This question was originally posted on DCIM Support by jan voorsluys on 2019-06-03
Hello, just imported a few netbotz to struxureware that had been installed a long time ago. They were version 4.4.0. I did an upgrade to 4.6.4 and the camera version showed 4.6.3. The camera showed, but it was a test screen and not connected. I flashed to 4.6.2 per another support comment posted before and it shows no camera or test screen and also camera not connected. I upgraded to 4.6.4 and still shows no camera connected. Do I need to turn it on somehow?
This answer was originally posted on DCIM Support by jan voorsluys on 2019-06-04
I talked with tech support and flashed the 355 several times and camera still didn't show. Determined the unit to be faulty.
Discuss challenges in energy and automation with 30,000+ experts and peers.
Find answers in 10,000+ support articles to help solve your product and business challenges.
Find peer based solutions to your questions. Provide answers for fellow community members!