer was originally posted on DCIM Support by Grigorios Kousidis on 2019-03-12
Thank you for your respond.
As you can see both pdus have 3 phase sensors. (if this is what you mean)
This comment was originally posted on DCIM Support by spezialist on 2019-04-01
Dear Grigorios Kousidis,
Tell us, please, did you solve your problem or not?
This answer was originally posted on DCIM Support by Grigorios Kousidis on 2019-04-08
we were upgrading our DCE versions.
I will send a device walk to the "device request"
This comment was originally posted on DCIM Support by spezialist on 2019-04-08
Ok, anyway thanks for the feedback.
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