Issue Replace the default I/NET splash screen image that appears at boot-up Environment I/NET Site Cause How to replace the default I/NET splash screen image that appears at boot-up Resolution Find the location of the image file “inetw.bmp” Replace it with the new file. I/NET will be looking for “inetw.bmp” when the I/O driver is restarted; so the new image must use the original name “inetw.bmp” in the bitmap format.

Issue After an upgrade of a PCU, if the controller is restored, will that reset the consumption data? Environment PCU Cause A restoration of the controller will delete existing consumption data. Resolution Yes. Refer to TCON 237, page 7-17.

Issue In I/NET Seven, I’m missing the first entry in ACTrans table. I am in the process of upgrading the site from I/NET 2000. The Site is now running I/NET Seven revision 1.00 or 1.01. Environment I/NET Site Cause In I/NET Seven, I’m missing the first entry in ACTrans table. I am in the process of upgrading the site from I/NET 2000. The Site is now running I/NET Seven revision 1.00 or 1.01. Resolution This is a reported bug that has been fix in I/NET Seven rev 1.02 (Track Record #3436). DbCreate (which is a TAC product) was failing to import the first entry in the ACTrans table. Now, when an I/NET 2000 database is migrated, all entries will be brought to I/NET Seven. Subsequent edits can be performed and the list will remain intact.

Issue Add card access information to I/NET Seven at any time from the Video Badging host. Product Line TAC INET Environment I/NET Site Cause Add card access information to I/NET Seven at any time from the Video Badging host. Resolution I/NET Seven Revision 1.02, (Track Record #3507 - ID Works) has been changed so information can be added to a card and saved to I/NET at any time. Check your INET’s readme and upgrade notes for details.

Issue My customer’s I/NET Seven site is getting “no lines available” messages when the host attempts to dial the 06 tap that sent AMT information. Has this been fixed? Environment I/NET site Cause My customer’s I/NET Seven site is getting “no lines available” messages when the host attempts to dial the 06 tap that sent AMT information Resolution (I/NET Seven rev 1.02, Track Record #3422 -) A change has been made in the way calls are handled so the line is not dropped until I/O Server is shut down. This eliminates the failure to answer incoming calls after the first call and clears the problem of “no lines available” when the Host attempts to dial out.

Issue How should I set the Peripherals section of the Configuration Profile in I/NET Seven for Access Control? I am not using I/DISKs; and I do not have any access control hardware on these comm ports. Environment I/NET Site Cause How should I set the Peripherals section of the Configuration Profile in I/NET Seven for Access Control? I am not using I/DISKs; and I do not have any access control hardware on these comm ports. Resolution Leave the ports at the default settings. Make sure you enable the Access Control option in the Workstation Options of the configuration profile.

Issue What is the name of the database format I/NET uses within its environment? Environment I/NET database Cause Building specifications may require the database format for design or as-built documents. Resolution The I/NET database format is proprietary and does not have a name. It is a "Closed system." As a matter of baseline security, it would be unwise to share ANY such information outside of the company. The distribution of such sensitive information increases risk to all of our customers, not just the requesting customer. As a provider of security/access control products, our priority is to protect all of our customers; one way we do that is by protecting engineering details.

Issue Although site operation appears normal, there are problems with file equalization when the desktop PC is direct connected to the NPR. Active Configuration Profile, Link type is NetPlus Router. Environment I/NET Seven NetPlus Router Integrated Dial Integrated NPR dial Cause File equalization is not available on the workstation if your link type is NetPlus Router, Integrated Dial, or Integrated NPR dial. Resolution File equalization is not available on the workstation if your link type is NetPlus Router, Integrated Dial, or Integrated NPR dial. Refer to TCON 298, 3-13 for more information.

Issue Grant momentary release on a door without ability to modify points Environment I/NET DPU Cause One application would be security guards. You want to grant the guards the ability to momentary - release any door, but do not want to give them the ability to modify points. Resolution Give them access to only graphic pages. These pages should have internal DOs or internal DIs . Since these discrete points are two state, they can be used to trigger event sequences that will only open the doors for brief periods. Last and of course not least, go to the guards host passwords (not your host password), and remove any function you do not want them to have. You will need "Live Graphic Page" and probably several other functions, so you will have to customize this set up to fit your situation.

Issue Can I run third party software on my I/NET PC Environment I/NET Site Cause Third party software on same pc as I/NET Resolution TAC software is delivered for use on IBM and compatible PCs. While your PC is capable of running other third party software while running I/NET, trying to do so may present general operational difficulties. This is particularly true if the other third party software is memory resident. When used as it is intended, the TAC software is also memory resident. The use of more than one memory resident program at the same time may impose unresolvable PC system parameter conflicts and may cause one or more of the memory resident programs to fail. Refer to TCON 300.

Issue What is the recommended maximum size the SQL database can be using MSDE? Environment I/NET Cause What is the maximum size the SQL database using MSDE? Resolution The MSDE server software distributed with I/NET Seven imposes a 2GB restriction on database size. Larger facilities, particularly those using image verification and/or AMT archiving, could potentially encounter data storage problems due to this restriction, and should consider upgrading to SQL Server 2000. Refer to TCON 300.

Issue Accommodating Individual numbers greater than 24000 Environment I/NET site Cause How do older I/NET systems accommodate Individual numbers that are greater than 24000? Resolution Traditionally, I/NET has required that the key/card numbers assigned to individuals fall within the range of 1 to 24,000. This range supports the maximum limit of 24000 individuals that can be defined for a single tenant. However, it is not uncommon to find that the actual number preprogrammed on a key/card is greater than 24,000. In order to accommodate these higher key/card numbers, I/NET provides a Key/Card Translation table for each tenant. Using the translation table, you can define up to 128 ranges of high key/card numbers and the starting target number. Refer to TCON 300 for more information.

Issue Is I/NET capable of translating “large” key/card numbers (i.e., numbers greater than 24,000) directly to a lower number? Environment I/NET site with access control Cause I/NET capable of translating “large” key/card numbers (i.e., numbers greater than 24,000) directly to a lower number? Resolution The I/NET system is capable of translating “large” key/card numbers (i.e., numbers greater than 24,000) directly to a lower number, without the use of the Key/Card Translation table. However, this functionality requires that the SLI and DPU binary loads are I/NET 2000 revision 2.x or I/NET Seven revision 1.x (or later) compatible, and that DIP switch 7 at the DPU is ON. For DPUs with earlier firmware versions, the use of the Key/Card Translation table is still required when key/card numbers are greater than 24,000. Refer to TCON300 for more details.

Issue Are there any documented guidelines for using large number in Access Control? Product Line TAC INET Environment I/NET Site Cause Are there any documented guidelines for using large number in Access Control? Resolution Begin by referencing TCON 300. All SLIs and DPUs must use I/NET Seven revision 1.x (or later) compatible binary software. All DPUs must have DIP switch 7 set to ON. Within a single tenant, you can assign a large key/card number directly to an individual, or translate the number using the Key/Card Translation table, but not both (i.e., you cannot have duplicate key/card numbers or individual numbers within a single tenant). Use compatible EPROMs in the DPUs Note: If you directly assign a key/card to an individual, and later translate the same key/card for another individual, only the translated key/card will be operational within I/NET. Other useful articles: SCU dip switch 6 for dual station addressing How to convert existing Idisc to large numbers (Hex) DPU memory allotment in a 7910A and a Non-mipped 7920

Issue How do I set up Seven Trends? Environment I/NET site Cause How to setup Seven Trends Resolution I recommend you read about this in TCON 299 (INET Seven System Operator Guide). The overall sequence for using the SevenTrends features of I/NET Seven is as follows: Configure DCUs to collect data. Define trends in host stations to receive data. Configure host stations to receive collected data. Set transfer parameters. Archive SevenTrends data. Create SevenTrends reports (may be done any time after Step 3 is complete).  Refer to the SevenReports help file for more information on creating reports.

Issue Are there any advantages for assigning large key/card numbers directly to individuals rather than using key/card translations tables? Environment I/NET Site define card translation, card number=individual number Cause Client is using same facility code but card numbers are not continuous ranging from 1000 to 4000 and 54000 above. In case the quantity of cards go beyond 32000 is it possible to add these cards to I/NET since each tenant can only take 32000 cards? Having cards with numbers both below 32000 and above, do I have to define card translations for both?. Resolution Large Card support allows you to: Order cards with numbers greater than 32000 Enable individuals to have multiple simultaneous cards during card replacement projects Allows you to replace an individuals card without creating a new individual in the I/NET system INET does support up to 6 million cards but here is the catch. It is 32,000 individuals per tenant, and up to 64,000 individuals per door if you have an SCU or 7920 (with that 48K memory board attached). What this means is each tenant group can be up to 32,000 individuals. You can put cards in, as long as their in the same facility code to make the 32,000 individuals limit. If you define card translation, then you are able to go over the 32000 as far as the card number. 32,000 is the individual number with a standard 26-bit Wiegand card with the max card number is 65,535. So if you do large number the 32,000 individual number could be a card that actually has 65535 as the card number. For Example you have cards 1 through 32,000 but missing 10,001 through 10,999, then you will have to have to define card translation so you can have card numbers greater than 32,000. 32,000 is the total for individuals. But if you are using Card number equals individuals, it will not accept anything over 32000. it will only work if you are using big card numbers.   Go to TCON 300, page 9-5 (INET Seven Technical Reference Guide) for more information.

Issue Steps to remove I/NET Seven software and SQL database from a stand-alone PC, then install a later version of I/NET Seven Product Line TAC INET Environment I/NET site Cause Need to replace existing I/NET software on a computer. Resolution Remove I/NET Seven and MSDE using the Add & Remove Programs utility in Windows Control Panel. Go to Windows Explorer and delete the I/NET Seven and SQL Microsoft Server folders. Go to the Icon called “My Computer” / Manager / Local Users / User / and delete the file called “INMProxy”. Empty the Windows Recycle Bin before beginning the new install. Check compatibility by using Software and Firmware compatibility matrix for older versions of the traditional product lines.

Issue Cannot remove the last special day in a 7750 Building Manager Environment I/NET site with Access Control Cause Engineer cannot remove the last special day in a 7750 Building Manager Resolution Use the Offline editor of I/NET Seven and remove this special day. If this is an old I/NET DOS system, use offline database edit to remove the special day.

Issue What can be connected to a UI on an Xenta controller? Environment Xenta programmable Xenta I/O modules Universal Inputs Cause The name "universal input" implies that anything can be connected to it. In reality, it just accepts several different types of inputs (not all). Resolution Thermistor 0-10 volts Open/Close contact

Issue Cannot see an NPR across a wide area network (WAN) Product Line TAC INET Environment NetPlus Router (NPR) Wide Area Network (WAN) Cause There are several reasons why this may occur: The Cisco/3Com/etc. routers are doing network address translation (NAT) The network uses Variable Length Subnet Masking (VLSM) and the routers use Classless Inter-Domain Routing (CIDR). See the other FAQ on this.  The correct reference host is not specified in the configuration profile. The correct reference host is specified, but that profile was not set to active. The wrong subnet mask was used. Resolution For issues with VLSM and CIDR (Cause 2 above), see Can NPR 2000s be installed on a network that implements VLSM and CIDR. In any other case, see Customer Advisory 2003.