Issue Need to upgrade V3 Access Expert On Premise software to the most current version in order to gain additional functionality. Product Line Access Expert Environment Access Expert Premise Software V3  Cause It is unclear how to upgrade the Premise V3 software to the most current version of V3. Resolution Access Expert Premise Upgrades now require an SLA to obtain the actual software. Please contact your Sales and/or Security Contact for more details. Both the Access Expert (AX) Premise Server and Client Software need to be upgraded in order for additional features to work. Please note that you will experience issues if your AX clients do not match the AX server version. Take a backup of Mongo database (See MongoDB Backup section located here: https://community.exchange.se.com/t5/Building-Automation-Knowledge/Backup-and-Restore-MongoDB-for-Windows-for-Access-Expert-On/ta-p/583) Ensure ALL Windows Updates are completed. Capture screenshots of software installed on server. This can be done by navigating to Control Panel > Add/Remove Programs. It is imperative that you capture the following software and their versions: Access Expert Keep MongoDB SEQ At the writing of this, AX 20.3.1 is the latest. Please check this link to see if there is a new release. Once you have the software downloaded, there will be seven (7) files in the folder: Right-click on “Feenics.Keep.Installer.exe” From there, follow the steps from the Keep by Feenics On Premise Deployment Walkthrough starting from page 8 through page 18.  Note: You must be logged into the Feenics website to access the link in this step.  Navigate to https://www.feenics.com/training/ to login and then click the link above in this step. After a successful installation, click on the “Setup_AX.msi” or “Setup_AX.exe” file to install the latest On Premise client for customer machines. If you run into any issues, please contact Product Support and Services by submitting a case here: https://www.nampss.com/ If you require assistance or would like Schneider Electric to perform this upgrade for you, you can submit a request for that here: https://www.nampss.com/apps_request.php

Issue Need to know the default (factory issued) IP address for the Automation Server (AS) Product Line EcoStruxure Building Operation Environment Automation Server (all versions) Cause Need to know address for initial configuration. Resolution The default IP address is 192.168.1.99 (Net mask 255.255.255.0)

Issue What is the unit load of the SpaceLogic SLP Room Units that will help me to calculate how many SLP Room Units that can be added on ComA and ComB of a SmartX Server. Product Line EcoStruxure Building Operation, Field Devices Environment SpaceLogic SLP Room Unit SmartX Server Cause Documentation does not state the Unit Load (UL) of the SpaceLogic SLP Room Unit. Resolution The Generic application note AN01 can be applied with answers to the transceiver interface attributes below. The SpaceLogic SLP Room Unit range use the SN65HVD1781DR transceivers which are a failsafe transceiver (not requiring bias) and reduced 1/10 UL. In addition there are no local bias resistors and therefore the 1/10 UL of the transceiver would be the total UL presented to the bus by the SpaceLogic SLP Room Unit. Transceiver Xcvr Unit Load Xcvr Failsafe Adaptor Circuit Bias Circuit Bias Load Total Unit Load Isolated 485 Bus SN65HVD1781DR 0.1 Yes None None 0.1 No Based on the above the total number of devices can be calculated as 32/0.1 = 320. The BACnet MSTP standard specifies that the address range for BACnet master devices is 0-127 and therefore a SmartX Server is limited to 127 devices per com port (254 total per Server) so this should effectively be the limiting factor. Since the SpaceLogic SLP Room Unit does not have an isolated RS-485 interface it conforms to Generic RS-485 Network Device Configuration 1 in EBO Webhelp.  A network consisting of only SpaceLogic SLP Room Units should only require a 120 ohm termination resistor at each end of the bus and not require any bias resistors. Also check out the SmartStruxure-RS485-Controller Unit Load Quick-Help video on the Exchange.

Issue Is it possible to trigger a manual Battery Test in a SP-C or SP-C-Web? Product Line Security Expert Environment SP-C SP-C-Web Cause The SP-C Web Security Expert - Programming - Reference Guide refers to indication of when the SP-C-Web passes or fails its Dynamic Battery Test, but what if a user wishes to manually perform or trigger such a battery test. Resolution The Dynamic Battery Test is a purely automated process and cannot be manually forced or triggered, however these tests are performed every ten minutes when mains power is present.

Issue Need to configure SMTP settings to use a Google SMTP server Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause There is no SMTP settings configured by default Resolution

Issue If more than 3 Operators are created in Security Expert, the License page of the Thick Client will show more Licenses in use than the maximum three (3) clients provided with the standard  SX-SRVR License. To see what the site is using, select About > License and scroll down to the Feature: Web Operators. As shown below, there are four web operators active out of the three (4/3) allowed. Product Line Security Expert Environment Licensing Cause A Web Operator is defined as any Operator who can log onto the Security Expert Server using a browser.                           In the example shown below there are four Operators: admin 2nd Operator 3rd Operator 4th Operator The system allows each to log in successfully: The License option SX-WEB-OPR  enables 'x' number of browser connections depending on customer needs and should effectively ensure that the correct number of Operators are purchased, but the feature is currently in development and is not yet enforcing limits on the number of operator connections.  This allows the number of connections to exceed the maximum limit (I.e.4/3) for the time being. Resolution Note: The Operator does NOT even need to be logged on for the count to register 4/3, the fact that 4 operators have been created is enough. The restriction of operators via Web Client could be enabled/enforced at any time in the next release of the software, so it is strongly advised to purchase the correct number of Licenses required at the time of installation, to prevent a loss of user connectivity going forward.

Issue TGML Graphic worked without error in EcoStruxure Building Operation 2.0 WebStation. After an upgrade to 3.0, WebStation displays one of the following errors on page load: Script error in DocumentLoadEvent (Component_Name) Refused to evaluate a string as JavaScript because 'unsafe-eval' is not an allowed source of script in the following Content Security Policy directive: "script-src 'self' blob: 'unsafe-inline'". Do you want to continue running this script? This site says... Script error in DocumentLoadEvent (Component_Name) Blocked by Content Security Policy Do you want to continue running this script? Script error in DocumentLoadEvent (Component_Name) call to eval() blocked by CSP Do you want to continue running this script? Product Line EcoStruxure Building Operation Environment Building Operation 3.0 TGML Graphics Cause A new security setting in 3.0 disallows eval() statements by default in TGML JavaScripts presented in WebStation. An eval() statement executes a string of characters as code, which can open security vulnerabilities if enabled, something akin to a SQL injection or cross-site scripting attack. If graphics were created in earlier versions and relied on eval() to execute dynamic code, the user will be notified upon opening the graphic in 3.0 WebStation. Resolution Any graphics relying on eval() to execute dynamic code should have their JavaScript functions rewritten to avoid use of eval(). This is the preferred approach with respect to cyber-security. Work-Around It is possible, but not recommended, to disable the new security check in WebStation TGML graphics. Within WorkStation open the Control Panel Go to Security Settings Check the box for "Enable WebStation to use unsafe string evaluated JavaScript methods like 'eval' For more information, see Web Help article: Enabling WebStation to Use Unsafe JavaScript Methods.

Issue Controllers are online but events are not being logged. No live event updates are showing in the All Events Status Page or being logged to the SecurityExpertEvents database. Product Line Security Expert Environment Security Expert Client Cause Below is a list of the current causes that may contribute to the issues described: The Event Server settings are not configured correctly. The Firewall is blocking required communications ports. The default Save Events action has been removed. The All Events event filter has an Event Type or Record Filter attached to it which is filtering out events. Resolution For Cause 1 Confirm that the Download Server, Event Server, and Controllers are configured correctly. Check all of the items in this Troubleshoot Security Expert Controllers showing offline article. For Cause 2 Check that any Firewalls are disabled or setup to allow all required ports through. See SX-SRVR Networking Guide for Administrators for further details. Also, confirm that any Anti Virus software is also not blocking required ports or Security Expert applications. For Cause 3 In Security Expert go to Events > Actions and confirm that there is a Save Events action configured for the Site. The action will look like what is shown below and can be manually created if it is not present. Figure 1 - Save Events Action For Cause 4 Ensure that the Status Page view being used is able to see those events and is not filtered in any way. Under Events > Event Filters check that the All Events Event Filter is not filtered and it is set to show all events and records. By default, this is not filtered and not able to be changed. On the Event Types tab ensure "Include All Event Types" is selected. Figure 2 - Event Filter Event Types On the Records tab ensure there is no record filter attached. Figure 3 - Event Filter - Records Then check that the All Events event report is using the All Events filter for All Record Groups.  Figure 5 - Event Reports All Events

Issue Need help configuring ETR501/ETR503 setpoint feature. Product Line EcoStruxure Building Operation Environment AS IO b3 Cause The ETR50x Series sensors support a slider that can be used by the occupants to change the temperature setpoint of the controlled space. Resolution SENSOR CONNECTED TO AS IO MODULE Create a resistive input on an IO module such as the UI16 and wire the slider from the ETR50x unit to the resistive input on the IO module. Move the slider all the way to the left and take note of the value reading at the input. Move the slider all the way to the right and take note of the value reading at the input. Configure the input's conversion using the values noted from steps 2 and 3 as the bottom and top of the electrical scale (see screen shot below) Use desired setpoint values for the top and bottom of the engineering scale, in the example below the slider will allow changing the setpoint between 68 and 78, note that the units has been set to degrees F for readability. Heating/cooling application such as a PE Script can now use the value of the input as the setpoint. SENSOR CONNECTED TO b3 INPUT Same as above except that the input should be configured for VOLTAGE since the b3s do not support resistive inputs.

Issue What is an MCI? Product Line TAC INET Environment I/NET site Cause This interface supports a mixture of up to 64 MRs, ASCs, and DP family controllers. Resolution This stands for Micro Controller Interface. This unit provides a control interface that can integrate MRs and DPUs on the same subLAN. See Explain and define I/NET Ethernet, C-LAN, and Sub-LAN communication for further explanation.

Issue How should I archive Docutrend data? Environment I/NET Site Cause How should I archive Docutrend data? Resolution It is recommended that you use floppy diskettes or a tape drive for archiving. If you use the workstation's hard drive, loss of the drive will result in the loss of both online and archived data.

Issue What is the part number for the cable that goes from and NPR to a modem? Environment NetPlus Router Cause Part Number Question Resolution CBL074

Issue Examples of Controllers and Taps that are not supported by the MIP Environment MIP Cause Offering a list of Controllers and Taps that are not supported by the MIP Resolution 7750 Building Manager 78013 78020 Tap (Plastic Enclosure) 78022 78023 78032 78033 7791 7792 7793 7716 7718 7728 7798

Issue In a "Hayes" modem what command displays the settings in the modem? Environment "Hayes" modem Cause Configuration Resolution AT

Issue In a "US Robotics" modem what command displays the settings the modem is currently using? Environment I/NET site with modems Cause Modem Commands Resolution ATI4

Issue In a “US Robotics Compatible” modem what command displays the settings in the modem’s NOVRAM? Environment  “US Robotics Compatible” modem Cause Configuration Resolution ATI5

Issue What are the “Help Commands” for US Robotics modems? Environment US Robotics modems Cause Configuration Question Resolution AT&$ ATS$ AT$

Issue Can I use analog modems on digital phone lines? Environment I/NET site Cause Can I use analog modems on digital phone lines? Resolution Using analog modems with digital phone lines will damage the modems.

Issue Determine whether a phone line is digital or analog for a modem on an I/NET site Environment I/NET site Cause Determine whether a phone line is digital or analog for a modem on an I/NET site Resolution The customer may have the answer, but a better option would be to contact the Phone Company Tech Support section to be sure. A standard DVOM may not give reliable information.

Issue Unsure how to use the settings in the VAV Flow object Environment SmartStruxure Lite Multi-Purpose Manager MPM-VA Cause Cannot change the units of the output Resolution For Variable Air Volume (VAV) Flow configuration, it is recommended to use the Kf method when setting up an MPM-VA In the PFC calculation, the Kf factor represents the flow (Q) for a measured dP on the flow ring of 1 Pascal (Pa). The flow sensor on the MPM controller (AI21) measures dP in inches of water column (in w.c.). With a conversion of 1 in w.c. = 250 Pa, we obtain this formula: Kf = Q [cfm] / (sqrt(250 x dP[in w.c.])) or, Q [cfm] = Kf * (sqrt(250 x dP[in w.c.]))   Calibration/Balancing: A typical VAV box should have a theoretical Kf factor provided by the manufacturer. This Kf value must be used in the in the PFC object when balancing VAV systems. Next, using instruments such as an air flow capture hood, technicians must compare the output flow from the PFC object and the actual measures air volume. If the values do not match, the measured value along with the value of AI21 must be entered in the above equation to produce a new Kf factor. The new Kf value will then be used in the PFC object to finalize the calibration For example if the measured air volume is 200 cfm and AI21 is 1.2 w.c., the new Kf will be: Kf = 200 / (sqrt(250 x 1.2)) =11.55 Important notes: -Even though the Kf units show "Liters per second", the "Flow output value" will be in "Cubic feet per minute" (CFM) if the value of Kf is based on CFM values. If the Kf is based on LPS, the output will be in LPS -Every time the Kf factor is changed in the PFC object in the MPM, it will take up to 2 minutes before the output flow changes to the new value