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Posted: 2020-07-05 04:17 PM . Last Modified: 2 weeks ago
Battery Age says zero (0) but they are actually 11-months old
(CID:138381764)
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Posted: 2020-07-05 04:17 PM . Last Modified: 2 weeks ago
Dear John Beck,
What is the UPS model?
What is NMC firmware?
What is the software version of the gateway?
Show a couple of screenshots from the NMC and from the gateway software with the your problem so that you can be helped more quickly.
With respect.
(CID:138381787)
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Posted: 2020-07-05 04:17 PM . Last Modified: 2 weeks ago
From the NMC:
(CID:138381803)
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Posted: 2020-07-05 04:17 PM . Last Modified: 2 weeks ago
The "Battery Age" is calculated via the "Last Battery Replacement" date. If that is not set it uses the "UPS Manufacture Date". Is the "UPS Age" sensors showing the expected value?
You might try manually changing the "Last Battery Replacement" date.
(CID:138807114)
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Posted: 2020-07-05 04:17 PM . Last Modified: 2 weeks ago
I did manually change the "Last Battery Replacement" date as follows:
And then I did a re-discover of the UPS and EcoStruxure IT still displayed a Battery Age of: "0 ms".
(CID:138807123)
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Posted: 2020-07-05 04:17 PM . Last Modified: 2 weeks ago
I just updated the Gateway today from 1.4.3.9 to 1.5.0.66
(CID:138381809)
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Posted: 2020-07-05 04:17 PM . Last Modified: 2 weeks ago
The Model of the UPS is as follows:
(CID:138381811)
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Posted: 2020-07-05 04:17 PM . Last Modified: 2 weeks ago
NMC Firmware:
(CID:138381814)
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Posted: 2020-07-05 04:17 PM . Last Modified: 2 weeks ago
Battery Age from the Gateway:
(CID:138381817)
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Posted: 2020-07-05 04:18 PM . Last Modified: 2 weeks ago
And I also did a re-discover.
(CID:138381819)
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Posted: 2020-07-05 04:18 PM . Last Modified: 2 weeks ago
Dear John Beck,
Great, thanks for the detailed information 😀.
By the way, I found another place where you can get guaranteed help on your problem with the EcoStruxure IT Expert digital service: https://ecostruxureit.com/request-support/ .
To speed up the resolution of your problem, I recommend that you do Submit a ticket on the above resource.
With respect.
(CID:138381913)
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Posted: 2020-07-05 04:18 PM . Last Modified: 2 weeks ago
I tried to Submit a ticket that service and received the following:
(CID:138807109)
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Posted: 2020-07-05 04:18 PM . Last Modified: 2 weeks ago
What exactly file format are you trying to upload?
(CID:138807137)
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Posted: 2020-07-05 04:18 PM . Last Modified: 2 weeks ago
Microsoft Word Document.
(CID:138807143)
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Posted: 2020-07-05 04:18 PM . Last Modified: 2 weeks ago
Dear John Beck,
I highly recommend uploading screenshots in a standard image format, for example, jpg, png, tif, etc. or zip archive file format, and not in MS Word text document format 😀.
With respect.
(CID:138807225)
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Posted: 2020-07-05 04:18 PM . Last Modified: 2 weeks ago
Dear John Beck,
Tell us, please, did you solve your problem or not?
With respect.
(CID:139693949)
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Posted: 2020-07-05 04:18 PM . Last Modified: 2 weeks ago
No. And this issue is on more than one of our UPS's.
(CID:139694275)
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Posted: 2020-07-05 04:18 PM . Last Modified: 2023-10-20 05:03 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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