Issue CX9200 keeps going online and offline.  Problem is progressively getting worse Environment CyberStation CX9200 Controller Communications Cause Corrosion buildup on the connect between the main board and power supply Resolution Remove and reseat the main board on the power supply Replace board and power supply with ones that have the Gold plated connectors In some cases the power may be slightly low 4.6V or lower so that the board isn't working correctly when the battery is low. Adding an external UPS can help.

Issue VTState value displays 204 before the phone is answered. When a message is played the VTState goes directly to 301 when it should wait until the message has completed.   Environment I/O Module Continuum CyberStation CX9900 CX9680 Cause The cause of the problem is unknown, but flashing the firmware will typically resolve the issue. Resolution Flash upgrade VT-1 IO to most recent firmware. If the most current firmware is already installed, reflash the unit with the same version firmware. Buildings Business Extranet Software

Issue Access Events not displayed at door Access Events tab or in event viewer. Environment CyberStation AC1 AC1 Plus ACX57xx Access Server, AccessServer Cause Access Server system variable not set to a workstation ID or to the ID of the controller. Resolution Edit the controllers AccessServer System Variable. Set the value of the AccessServer System Variable to equal the ACCID of the primary access server, the primary access server is the Cyberstation that will receive the access events and will handle remote validation requests if the personnel record is not found in the controller. There may be cases where remote validation needs to be disabled (i.e. RAS sites), when this is the case set AccessServer to the ID of the controller.

Issue Is it possible to setup more than one custom card format in Security Expert? Product Line Security Expert Environment Security Expert Custom Card Formats Cause Have a requirement for two or more custom card formats. Resolution Currently, you cannot setup two custom formats.   It is possible to add a Secondary Format to a Reader port in Reader-Expanders, but you can only setup one as a Custom Format. They are actively working on adding multiple Custom Formats. There is no ETA on when this will be available.

Issue Removing or deleting a SNVT programmed within a Xenta Device that is no longer required in the application. By removing SNVT you increase the chance of having difficulty of getting the LonMaker Template to synchronize correctly with the modified Menta file. Understand the ramifications of deleting a SNVT and only do it when the benefits outweigh the complications. Environment TAC Vista TAC Menta NL220 or Lonmaker Cause Removing a SNVT will upset the SNVT binding order, by causing the index numbers in the XIF file to be corrupted. In this case it is not advised to delete SNVTS Changing a SNVT name or type will also cause indexing problems. The Vista object name can be changed to reflect that the SNVT is spare and not used If you have no SNVTs bound in LonMaker, the cost of deleting a SNVT is potentially having difficulty getting your LonMaker device template to synch up with the Menta file. If you have a few bindings, the downside of deleting a SNVT also includes redoing all of the bindings -- with one or two that's not a big deal. If you have 200 bindings, it can be a huge deal. Leaving a SNVT in the Menta file that isn't being used anymore just consumes one network variable input ... which can usually be dealt with easier than deleting it. So it's just weighing the pros and cons, but don't just go through without knowing what will happen. Resolution If the SNVT is no longer required in the Menta Application then carry out these steps. Disconnect the SNVT from the logic in the Menta application Allocate an area in you Menta application for unused SNVTs Move your unused SNVT into this area Label this area with the Text "UNUSED SNVTS DO NOT DELETE" Remove the public check box from the point if you do not want it visible in Vista Download the Menta application to the Xenta controller. Note: If the Xenta Application is standalone (Classic) and not in a LNS database SNVTs can be deleted without a problem

Issue Which Ethernet port speeds are supported by Sigma controllers? Environment Sigma controllers Ethernet New Hardware. ARM 7(S-696, S-x96CPU-AE, S-796, S-x796CPU-AE, S-DNN3, S-DNN3-DT, S-632-E, S-632-AE and S-IC3's) Old Hardware V53  (S-ETH, S-496, S-596, S-532, S-DNN and S-IC's) Cause The newer ARM-7 controller hardware supports more Ethernet connection speeds than the older V53 controller hardware. Resolution Most Ethernet hubs or switches autoscan to find the best connection speed.  For Sigma device hardware types the support speeds are; ARM 7(New hardware) 100Base-T (and supports port auto-scanning on connection) 100M Half Duplex 10M full/half duplex V53 (old hardware) 10Base-T (does not support port auto-scanning)        1.   10M half Duplex Also, for direct connection into a Sigma controller, the ARM7 Ethernet connection can use either a straight or cross-over Ethernet cable.  While the V53 hardware only supports the cross-over cable.

Issue Xenta 555 –Configuration of the Ethernet Communications settings, using HyperTerminal. Environment Connection to the site Ethernet network Cause A requirement to change the Ethernet connection settings Resolution This operation will allow the user to modify the settings, as detailed below.   Connect the laptop to the Xenta RS-232 port B, using the RJ45-to-RJ10 Cable and DB9/Female-to-RJ45/Female Adaptor.   Run HyperTerminal on the laptop and configure as follows;   Run Hyper Terminal and configure as: - Baud             9600 Data bits       8 Parity            None Stop Bits       1 Flow Control   None   Press ‘Enter’ to display activate the command prompt.   Xenta555 Website name…    Session-id: xxxxxxxxxxxxxxxxx Enter the Username: root Enter the Password: root At the prompt - Dsh/> - Enter setip   DHCP Yes/No  As appropriate (A fixed IP address is easier) IP Address     As appropriate Subnet Mask  As appropriate Default Gateway       As appropriate (This would be the address of the main network router, it will be the same as the PC uses) Dns     xxx.xxx.xxx.xxx (Again, if it is used then it will be the same as the PC uses) Website Name   As required (This can be entered now, or downloaded via Xbuilder) Domain Name  (Used for information only) Host Name     (Used for information only)   Change Root password yes/no        no Do you want to restart the IP Interface. yes/no        yes After configuring the 555 controller details, Enter: Dsh/>restart   The above information is also available in the TAC Xenta 500/700/911/913 Product manual, section 2.2.2.

Issue A Plain English program is disabling with the error "attribute does not apply to the item". Environment CyberStation Controller Plain English Cause The controller database did not match the CyberStation SQL server database Resolution Reload the affected controllers

Issue Can audible alarms be delivered to a webclient browser? Alarms can be seen in a webclient browser, but no sound can be heard even when the event notification has the action 'beep on alarm' selected. Alarms in Cyberstation from this same alarm configuration beep normally. Environment webClient Windows XP Vista Windows Server 2003 Windows Server 2008 Internet Explorer 6 Internet Explorer 7 Internet Explorer 8 Cause Webclient browsers do not support audible alarms. Resolution Webclient browsers do not support audible alarms. An enhancement request for this feature has been made, but at this time it has been decided not to implement this feature. You can silence an alarm through a webclient browser, but no audible feedback is received.

Issue The PCID changes from the original registered code. Environment Sigma WinCE PDA devices. Cause This can be caused by leaving the Sigma WinCE device connected to a PC/Laptop. Resolution When registering the Sigma WinCE software ensure that the PDA is disconnected from the PC or Laptop. When starting the WinCE software ensure that the PDA is disconnected from the PC or Laptop.

Issue Instructions listed in the webclient installation guide have been followed. Accessing Webclient pinpoint from any browser, the following error occurs when Webclient is installed on Windows Server 2008 "Unknown Error. Server:http://ServerNameDNWACserverFactory/WACSERVER Factory.soap" Environment Webclient Windows Server 2008 Cause The 1.92 Webclient installation instructions do no include all the instructions to configure Webclient Pinpoint for Windows Server 2008. This has been corrected in 1.93. Resolution The 1.92 Webclient installation instructions do not include all the steps needed to configure Webclient Pinpoint for use on Windows Server 2008. The complete set of instructions are included in the 1.93 release of Webclient. Click here for the 1.93 instructions for Server 2008 Click here for a sample web.config file

Issue Unable to login in to the I/NET SQL database using the default password for login name  INetThirdParty. Seven ODBC Settings can not be changed using the INetThirdParty login, receive 'SQL Login Error: 18456' What is the I/NET third party password? Environment Windows XP, Windows Server 2003, Windows 7 I/NET Seven 2.40 and above Cause The I/NET Seven INetThirdParty password needed to comply with security requirements for Windows 7 and SQL 2008. Resolution The INetThirdParty password is now PassInetDb3p_SE (case sensitive). for  I/NET Seven 2.40 and above For Inet 2.31 and below its PassInetDb3p

Issue Alarms not showing up in the alarm list. Environment TAC Vista Workstation TAC Vista Server Cause The alarm could be disabled. The alarm might have priority 0 (info). There might be a filter in place in the alarm list. Resolution The alarm could be disabled, in workstation go to View > Disabled alarms to see the list and enable again. The alarm might have priority 0 (info). No Alarms with priority 0 is shown in the alarm list. There might be a filter in place in the alarm list, in the alarm view you are using right click and select filter to check this. A good practice is to set the "Date and Time" tab settings to reflect "Tripped " and "Last change" to show all alarms. This is done by checking the four checkboxes for "First alarm" and "Last alarm" allowing all alarms to be viewed.  

Issue Bacnet 3rd party controller will not respond to Find New Bacnet Devices (Who-Is/I-Am), so will not come online to Continuum Environment Bacnet MSTP Continuum Cause Some 3rd party bacnet devices can be setup as master or slave. If the bacnet 3rd party bacnet device is setup as a slave device, it will not respond to the mstp token, therefore will not respond to the Who-Is broadcast and will not be able to communicate on the mstp network. The BACnet MS/TP protocol does not allow a slave only device to respond to a "Who-Is" broadcast. Resolution Check 3rd party device documentation or contact 3rd party device vendor for Master/Slave settings and configure for Master to communicate on a MSTP network. Slave only devices cannot come online and will require a 3rd party interface to convert to a protocol that can be directly supported by Continuum.   Examples of BACnet MSTP Slaves that are known not to respond to a Continuum Who-Is request and so not come online are: - The Babel Buster 485XM from Control Solutions Inc is BTL listed as a BACnet Slave device , their PICs statement can be seen Here. - Wilo pumps Interface Modules: IF-Modul BACnet & IF-Modul Stratos BACnet, their PICs statement can be seen Here. Additional Note In SmartStruxure a "slave only" MSTP device can ba manually created. 

Issue Does the entire SBO system need to be upgraded to 1.5.0.171xx, 1.6.2.12xxx or 1.7.2.111xx before upgrading to 1.9.1 if the network includes LON devices? Can SBO be upgraded directly to 1.9.1 from 1.5.X, 1.6.X or 1.7.X? Product Line EcoStruxure Building Operation Environment SBO Workstation 1.5.0/1.6.1/1.7.1 SBO ES 1.5.0/1.6.1/1.7.1 SBO AS 1.5.0/1.6.1/1.7.1 SBO AS-P 1.7.1 Cause In systems that have SBO servers that already are hosting LON devices based on LonWorks imported device templates (.XIF) or resource kits (.DRF), the servers need to be prepared before an upgrade from versions 1.5/1.6/1.7 to version 1.9.1. Even servers where device templates (.XIF) or resource kits (.DRF) are just imported, and no devices or network variables are created yet, the servers have to be prepared before the upgrade. Resolution Please see section 9.2.3 of SBO 1.9.1 Release Notes. Although it says "Steps to upgrade a 1.6.2/1.7.2 multi-server system" you don't have to upgrade the AS or ES etc, even if they run 1.6.1/1.7.1, it's only SBO Workstation that need to be hotfixed. Links to the different Workstation hotfixes can be found Server with LonWorks devices - TPA-SBO-17-0002.00 - Links to hot fixes. If there are no LON devices in the system, you may upgrade directly to 1.9.1 from 1.5.X/1.6.X/1.7.X

Issue Microsoft Outlook is not emailing alarms. Environment Continuum 1.XXX Microsoft Outlook 2XXX Cause The created Contact folder used by Continuum Alarms to send emails was not being shown first.. Resolution Open Microsoft Outlook Select Tools > Address Book Select Tools > Options Once opened, select  "Show this address list first:" (It defaults to the Global Address List) Ensure the contact folder with the distribution list created for Continuum Alarms has been selected (Contact) Also see online help: Email, Creating an Event Notification List

Issue Can Continuum software be run as a service Environment Continuum Cyberstation (all versions) Webclient (all versions) Cause Is Continuum software running as a service supported Resolution The Continuum Cyberstation  and Webclient Software cannot run as a service.

Issue The option to browse outside of bacnet controllers to select Event Enrollments and Event notifications is grayed out. Infinity Alarm Enrollments and Event Notifications can be created in folders and used with many controllers. Environment Continuum Cyberstation Continuum Bacnet BCX Controller B3 Controller Cause The Bacnet alarm protocol differs substantially from the Infinity system for alarming. The option to browse out beyond the controller has been disabled. Resolution Bacnet Event Notifications and Event Enrollments must be created in the bacnet device, so the option to browse out beyond the controller has been disabled.

Issue Received error on CX reload "Infinity controller error: Copy protection violation has occurred" Environment CX 99xx model controllers Continuum Cyberstation Cause Flashing the controller with the wrong flash file will cause the error "Infinity controller error: Copy protection violation has occurred" Resolution When selecting the firmware to flash to your controller, there is are two versions for each CX99 controller. If you are not using SNMP alarming uprev your firmware to the "SNMP Not Set" version.

Issue Trying to open TGML Graphics Editor and an error appears before the editor crashes.  Crash report shown below: Font 'Arial' does not support style 'Regular'. ArgumentException at System.Drawing.Font.CreateNativeFont() at System.Drawing.Font.Initialize(FontFamily family, Single emSize, FontStyle style, GraphicsUnit unit, Byte gdiCharSet, Boolean gdiVerticalFont) at System.Drawing.Font..ctor(FontFamily family, Single emSize, FontStyle style, GraphicsUnit unit) at SE.Graphics.Viewer.Windows.GDIPlus.RenderText..ctor(Double left, Double top, String textContent, Double fontSize, String fontFamily, Int32 fontStyle, Int32 fontWeight, Int32 horizontalAlign, Int32 verticalAlign, Int32 textDecoration) at SE.Graphics.Viewer.Windows.GDIPlus.DrawingFactory.createText(Double left, Double top, String textContent, Double fontSize, String fontFamily, Int32 fontStyle, Int32 fontWeight, Int32 horizontalAlign, Int32 verticalAlign, Int32 textDecoration) at SE.Graphics.DOM.TGML.TgmlText.getUncachedShape() at SE.Graphics.DOM.TGML.TgmlStrokeShape.getShape() at SE.Graphics.DOM.TGML.TgmlTextShape.getShape() at SE.Graphics.DOM.TGML.TgmlStrokeShape.getUncachedBoundingBox() at SE.Graphics.DOM.TGML.TgmlShape.getBoundingBox() at SE.Graphics.DOM.TGML.TgmlShape.HandleAfterBoundingBoxChanged() at SE.Graphics.DOM.TGML.TgmlShape.OnAfterBoundingBoxChanged() at SE.Graphics.DOM.TGML.TgmlShape.OnChildElementChanged(Node element, ChangeType changeType) at SE.Graphics.DOM.TgmlInheritedElement.FireChildElementChanged(Node element, ChangeType changeType) at SE.Graphics.DOM.TgmlInheritedElement.insertBefore(Node newChild, Node refChild) at com.sun.org.apache.xerces.internal.dom.NodeImpl.appendChild(Node newChild) at com.sun.org.apache.xerces.internal.dom.ParentNode.cloneNode(Boolean deep) at com.sun.org.apache.xerces.internal.dom.ElementImpl.cloneNode(Boolean deep) at SE.Graphics.DOM.TGML.TgmlShape.cloneNode(Boolean deep) at com.sun.org.apache.xerces.internal.dom.ParentNode.cloneNode(Boolean deep) at com.sun.org.apache.xerces.internal.dom.ElementImpl.cloneNode(Boolean deep) at SE.Graphics.DOM.TGML.TgmlShape.cloneNode(Boolean deep) at TAC.Graphics.Editor.Core.GraphicsComponent.ExtractContent() at TAC.Graphics.Editor.Core.ComponentStencilItem.LoadItem(String file, String imageFile, String& description, Image& image) at TAC.Graphics.Editor.Core.FileStencilItem.Load(String file) Environment TGML Graphics Editor Multiple installations of Microsoft Office Cause If a PC comes with Microsoft Office 2010 (which is not currently compatible with Vista) and additional versions of Excel 2007 are installed, for example, it could remove or corrupt the installation of certain fonts. Resolution Obtain a fresh copy of the font .TTF file.  In this example, Arial.ttf. Install the font by dragging and dropping the .TTF file into C:\Windows\Fonts directory.