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Posted: 2020-07-06 12:50 AM
This question was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-14
Hello,
One of our client site . we have installed 5 cameras . All cameras are working fine.But now these are giving the error. Screenshots are attach for reference.
(CID:153553530)
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Posted: 2020-07-06 12:50 AM
This comment was originally posted on DCIM Support by GavOB on 2020-01-15
Hi Shoaib Maqsood
Are you using a physical DCE or a VM, also what version of DCE are you running?
-Gavan
(CID:153554234)
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Posted: 2020-07-06 12:50 AM
This comment was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-16
We are using 9465 DCE basic Physical server.
(CID:153554709)
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Posted: 2020-07-06 12:50 AM
This comment was originally posted on DCIM Support by GavOB on 2020-01-20
hi Shoaib Maqsood,
What version of the software are you running, have you tried to update to the latest version?
-Gavan
(CID:153555253)
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Posted: 2020-07-06 12:50 AM
This comment was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-21
7.2.7
(CID:153944381)
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Posted: 2020-07-06 12:50 AM
This comment was originally posted on DCIM Support by GavOB on 2020-01-21
That version is 13 versions behind the current version.
If you have a support contract I'd advise that you contact your local Schneider Electric support team to obtain and upgrade.
-Gavan
(CID:153944485)
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Posted: 2020-07-06 12:50 AM . Last Modified: 2023-10-20 05:04 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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