AP9631 Discovery

[DCIM_Support]

This question was originally posted on DCIM Support by jan voorsluys on 2019-11-21

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Hello,  I just installed 2 APC SRT2200RMXLA with AP9631 NMC cards. I can access the cards through the web browser.  SNMP1 is enabled and SNMP3 is disabled on NMC. When I run discovery it doesn't find the UPS.  Never had this issue before. Any idea? Thanks 

(CID:152077536)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-11-21

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Hi Jan,

The following k-base should help with most discovery issues:

http://www.apc.com/us/en/faqs/FA177081

This one may be helpful for troublshooting SNMP issues:

http://www.apc.com/us/en/faqs/FA226273

Note that the last one seems more specific to lost com if the device is already discovered but many aspects are generic SNMP troubleshooting aids.

Thanks,

Steve

(CID:152077542)

[DCIM_Support]

This comment was originally posted on DCIM Support by jan voorsluys on 2019-11-21

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Hi Steve,

yep the log did show "Detected an unauthorized user attempting to access the SNMP interface from". Do I need to change the access control on the NMC or in DCE? The NMC access controls shows the following:

(CID:152077569)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-11-21

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Hi Jan,

If you're trying to discover via SNMP version 1 and these are your settings, it will not discover, You need to click into one of the links such as "Community Name 1" and set the community name that you're going to use in the SNMP version 1 discovery in DCE. You also need to set that one to "read".

Next, click another one of the links such as "Community Name 2" and set the community name that you're going to use in the priority scanning section in the SNMP version 1 discovery in DCE. You also need to set that one to write or write+.

Thanks,

Steve.

(CID:152077582)

[DCIM_Support]

This comment was originally posted on DCIM Support by jan voorsluys on 2019-11-21

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Hi Steve,

Never had to do that before, but got it, thanks for your help.

(CID:152077593)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-11-21

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Hi Jan,

If the new cards are running 6.8 firmware, that's a new security feature...SNMP is disabled by default with no default community names. It does add an extra few steps so I'm not that fond of it but security conscious people will always win that argument.

Steve

(CID:152077596)

[DCIM_Support]

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