This question was originally posted on DCIM Support by Hojjat Saeidi on 2016-08-06
since i added new modbus ddf( deapse generator ) in dce my DCE can not add new modbus device ...
i gave DDF from multivendorsupport now my dce just show old modbus device ... i removed that ddf and reboot server but not solve my problem. before add that DDF was not any problem.. now im confuse and i have big problem; what can i do ??? please help me !!!
i think multivendorsupport team wrong DDF sent to me !!!
DCE version 7.2.0
This answer was originally posted on DCIM Support by John Thompson on 2016-08-08
You may have to restore your server from a backup again, if removing the DDF and rebooting did not solve the issue.
I notice that you are running a version of DCE that is several versions behind the current one. You should contact your local Support, who can provide you with the links to upgrade your server, after validating your software support contract. The link to the Contact page is below. You will need to change this to whatever country/region you are in.
This comment was originally posted on DCIM Support by Hojjat Saeidi on 2016-08-09
we have not support team in iran !!! can I restore server ??? How do I restore ? may I have document for that mabe I can
This comment was originally posted on DCIM Support by John Thompson on 2016-08-10
Hojjat, You should follow up on this with the Reseller/Partner who sold you the server. They should be able to assist you with this. If this is a physical server, it should have come with a Recovery DVD. You can boot the server from this DVD in order to restore the server. J
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