This question was originally posted on DCIM Support by Andrew Stoakes on 2018-10-18
I have installed and configured the EcoStructure gateway successfully. I now want to connect my instance of DCE directly and remove the software gateway.
I have DCE to the point were a code is generated and Im taken to the web page to connect, When I connect i get the message "Connecting Data Center Expert to EcoStruxure IT Expert is not permitted."
I have been through all the documentation i can find on how this process works, everything i have read suggests that this is a simple process.
This answer was originally posted on DCIM Support by Gert Lehmann on 2018-10-18
DCE only works with the "EcoStruxure Asset Advisor", it does not work with "EcoStruxure IT Expert" - and therefore it is not possible to connect DCE when you have "EcoStruxure IT Expert" - "EcoStruxure IT Expert" requires the "EcoStructure gateway".
This answer was originally posted on DCIM Support by Andrew Stoakes on 2018-10-19
Thanks For the reply. How do I get information and pricing on the difference between the versions of EcoSturcture?
This answer was originally posted on DCIM Support by Gert Lehmann on 2018-10-22
You could also look at the answer from Ryan Harriman in this thread:
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