This question was originally posted on DCIM Support by Boris on 2019-01-30
Hello
In all customers where that installed DCE version 7.5 I have the same problem when I opened "Apply Firmware Updates" window.
No any devices areappears into windows where I need ro "Select Device Updates"
How I can fix it ?
Thanks
(CID:138811493)
Solved! Go to Solution.
This answer was originally posted on DCIM Support by spezialist on 2019-01-30
Dear Boris,
This means, that either the DCE-server does not have firmware updates for your devices, or your devices has the latest firmware.
A DCE-server (not a DCE-client) can obtain firmware updates for your devices in two ways.
If you have further questions, please ask.
With respect.
(CID:138811512)
This answer was originally posted on DCIM Support by spezialist on 2019-01-30
Dear Boris,
This means, that either the DCE-server does not have firmware updates for your devices, or your devices has the latest firmware.
A DCE-server (not a DCE-client) can obtain firmware updates for your devices in two ways.
If you have further questions, please ask.
With respect.
(CID:138811512)
This comment was originally posted on DCIM Support by Boris on 2019-01-30
Hello
Many thanks for ypur answer I'll check .
Unfortunately the link of the download frimware is broken
(CID:138811546)
This comment was originally posted on DCIM Support by Cory McDonald on 2019-01-30
Boris,
You can see in your URL that you are trying to directly access https://updates.apc.com via a web browser, which is not possible. You need to use the full link. To access and download the upgrades manually, it would be: https://download.schneider-electric.com/files?p_Archive_Name=DBUE-7H7NVA.zip&p_enDocType=Software+-+...
If you are unable to access that full link, most likely something on your network is changing the URL, such as a proxy, and preventing the access/download of the file. I have just tested the URL and the download works fine.
Kind Regards,
Cory
(CID:138811550)
This comment was originally posted on DCIM Support by Boris on 2019-01-30
many thanks
I haven't problem with full link . My question how I get this full link ?
(CID:138811565)
This comment was originally posted on DCIM Support by Cory McDonald on 2019-01-30
Video: How do I manually load APC and NetBotz device firmware to StruxureWare Data Center Expert?
https://www.apc.com/us/en/faqs/FA226042/
(CID:138811573)
This comment was originally posted on DCIM Support by spezialist on 2019-02-09
Dear Boris,
Tell us, please, did you solve your problem or not?
With respect.
(CID:139693913)
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