Sign In Help
Schneider Electric
HelpSign In
Schneider Electric Exchange
  • Home
  • Collaborate
  • Develop
  • Shop
Home Collaborate Develop Shop Log in or Register Help

Invite a Co-worker

Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel

Invitation Sent

Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
  • Home
  • Collaborate
  • Exchange Community
  • :
  • EcoStruxure IT
  • :
  • EcoStruxure IT forum
  • :
  • Clarification of the IT Gateway supported backup/restore scenario
Community Menu
  • Forums
    • By Topic
        • EcoStruxure IT
          • EcoStruxure IT forum
        • Industrial Automation
          • Industry Automation and Control Forum
          • Alliance System Integrators Forum
          • Machine Solutions in the Digital Transformation
          • EcoStruxure Automation Expert / IEC 61499 Forum
          • Industrial Edge Computing Forum
          • Level and Pressure Instrumentation Forum
          • Modicon User Group
          • PLC Club Indonesia
          • SEE Automation Club Forum
          • Fabrika ve Makina Otomasyonu Çözümleri
          • Форум по промышленной автоматизации СНГ
        • SCADA & Telemetry Solutions
          • Geo SCADA Expert Forum
          • SCADA and Telemetry Devices Forum
        • Power Distribution IEC
          • Power Distribution and Digital
          • Power Standards & Regulations
          • Paneelbouw & Energie Distributie
        • Power Distribution Softwares
          • EcoStruxure Power Design Forum
          • SEE Electrical Building+ Forum
          • LayoutFAST User Group Forum
        • Solutions for your Business
          • Solutions for Food & Beverage Forum
          • Solutions for Healthcare Forum
    • By Segment
        • Food & Beverage
          • Solutions for Food & Beverage Forum
        • Healthcare
          • Solutions for Healthcare Forum
      • EcoStruxure IT
        • EcoStruxure IT forum
      • Industrial Automation
        • Industry Automation and Control Forum
        • Alliance System Integrators Forum
        • Machine Solutions in the Digital Transformation
        • EcoStruxure Automation Expert / IEC 61499 Forum
        • Industrial Edge Computing Forum
        • Level and Pressure Instrumentation Forum
        • Modicon User Group
        • PLC Club Indonesia
        • SEE Automation Club Forum
        • Fabrika ve Makina Otomasyonu Çözümleri
        • Форум по промышленной автоматизации СНГ
      • SCADA & Telemetry Solutions
        • Geo SCADA Expert Forum
        • SCADA and Telemetry Devices Forum
      • Power Distribution IEC
        • Power Distribution and Digital
        • Power Standards & Regulations
        • Paneelbouw & Energie Distributie
      • Power Distribution Softwares
        • EcoStruxure Power Design Forum
        • SEE Electrical Building+ Forum
        • LayoutFAST User Group Forum
      • Solutions for your Business
        • Solutions for Food & Beverage Forum
        • Solutions for Healthcare Forum
      • Food & Beverage
        • Solutions for Food & Beverage Forum
      • Healthcare
        • Solutions for Healthcare Forum
  • Blogs
    • By Topic
        • Industrial Automation
          • Industrial Edge Computing Blog
          • Industry 4.0 Blog
          • Industrie du Futur France
        • SCADA & Telemetry Solutions
          • SCADA and Telemetry Blog
        • Power Distribution IEC
          • Power Events & Webinars
          • Power Foundations Blog
        • Power Distribution NEMA
          • NEMA Power Foundations Blog
        • Power Distribution Softwares
          • EcoStruxure Power Design Blog
          • SEE Electrical Building+ Blog
        • Solutions for your Business
          • Solutions for Food & Beverage Blog
          • Solutions for Healthcare Blog
          • Solutions for Retail Blog
    • By Segment
        • Food & Beverage
          • Solutions for Food & Beverage Blog
        • Healthcare
          • Solutions for Healthcare Blog
        • Retail
          • Solutions for Retail Blog
      • Industrial Automation
        • Industrial Edge Computing Blog
        • Industry 4.0 Blog
        • Industrie du Futur France
      • SCADA & Telemetry Solutions
        • SCADA and Telemetry Blog
      • Power Distribution IEC
        • Power Events & Webinars
        • Power Foundations Blog
      • Power Distribution NEMA
        • NEMA Power Foundations Blog
      • Power Distribution Softwares
        • EcoStruxure Power Design Blog
        • SEE Electrical Building+ Blog
      • Solutions for your Business
        • Solutions for Food & Beverage Blog
        • Solutions for Healthcare Blog
        • Solutions for Retail Blog
      • Food & Beverage
        • Solutions for Food & Beverage Blog
      • Healthcare
        • Solutions for Healthcare Blog
      • Retail
        • Solutions for Retail Blog
  • Ideas
        • Industrial Automation
          • Modicon Ideas & new features
        • SCADA & Telemetry Solutions
          • Geo SCADA Expert Ideas
          • SCADA and Telemetry Devices Ideas
  • Knowledge Center
    • Building Automation Knowledge Base
    • Industrial Automation How-to videos
    • Ask Exchange
    • Digital E-books
    • Success Stories Corner
    • Power Talks
  • Events & Webinars
  • Support
    • User Guide
    • Leaderboard
    • Releases Notes
How can we help?
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
49224members
Join Now
242435posts
Join Now

Clarification of the IT Gateway supported backup/restore scenario

Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Solved Go to Solution
Back to EcoStruxure IT forum
Solved
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 07:33 PM
0 Likes
5
135
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 07:33 PM

Clarification of the IT Gateway supported backup/restore scenario

This question was originally posted on DCIM Support by Akihiro Yamagami on 2019-05-23


I just like ask SE experts to confirm my understanding of the supported backup/restore scenario in EcoStruxure IT Gateway.

I think supported scenarios are 1 and 2. Then number 3 is not supported. Am I correct?

  1.  Backup/restore on the same computer
  2.  Restoring the backup data onto the gateway on the other computer (Migration scenario)
  3. Distributing the same gateway configuration to several gateway servers. 

 

As far as I experienced using Gateway 1.6.0.39(Win), the following things are needed to be known for restoring. I think this also worth for sharing.

If there is something incorrect or missing, please comment.  

  • Gateway server for restore is required to be the same version with the server on which backup data is created. (If user apply automatic update feature, he/she need to care this before restoring.)
  • The server configuration such as proxy setting are  restored . (It seems that the installation related configuration such as customized port number are not restored.)  Then, if the network environment of the gateway is the same, the restored gateway will automatically reconnect to EcoStruxure IT cloud. 
  • Serial number is also restored from backup data. So, the restored gateway will be recognized as the same serer automatically by EcoStruxure IT cloud.
  • On the other hand, user need to care by him/herself so as not to make co-exist the gateways with the same serial number by using the same backup data.

 

Regards,

Akihiro Yamagami

(CID:143760601)

Solved! Go to Solution.

Labels
  • IT Expert
Share

Accepted Solutions
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 07:33 PM
0 Likes
2
135
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 07:33 PM

Re: Clarification of the IT Gateway supported backup/restore scenario

This answer was originally posted on DCIM Support by Charlotte Arroyo on 2019-05-23


Yes this is mostly correct.  Just a few notes

#2 One note, it should be the same Gateway Version and Computer OS, you cannot restore Windows to Linux or vice versa
#3 No, You SHOULD NOT have multiple servers using the config via backup

(CID:143760872)

See Answer In Context

Share
  • All forum topics
  • Previous Topic
  • Next Topic
5 Replies 5
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 07:33 PM
0 Likes
0
135
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 07:33 PM

Re: Clarification of the IT Gateway supported backup/restore scenario

This answer was originally posted on DCIM Support by Charlotte Arroyo on 2019-05-23


Hello Akihiro,

i will raise a ticket for you on support@ecostruxureit.com to get you a proper answer.

Please hold

Thanks

(CID:143760677)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 07:33 PM
0 Likes
2
136
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 07:33 PM

Re: Clarification of the IT Gateway supported backup/restore scenario

This answer was originally posted on DCIM Support by Charlotte Arroyo on 2019-05-23


Yes this is mostly correct.  Just a few notes

#2 One note, it should be the same Gateway Version and Computer OS, you cannot restore Windows to Linux or vice versa
#3 No, You SHOULD NOT have multiple servers using the config via backup

(CID:143760872)

See Answer In Context

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 07:33 PM
0 Likes
0
135
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 07:33 PM

Re: Clarification of the IT Gateway supported backup/restore scenario

This comment was originally posted on DCIM Support by Akihiro Yamagami on 2019-05-24


Thank you for your collaboration with support team and giving quick answer.
I understand well.


P.S.

If there is the topic which explain the supported backup/restore scenario in the FAQ or somewhere on HELP CENTER, I think it will be also helpful for the other users.  

(CID:144310910)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 07:33 PM
0 Likes
0
135
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 07:33 PM

Re: Clarification of the IT Gateway supported backup/restore scenario

This comment was originally posted on DCIM Support by Charlotte Arroyo on 2019-05-24


Jackie Lehr

(CID:144310980)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 07:33 PM
0 Likes
0
135
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 07:33 PM

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Share
Top Experts
User Count
APC_Steve
Lt. Commander APC_Steve Lt. Commander
2
MateFekete
Crewman MateFekete
1
GavanOB
Lieutenant GavanOB Lieutenant
1
lasalle_1
Crewman lasalle_1
1
Jef
Commander Jef Commander
1
See More Top Experts
Find a Service Provider
Find a certified partner to help you address your integration, installation, maintenance and project needs.
View all Providers
Support

Have a question? Please contact us with details, and we will respond.

Contact Us
FAQ

Look through existing questions to find popular answers.

Learn More
About

Want to know more about Exchange and its possibilities?

Learn More

Full access is just steps away!

Join Exchange for FREE and get unlimited access to our global community of experts.

Connect with Peers & Experts

Discuss challenges in energy and automation with 30,000+ experts and peers.

Get Support in Our Knowledge Base

Find answers in 10,000+ support articles to help solve your product and business challenges.

Ask Questions. Give Solutions

Find peer based solutions to your questions. Provide answers for fellow community members!

Register today for FREE

Register Now

Already have an account?Log in

About Us FAQ Terms & Conditions Privacy Notice Change your cookie settings
©2020, Schneider Electric