Issue Is it possible to trigger a manual Battery Test in a SP-C or SP-C-Web? Product Line Security Expert Environment SP-C SP-C-Web Cause The SP-C Web Security Expert - Programming - Reference Guide refers to indication of when the SP-C-Web passes or fails its Dynamic Battery Test, but what if a user wishes to manually perform or trigger such a battery test. Resolution The Dynamic Battery Test is a purely automated process and cannot be manually forced or triggered, however these tests are performed every ten minutes when mains power is present.

Issue If more than 3 Operators are created in Security Expert, the License page of the Thick Client will show more Licenses in use than the maximum three (3) clients provided with the standard  SX-SRVR License. To see what the site is using, select About > License and scroll down to the Feature: Web Operators. As shown below, there are four web operators active out of the three (4/3) allowed. Product Line Security Expert Environment Licensing Cause A Web Operator is defined as any Operator who can log onto the Security Expert Server using a browser.                           In the example shown below there are four Operators: admin 2nd Operator 3rd Operator 4th Operator The system allows each to log in successfully: The License option SX-WEB-OPR  enables 'x' number of browser connections depending on customer needs and should effectively ensure that the correct number of Operators are purchased, but the feature is currently in development and is not yet enforcing limits on the number of operator connections.  This allows the number of connections to exceed the maximum limit (I.e.4/3) for the time being. Resolution Note: The Operator does NOT even need to be logged on for the count to register 4/3, the fact that 4 operators have been created is enough. The restriction of operators via Web Client could be enabled/enforced at any time in the next release of the software, so it is strongly advised to purchase the correct number of Licenses required at the time of installation, to prevent a loss of user connectivity going forward.

Issue Controllers are online but events are not being logged. No live event updates are showing in the All Events Status Page or being logged to the SecurityExpertEvents database. Product Line Security Expert Environment Security Expert Client Cause Below is a list of the current causes that may contribute to the issues described: The Event Server settings are not configured correctly. The Firewall is blocking required communications ports. The default Save Events action has been removed. The All Events event filter has an Event Type or Record Filter attached to it which is filtering out events. Resolution For Cause 1 Confirm that the Download Server, Event Server, and Controllers are configured correctly. Check all of the items in this Troubleshoot Security Expert Controllers showing offline article. For Cause 2 Check that any Firewalls are disabled or setup to allow all required ports through. See SX-SRVR Networking Guide for Administrators for further details. Also, confirm that any Anti Virus software is also not blocking required ports or Security Expert applications. For Cause 3 In Security Expert go to Events > Actions and confirm that there is a Save Events action configured for the Site. The action will look like what is shown below and can be manually created if it is not present. Figure 1 - Save Events Action For Cause 4 Ensure that the Status Page view being used is able to see those events and is not filtered in any way. Under Events > Event Filters check that the All Events Event Filter is not filtered and it is set to show all events and records. By default, this is not filtered and not able to be changed. On the Event Types tab ensure "Include All Event Types" is selected. Figure 2 - Event Filter Event Types On the Records tab ensure there is no record filter attached. Figure 3 - Event Filter - Records Then check that the All Events event report is using the All Events filter for All Record Groups.  Figure 5 - Event Reports All Events

Issue Is it possible to setup more than one custom card format in Security Expert? Product Line Security Expert Environment Security Expert Custom Card Formats Cause Have a requirement for two or more custom card formats. Resolution Currently, you cannot setup two custom formats.   It is possible to add a Secondary Format to a Reader port in Reader-Expanders, but you can only setup one as a Custom Format. They are actively working on adding multiple Custom Formats. There is no ETA on when this will be available.

Issue How to setup a Pelco DVR in Security Expert. Product Line Pelco, Security Expert Environment Security Expert Pelco DVR Endura DVR Cause Unsure what the Service Port and DVR port settings are and how to configure the rest of the settings for a DVR object in Security Expert. Resolution When configuring your DVR in Security Expert you use the Custom DVR Type, all the preset DVR types are for legacy systems. In earlier builds of the software Video Services were integrated directly, these are now being run as separate services. When you install the Video Service you specify a Service Port – it can be any unused port whatsoever, the default is usually fine – take note of this port number. Once installed you need to manually start the service. In Security Expert you set the DVR Type to "Custom", set the IP Address, and then the Service Port same as above – the DVR Port is configured from the DVR software/Web interface, usually their documentation will cover this. Then just add the Username and Password used to login to the DVR. (See image below which shows the relevant settings highlighted in red.) If you make any changes to the DVR settings you will need to restart the Video Service and the Security Expert DVR B service for them to take effect. In Security Expert add DVR objects by going to Monitoring > Setup > DVRS IP Address: IP of the DVR. DVR Port: Defined in the DVR software/Web interface. The default for the more recent Pelco DVRs is 60001, and the older models is 18772 (consult your specific DVR documentation for details). Service Port: Port configured during installation of Pelco Video Service. (This field appears when DVR Type is changed to Custom) DVR Type: Select Custom. Username / Password: Credentials for the DVR. Check the latest information at partnerfirst.pelco.com

Issue Seeing “Fail to get the next controller step 2 – 0” in the Download Server Diagnostics Window (or similar message) when attempting to download to controller. Environment Security Expert Cause There is a problem with the encryption between the client and controller. It's possible only one end of the connection is encrypted and the controller may have been defaulted. You can tell this by looking in the Event Server Diagnostic Window which will usually show entries similar to "Encrypted Packet Received". Resolution Remove encryption by selecting Disable Controller Encryption and attempt to download the controller.

Issue How to configure a user to be able to arm and disarm the entire site using the SX-KLCS-B Keypad. Product Line Security Expert Environment Security Expert SX-KLCS-B Keypad Cause Unsure how to program Security Expert to allow control of multiple Areas from one PIN code entry. Resolution Below are instructions for how to configure Security Expert to arm/disarm a group of Areas whenever a particular code is entered at the keypad. v4.2.201 There was a new Function Code added in v4.2.201 that allows easier setup of arming/disarming from a keypad. This only allows controlling a Door, Area or Output with this function code. You aren't able to disarm an Area Group but you are able to select multiple Areas with the same Function Code which will provide the same result. Navigate to the Sites > Function Codes. For each Door where you want to use the Function Code, you must add the Function Code in the Function Codes tab of Programming|Doors. You must also have controller firmware 2.08 b780 or later. v4.2.194.7 If there is not already a System or Automation Area, one will need to be created. This Area will not report to monitoring, or activate bell outputs onsite. The Area is for internal automated functions within Security Expert. Set the Entry and Exit time to 0 for the Automation Area. Create an Area Group that includes all the Areas you would like to Arm/Disarm. Create a Virtual Output (example name: 'Area Control VO'). Virtual Outputs are programmed in the same way as Physical Outputs, except they only exist in the software (not the hardware). By convention, address Virtual Outputs to Output Expander 32, as per the image below. Create a Programmable Function which links the Virtual Output to the Area Group. This Programmable Function should be of type “Area Group Control”. It should have the Virtual Output as the Output you want to check, and specify the Area Group you created in step 2 (in the screenshot below, the function is controlling a group called 'All Areas'). Set up a Virtual Input to control this Virtual Output. The Virtual Input will need an Area, and an Input Type – so create an Input Type (example name: 'Area Control Input Type'). In the General tab, set the Control Output to your Virtual Output. In the Options (1) tab, enable 'Generate Alarms' and 'Generate 24hr Alarms'. In the Options (2) tab, enable 'Toggle Control Output State On Alarm'. Create a Virtual Input (example name: 'Area Control VI'). As per Virtual Outputs, by convention assign Virtual Inputs to Input Expander 32. In the 'Areas and Input Types' tab, place the Virtual Input in the Automation Area and assign it the Input Type you created in step 5. Create a second Virtual Output (example name: 'Access Level VO'). Assign this to Output Expander 32. Create a Programmable Function that links the 'Access Level VO' output to the Virtual Input. This Programmable Function should be of type “Input Follows Output”. It should have the Virtual Input as the Input Follows Output, and the 'Access Level VO' as the output to check. Create an Access Level. In the General tab, set Time to Activate Output to 5 seconds, and enable 'Keypad Access Activates Output'. In the Outputs tab, add the Virtual Output created in step 7 (example name: 'Access Level VO'). In Expanders|Keypads, go to the Options(1) tab and select 'Activate Access Level Output'. Do this for every Keypad from which you want users to be able to Arm/Disarm the Area Group in this way. Create a User, give them a PIN, and assign them the Access Level you created in step 9. Make sure your Automation Area is Armed. Finally, start both of the Programmable Functions you created. To do this, right-click on the Programmable Function and select Start.

Issue Is an Elevator HLI required, or can this function be accommodated with Security Expert Hardware? Product Line Security Expert Environment Security Expert Elevator HLI Cause Requirement for low level Elevator Control using solely Security Expert Hardware. Resolution To do Low Level/Basic Elevator Control without an HLI requires physically breaking into the button circuits in the elevator car and inserting an output for each button. The output is connected to the Security Expert system so essentially the circuit going back to the elevator controller is only ever complete when the access control system is engaging the output which means we can gain control of the elevator. You also have the ability to do Destination Reporting with Low Level Control by inserting a set of inputs along with the set of outputs behind the elevator buttons, that way if several floors are unlocked by one user we can tell which floor they selected as the input from the floor button they pressed opens. The Security Expert Operators Manual mentions the use of a PX16 output board, this is a legacy board that we have not brought in to Security Expert. The hardware you would use for a new installation would be DIN Rail hardware. Typically this would include the SP-O8 output expander and if you were doing destination reporting and input expander such as the SP-IO84 as well depending on how many Inputs/Outputs you need. You also have a card reader in each car so reader expanders are also required. Currently we are not able to configure an elevator to require a PIN and this will only work with card only credential. The setup within Security Expert is relatively straight forward. You will; Create a set of floors, program in your elevator cars then assign the relevant floors to the cars Define the associated input/output to the floor as well as any schedules Create your access levels accordingly Elevator Module excerpt from the training which takes you through a bit of a walk-through of Low Level/Basic Elevator Control including hardware requirements and software programming.

Issue What Fingerprint readers does Security Expert support? Product Line Security Expert Environment Security Expert Fingerprint Reader Cause Require information on what Fingerprint Biometrics are supported with Security Expert. Resolution We only officially support Suprema Biometric readers (HLI p/n SX-BIO-SP) however our reader expanders/controllers should be able to be connected/work with any reader that outputs a standard 26-bit Wiegand output. If there is a fingerprint reader that does this it should be able to be connected to Security Expert like a standard card reader supplying the controller with Wiegand data that is assigned to a user's fingerprint. The enrolling of fingerprints etc would need to be handled by the third party system, we would essentially be treating it as a normal card reader and card. The integration with Suprema Biometric readers allows you to enroll the users fingerprints to the biometric device from within the Security Expert UI. For a list of Suprema devices that Security Expert supports refer to the Suprema Biometric Integration in Security Expert Application Note.

Issue Cannot bring Reader Expander online. Environment Security Expert Reader Expander SP-RDM2 Cause Module addressing has not been configured or is incorrect. Resolution Check the following:   1. Controller (SP_C) Module addressing is correct. When creating the controller for the first time you will need to register it as a Reader Expander to be able to use it's reader ports. Go to the Configuration tab  of the controller and set "Register as Reader Expander" to 1 and the Lock Outputs to the default "Controller PGM 3/4 outputs" setting.     2. Reader Expander Module address. A new module from the factory will default to an id of 254, this will need to be changed. If you only have the controller and one expander module then the SP-C will be id=1 so make the second expander id=2.     3. Health status. Check the Health status of your controller to see if anything shows up there.     4. Update. Update your modules to download changes, review the health status again.

Issue How to update a demo Security Expert License once it expires. Product Line Security Expert Environment Workstation Cause Not sure how to re-active the demo license after it has expired. Resolution To extend the demo license, contact your local country product support group. Product support can have the license expiration date extended and then it can be updated/download again.  Go to About -> License, go to License Update tab and click on Download License and then OK to update. From v4.2.243 you will now be able to perform manual license activation's that can be used for installations that do not have Internet access. For more information see Performing a manual license registration.

Issue Can licenses be transferred in Security Expert? Product Line Security Expert Environment Security Expert Cause Unsure if a single SSN can be authenticated on multiple PC's or if licenses can be transferred or moved. Resolution Each PC requires a separate SSN. These licenses can be transferred between PC's. As part of the licensing process, the hardware details of the computer are recorded against each SSN, so any hardware changes require re-licensing, this also means SSNs cannot be shared across computers, and if used on a virtual machine – it must be assigned a static MAC address. Licenses can be transferred between machines without issue, Product Support will add a registration onto the license and clear the hardware profile after receiving a request. The installer will then do a License Update from Security Expert.

Issue Security Expert client Status Window is not showing live point status for inputs, outputs, doors. Shows an error message “Status Unknown” instead. The client is still however able to receive access control events such as reader entry/exit. Product Line Security Expert Environment Security Expert Cause MSMQ (Microsoft Message Queueing) is not enabled. This is a requirement for MSMQ to be installed on the Security Expert Server, the Security Expert Client machines do not need this but the machine where the Security Expert Services are installed does need this feature installed to function properly. Resolution In Windows Features settings (Turn Windows features on or off) turn on the “Microsoft Message Queue (MSMQ) Server” and the “Microsoft Message Queue (MSMQ) Server Core” features.

Issue A Pelco IWP221-1ES IP camera is being used and configured as a direct camera in Security Expert but the image from the camera is not being displayed in the Security Expert. Product Line Security Expert Environment Security Expert Pelco IWP221-1ES IP camera Cause The wrong URL to the image feed was used. When we use the IP address of camera to display the camera image in a web browser, it requires the Pelco Media plug in or Quicktime but these cannot be used in Security Expert. Resolution Use a direct URL to the camera stream. For the Pelco IWP221-1ES IP camera, use "http://camera.ip.address/jpeg/pull".

Issue Troubleshoot Security Expert Controllers showing offline in the client. Product Line Security Expert Environment Security Expert Cause Require some common troubleshooting steps to help determine why controllers may be offline to the client. Resolution The main items to check are: Refer to the “Troubleshooting Security Expert Controller Connectivity - Application Note" on Exchange Restart the client software. Check that the Firewall is disabled. Check any Anti-Virus Firewalls/settings as well. Restart the Security Expert services under the PC's Services option in Control Panel. These need to be restarted when any changes are made. Confirm that the module versions are all the same. Go to About  > Version and check there. If the database has not been upgraded to the same version as the client software, then this can cause communications issues.     Also, note that if you have imported a database backup, then you will need to check/change some other settings as well to ensure everything is set up for your specific server and controller.   Under Global > Download Server confirm that your computer name is the name of the PC where the download server service is running. Under Global > Event Servers ensure that the computer name is the name of the PC where the event server service is running. Under Sites > Controllers confirm the Serial number, IP Address, Download Port, Download Server and Control and Status Request Port match what is set in the controller's configuration web page (browse to the controllers IP Address to view). On that same General tab go to Diagnostic Windows and open the download and event server windows. Review the information contained and if there are any errors shown. Right click the controller and select Get Health Status. Review the status messages displayed.

Issue There are a number of object tabs that support the functionality of exporting to a CSV file. Can this CSV file then be used as a template and imported into another site? Product Line Security Expert Environment Security Expert Cause Not sure how to import objects from CSV as a database creation tool. Resolution The export options are so you can export the required records to a file as part of site documentation, administration etc. There is no way to import anything other than users using a CSV file. A database backup that is already configured can be restored to a new system to be used as a site template. Another option for using the same configuration is the Copy Controller Feature. If you want to have multiple sites within a single Security Expert Server, take a bank for example where each branch is a separate site in the one server but configured pretty much the same, you could utilize the Copy Controller feature to copy all the programming from the template controller to a new one. Please note that although this feature currently exists within Security Expert it is currently being worked on by our engineers to improve its functionality.

Issue How to configure a panic door to avoid a forced alarm notification. Environment Security Expert Cause Need to stop a forced door condition from creating an alarm notification. Resolution Enable the feature "Forced Door Sends Door Open" on the Door Inputs tab.

Issue How do Automation and Scripts work in Security Expert? Environment Security Expert Cause Unsure how to use these features in Security Expert. Resolution 1. Automation The Automation|Automation menu is for C-Bus interface programming. Security Expert uses the C-Bus Ethernet Network Interface (CNI). You connect to the CNI in WX by creating a C-Bus Service through Programming|Services using the IP address and port of the CNI. The GX integration does allow for control signals to be sent both ways, C-Bus to GX and vice versa. This is set when you set up each individual automation function in GX under the options tab. The function maps the C-Bus status to an output so you can either control the output from within GX to send signals to the C-Bus Network, or have the automation function change the state of the output based on control signals from C-Bus. The help file in Security Expert has descriptions for all the fields in the menu, we do not have a guide unfortunately. Programmable functions are self-explanatory, some of their uses are covered in the Security Expert Training and the help file, Data values and Variables can be used with Programmable functions to directly monitor and display analogue values, for example from HVAC systems, and then trigger functions within Security Expert based on those values. Programmable functions can be setup to control logic within GX, Doors, Areas, Elevators or basically anything you like.     2. Scripts There are no Scripts - the value under Events|Actions|Configuration|Type|Run Script has no functionality at this stage.

Issue How to control an output with one or more inputs. Environment Security Expert Cause Unsure how to program one or more inputs to directly control an output. Resolution See this guide on Input Control Output.

Issue Under objects such as Doors and Inputs what is the "Commands" option used for? Product Line Security Expert Environment Security Expert Cause Unsure how to use the Commands option showing in some of the objects options. Resolution These cannot be adapted for general use by installers/integrators. These are mostly used for controller instructions that have been included in the firmware but have not been built into the UI yet, as well as internal testing. Leave these alone unless you have a specific need and the instructions from Product Support on how to configure the command.