We have issue with NetBotz 750 (5..2.X) and camera pod 165. Camera are directly connected to NetBotz 750. By looking into DCE it shows Cameras are active but it is not recording any clips. Upon investigation I found the below setting are grey out.
Could you please provide advice how to resolve this issue.
Thanks In advance
This option in the Camera Surveillance settings in DCE is grayed out by default (for Netbotz 750/755 cameras) and there is no option to enable it.
I would suggest to ensure that you have followed the Netbotz 750/755 discovery process (from top to bottom) mentioned in the below kbase.
On the Netbotz 750 web interface, go to Alarm Configuration and edit the Motion alarm you are using. There is a Default Motion alarm in this list. On the Edit alarm window, make sure the camera is selected on both Sensors and Clip capture tabs.
Can you tell if the NB750 is on the Public LAN or Private LAN side of DCE?
Have you checked the NB750 alarm as mentioned on my initial response? Check if the Camera Motion alarm is configured. Here are some screenshots. Note that this is from an NB750 with FW5.3.0. Make sure to save and click Ok.
IF you are still having issues after doing this, please contact your local support.
Discuss challenges in energy and automation with 30,000+ experts and peers.
Find answers in 10,000+ support articles to help solve your product and business challenges.
Find peer based solutions to your questions. Provide answers for fellow community members!