This question was originally posted by Yuriy on APC forums on 3/25/2015
I have UPS Silcon DP3040E with Triple Chassis AP9604Sa. There inserted card AP 9617 with last firmware dp3e v.3.7.2.
Ufrotunately I have warning that UPS not found and Lost communication to UPS.
What can you suggest to solve it?
Thank you in advance.
p.s. I attached two screens.
This reply was originally posted by Angela on APC forums on 3/25/2015
This might be a problem with the firmware on your triple chassis. The management card firmware and configuration appears OK. Tech support in your region has the capability to provide you with some steps/ways to check the firmware on the triple chassis itself. They aren't available publicly as it is generally done by a field service engineer.
Did you ever have a management card installed and communicating properly with this UPS previously?
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