Alarm display in DCE Web page

[DCIM_Support]

This question was originally posted on DCIM Support by INFRABEL ICT on 2020-01-22

---

Hello,

I update DCE to 7.7.1

Since that, the alarm canot be seen in dce web page with EDGE or IE. Works fine with chrome.

Is there a solution for this problem?

 with Edge

with chrome

(CID:153945316)

[DCIM_Support]

This answer was originally posted on DCIM Support by spezialist on 2020-01-22

---

Dear INFRABEL ICT,

I can recommend you update DCE software to the latest version 7.8.0.

If this bug is not fixed in the latest version, then you need to open the support case in =SE=. To do this, you need to contact the =SE= local support service in your region/country.

Hope this helps you.

With respect.

(CID:153945327)

[DCIM_Support]

This comment was originally posted on DCIM Support by Everard Eduard on 2020-01-22

---

Hi spezialist,

Please do not reply if you don't know.

The bug is also there in 7.8.0

This community is the right place to report bugs.

Regards,

(CID:153945370)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2020-01-22

---

Dear Everard Eduard,

From your comments:

This community is the right place to report bugs.

Nevertheless, for the real bug fixes, it is necessary not only to create bug reports here on DCIM Community, but to create support cases =SE=. See, for example, only a small part of my posts here:

• https://community.ecostruxureit.com/questions/152569614/dce-7.8.0-unknown-device-alarms-group-for-ma...
• https://community.ecostruxureit.com/questions/152078265/dce-7.8.0-russian-letters-с-and-я-are-displa....
• https://community.ecostruxureit.com/questions/152078265/dce-7.8.0-russian-letters-с-and-я-are-displa....
• https://community.ecostruxureit.com/questions/148772130/dce-7.7.1-client-menu-change-server-does-not...
• https://community.ecostruxureit.com/questions/148771781/dce-7.7.1-no-sensor-history-available-to-dis...

Therefore, I recommended INFRABEL ICT to first check for the presence of the above bug in the latest version of DCE. Secondly, I recommended creating an appropriate support case in =SE=.

I think this is the right approach to start solving this bug.

With respect.

(CID:153945427)

[DCIM_Support]

This answer was originally posted on DCIM Support by Steven Marchetti on 2020-01-22

---

Hello,

I've entered a report on this issue. I was able to replicate on IE with version 7.8.

Chrome looks fine.

I don't have Edge but since I'm seeing it on IE, I'll assume Edge is the same. 

All I can suggest for now is to use Chrome until this issue is resolved. 

Thanks,

Steve

(CID:153945458)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2020-01-22

---

Ok, thanks for the report on this issue.

Regarding Microsoft Edge, which recently migrated to the new Chromium platform (https://support.microsoft.com/en-us/help/4501095/download-the-new-microsoft-edge-based-on-chromium😞 I tested and I can confirm, that this bug does not appear (Microsoft Edge based on Chromium - Version 79.0.309.71 Official build 64-bit).

With respect.

(CID:153945506)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2020-01-28

---

Thanks for updating. I've updated the report on this issue as well.

Steve

(CID:154404380)

[DCIM_Support]

This answer was originally posted on DCIM Support by INFRABEL ICT on 2020-01-27

---

Thanks,

I update to the last version of edge ant it works.

Regards

(CID:154403920)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2020-01-27

---

Ok, very thanks for the good feedback 😀.

(CID:154403924)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.