This question was originally posted on DCIM Support by emrekoca on 2015-10-23
He have some netbotz issue in one of our customer.
1- We are not able to create thresholds.
2 - We receive sensor is "unplugged" message even it's all plugged.
CC: John Thompson
This answer was originally posted on DCIM Support by Steven Marchetti on 2015-10-23
Are these sensors showing on the appliance as listed here or do they show with a different name on the appliance?
Have you tried rebooting the appliance? The server?
Have you tried removing and re-adding the appliance?
DCE simply does not see these sensors as being attached to the appliance any longer so it is likely they are either not connected or something about them has changed and DCE is unaware of it.
I see that you CCd in John Thompson. Is he already dealing with this with you? Has he gathered any more info than what has been provided here?
Discuss challenges in energy and automation with 30,000+ experts and peers.
Find answers in 10,000+ support articles to help solve your product and business challenges.
Find peer based solutions to your questions. Provide answers for fellow community members!