DCE 7.6.0 support for APC Smart-UPS

[DCIM_Support]

This question was originally posted on DCIM Support by Barry Patterson on 2019-03-07

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Discovery fails for multiple APC Smart-UPS using DCE 7.6.0. even-though UPS's can be discovered using other monitoring applications. Have verified IP address, SNMP-v1 community string, FTP access and Admin access.  Does the DCE Core DDF file need to be updated for APC Smart-UPS.

Model                        SKU                              Firmware 

Smart-UPS X 1500    SMX1500RM2UNC      UPS 09.1 (ID20)

(CID:140712017)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-03-07

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Hi Barry,

The Core.xml file that is in DCE 7.6 is up to date. Even if it were not, you might have some issues with values being wrong but it would not stop the device from being discovered. 

If you go to DCE's web page and click on "Status" then under "Additional Information", click "SNMP device walk". Using the same parameters that you used for the discovery in DCE, try to walk the device. Assuming everything is the same, this should fail. If it does, then I suggest looking into things like firewalls or the options on the NMC under the SNMP section that specifies what IPs can monitor that device. If the SNMPwalk works, then I see no reason the DCE server can not discover the device and perhaps there is a discovery issue or the device was already discovered and is in a different folder. 

I'd also suggest following k-base FA226273 to troubleshoot the issue.

Thanks,

Steve

(CID:140712028)

[DCIM_Support]

This comment was originally posted on DCIM Support by Barry Patterson on 2019-03-08

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Hi Steve,  thanks for the quick response. The SNMP walk did fail which was caused by Firewall. Once the Firewall rules were updated the discover worked.

Thanks again.

(CID:140712095)

[DCIM_Support]

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