Issue Poor communications, communications failure or packet being corrupted Product Line Andover Continuum,EcoStruxure Building Expert,EcoStruxure Building Operation,Satchwell MicroNet,Satchwell Sigma,TAC INET,TAC Vista Environment Communications networks, BACnet MSTP, LON FT10, Infinet, Modbus RTU, Ethernet EMC (Electromagnetic compatibility) VSD Variable Speed Drive, VFD Variable Frequency Drive, Inverter Drive Cause Electrical Interference from Inverter (variable speed drives or VSD) Radiated or Induced RFI (Radio Frequency Interference) Resolution A VSD has the potential to create a large amount of electrical noise, to avoid causing issues it is vital they are installed as the manufacturer's instructions.  (Other devices also have this potential) Our systems are often used to control VSDs on fan motors, so if poor communications is found during the commissioning process, then try stopping all the fans in the area then re-testing the communications. A recent example was seen where LON FT10 communication was working ok until some VSDs were started, at this point LON devices and Object went offline intermittently. When all the VSDs were stopped the communication become completely stable. It was then possible to find which VSD was causing the problem and correct the VSD installation. In this case a LON analyzer would also have helped diagnose the issue.

Issue Need to capture steps taken to reproduce a problem or a solution Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, OTHER, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Windows 7 Windows 10 Windows Server 2008, 2012, 2016 Cause A series of screen captures will help to demonstrate the steps needed to reproduce a problem or a solution. You can use this tool to capture the steps you take as a problem occurs and send the output to someone so they can see a screenshot of each step. Resolution In Windows click on the Start menu button  Type "PSR" Windows 7 Windows 10, 2012, 2016 Open the Problem Steps Recorder Windows 7 Windows 10. 2012, 2016 Click Start Perform the desired tasks Click Stop Choose a location to save the file output The .zip file will contain a .mht file which can be opened in a web browser The screenshots will appear in order  This will be followed by a detailed output of keystrokes and mouse movements. For additional information please refer to Microsoft webpage on this topic: Record steps to reproduce a problem 

Issue Unable to access the SE8xxx or SER8xxx Room Controller configuration parameters menu - displays an error code. Product Line EcoStruxure Building Expert, Field Devices  Environment SE8xxx and SER8xxx Room controller SE8000 and SER8000 Series Ex. Viconics branding VT8000 Series Cause The PswrdSet parameter sets a protective access password to prevent unauthorized access to the configuration menu parameters. An error code is displayed whenever the password lockout is active and an incorrect password is used. Resolution Contact your region's Customer Care Center for a temporary password. The error code which is unique to that controller will be required by the Customer Care Center to calculate the temporary password. Note for PSS; Check Internal article. 

Issue The Device ID and name in a BACnet SE7000 room controller is factory set to the model number plus the MAC address. By default the MAC is set to 254 in the room controller, meaning the device does not communicate since valid MAC addresses need to be in the range 0-127. In cases where multiple BACnet networks containing SE7000 BACnet room controllers are connected to the same BACnet internetwork there could be duplicate ID's when using this schema. In these instances a T7600 Device Configurator Tool can be used to change these fields. Environment SE7000 BACnet room controller Cause The Device ID and name in a BACnet SE7000 room controller is factory set to the model number plus the MAC address. By default the MAC is set to 254 in the room controller, meaning the device does not communicate since valid MAC addresses need to be in the range 0-127. For example when a VT7200F5000B room controller with a MAC address of 41 is connected to a network, its default Device Name will be VT7200F5x00B-41 and its default Device ID will be 72041. The device ID and name will change as soon as the MAC address is changed at the controller. The MAC address is set in the Installer configuration parameter menu using the Com Addr parameter. These fields can also be set by any BACnet management tool that can access these properties. Resolution The goal of this document is to give simple instructions on how to change the Device Instance of the VT7000 series thermostats using the T7600 Device Configurator tool and the recommended connections and wiring. 1. Converter (can be other models): Model 485OT9Lor USOTL4 from B&B Electronics. A USB-to-RS485 converter, like one used for MSTP captures, will work as well.  2. Recommended wiring for the configuration of Device Instances: The SE7000 room controllers have to be connected only to the converter (which has to be powered up) and disconnected from the network controller. The EOL resistors should remain at both ends of the trunk. 3. Setting up the software The software is supplied as a simple installer file download the software from here and run the installer. Prior to running the program for the first time setup steps 4 and 5 must to be accomplished. 4. Setting Windows Compatibility mode The T7600 Device Configurator Tool is legacy tool and therefore is only supported in a Windows 9X operating system, It has been tested and found to work in later versions of Windows by setting the compatibility mode to Windows 95 Locate the executable file T7600_MSTP_Config.exe in the C:\Program Files\Fastek\T7600 Config\ folder. Right click the file and select properties Go to the compatibility tab and change select Run this program in compatibility mode for: "Windows 95" from the drop down menu then click OK 5. Set the PC communications port Open the BACDOCM.ini located in the C:\Windows folder and enter communications port number in the line highlighted below and save the file. If a valid com port is not entered here the program will generate errors when launched and will not operate. Instructions on how to use the converter (file T7x00 MSTP Config.exe): 1. Open the configuration Tool 2. Double click on the BACDOOR icon in the icon tray on the bottom right of the PC. 3. On the window BACDOOR OEM MSTP Client status, click configure and in the configuration window set the Device instance to any number that does not conflict with any other device instance on the network.: 4. Close the BACDOOR configuration window and in the T7000 Device Configurator, click refresh device list. 6. All the devices on the trunk should appear and you can start changing the device instances one after the other. To do that: a. A- Select the first device.     B- Click Connect to device. The connection process can be long, wait for all the objects to be discovered.     C- change the instance ID using the keyboard.     D- click Apply changes. b. Select the next device and do the same. c. Repeat this action for all the discovered devices. 7. After making all the recommended changes, remove the RS-485 to 232 converter and reconnect the network.

Issue The Viconics VT7600 (or SE7600 - Schneider-Electric brand) LON thermostat displays a network variable input (nviSetpoint) with both the Niagara R2 and Niagara G3 stations. It is not available on the thermostat's local display. Product Line EcoStruxure Building Expert, TAC IA Series Environment Viconics VT7600 SE7600 Niagara R2 Niagara G3 Cause Add nviSetpoint to a Niagara-based graphic, but it cannot be cross-checked on the local display.  This may add confusion to the end users. Resolution nviSetpoint is, by design, a network variable without local display access.  It is used to calculate the occupied heating and occupied cooling setpoints (in conjunction with the deadband).  The occupied heating and occupied cooling setpoint have local display access. Below is an excerpt from the Viconics LonWorks Integration Manual (page 😎 describing the function of nviSetpoint and how it works with deadband to create occupied heating and cooling setpoints: Parameter Variable Name Function Occupied Cool & Heat Setpoints network Input SNVT_temp_p nviSetpoint This input network variable is used to allow the occupied temperature setpoints only to be changed via the network from a single analog value. (Note: the Unoccupied setpoints are not changed.) The corresponding heating and cooling values are derived from the minimum deadband configuration value Default Null Value: 621.81°F (327.67°C or 0x7FFF) Ex. If the minimum deadband configuration value = 2°F and nviSetpoint = 70°F The resulting Occupied heating setpoint will equal 69°F which is derived from 70°F minus one half the minimum deadband configuration value of 2°F The resulting Occupied cooling setpoint will equal 71°F which is derived from 70°F plus one half the minimum deadband configuration value of 2°F

Issue Cannot see a SE7300 Room Controller when connected to a BACnet MS/TP network. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices Environment SE7000 Series SE7000, SE7200, SE7300, SE7600, SE76x7 Ex Viconics branding VT7000 Series Viconics room stats with BACnet communications Cause Units are shipped from the factory with the BACnet network disabled. Resolution Power up the unit. Press the middle button down for 8 Seconds (It is either the Override or °C/°F Button depending on model). Enter the password if it has been set, or leave as the default 0 for no password (as shipped from the factory). Use the down key to find the "Comm Addr" value. By default this is set to 254 BACnet communications disabled. Adjust this to the desired value within the valid range of 1 to 127, but also ensure it is in the range of your BACnet Max Master setting on the connected system. Once set, power off/ on the unit to change the address to the new value. The unit should now be visible on the BACnet MS/TP network.    Note: The SE7xxx Room controllers will auto baud to match your MS/TP network, there is no baud rate setting to adjust. Also any password set on the SE7xxx controller must be temporarily disabled to allow the middle button to operate correctly. For further information on installing the Room Controllers please see SE7000 Series Installation Instructions.

Issue Unable to configure the schedule in SE8000 series thermostat. Product Line EcoStruxure Building Expert, Field Devices Environment SE8000 Cause The system is not following building occupancy and operation as needed Resolution Tap and hold the top middle of the screen and tap on lower right arrow of page 1/2 setup. There are seven different schedule setting screens, one for each day of the week. Each day can have different scheduled events. Options The options settings allow the Room Controller to function in Occupied or Unoccupied. Occupancy Command Local occupancy: occupancy is determined by local PIR or schedule, as configured under Occ. Source from the configuration menu. Schedule Type 7 days: Independent scheduling for each day 5+1+1 days: Weekdays scheduling and Independent Weekend scheduling for Saturday and Sunday 5+2 days: Weekdays scheduling and Weekend scheduling

Issue Where to find information for Schneider Electric's SmartStruxure Lite and ExoStruxure Building Expert offer Product Line EcoStruxure Building Expert Environment MPM SE8000 range Cause Information required for the SmartStruxure Lite and ExoStruxure Building Expert offer Resolution SmartStruxure Lite and EcoStruxure Building Expert information. There are several sources of information: Schneider Electric's Building Expert Product Selector website. Schneider Electric's Exchange (filter by SmartStruxure Lite) is a source for the SmartStruxure Lite and Building Expert product. Specification sheets Firmware Product Announcements Guides Videos For support contact your region's Customer Care Center

Issue The MPM controller does not adjust the clock automatically when Daylight Saving Time (DST) period occurs. Product Line EcoStruxure Building Expert Environment SmartStruxureLite Multi-Purpose Manage Cause DST settings in the MPM are configured for North America. Canada and United States: Daylight saving time begins on the second Sunday of March and ends on the first Sunday of November Europe: Daylight saving time begins on the last Sunday of March and ends on the last Sunday of October Resolution In Firmware 2.15, DST properties can be configured in the Controller Configuration Object (CFG1) and/or configuration page. DST start and end configuration on month, week, weekday, hour and offset can be set. If using a firmware version older than 2.15, a script can be used to correct the issue. The script can be found here: Daylight_Saving_Time_DSC.lua

Issue ISO 9001 certificate for Schneider Electric Buildings Product Line EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices,Other, TAC INET, TAC Vista Environment Management Certification Certificate for the Design and Manufacture of Building Management System Controllers, Devices and Electronic Systems Cause ISO9001 certificates are sometimes requested for different projects. Resolution Download the ISO 9001:2015 certificate here.

Issue An application package (VAV reheat VA2) downloaded from the Can2Go site is restored to an MPM. It is then not possible to log on to the MPM using the default administrator password. Product Line EcoStruxure Building Expert Environment MPM Can2Go package Administrator user Cause The default administrator password in the Can2Go application database is not the same as the default SmartStruxure Lite password. Resolution Use the following default credentials for Can2Go applications: User Name: Admin Password: can2go

Issue SEC-TE (TE2) smart terminal controller / SED-0 (DA2) smart wireless actuator will not come online in an MPM controller. Product Line EcoStruxure Building Expert, Field Devices Environment SmartStruxure Lite Multi-Purpose Manager Smart Controllers Cause The Zigbee network configuration parameters in the MPM have been entered incorrectly. Resolution The application version of the SEC-TE/SED-0 must be determined before proceeding forward. Sticker on device should read V13 or V14. To check/modify the current settings, navigate to the "ZigBee Configuration" object (ZBC) under the MPM. For Application Version 13: Stack profile should be set to "Custom" and Security profile should be set to "None." For Application Version 14: Stack profile should be set to "ZigBee Pro" and Security profile should be set to "Home Automation."

Issue How can objects of a SmartStruxure™ Lite network be made available as BACnet points to third party BACnet building management system (BMS)? Product Line EcoStruxure Building Operation Environment SmartStruxure Lite BACnet Cause The BACnet protocol is always active, as long as the network cable is connected. However, two different BACnet options can be selected: IP or Ethernet. The default option is Ethernet and this will need to be changed if BACnet over IP is required. Resolution The BACnet protocol is always active, as long as the network cable is connected. However, two different BACnet options can be selected: IP or Ethernet. The default option is Ethernet. To verify or to change which BACnet protocol is currently in use, select the SmartStruxure Lite Manager that you want to configure from the left-side Network panel. Then choose the BACnet configuration list item. Define the Network Number (if the protocol selected is BACnet IP). Note: The Network number must be defined only on the monitor Manager. It shall be different then the Parent Network where the monitor is connected. A BACnet Device is uniquely located by a network number and a MAC address. Creating two or more B/IP networks, each with a unique network number, can be useful for limiting the propagation of local broadcast messages and for providing security by confining traffic to a particular geographic or logical area. Select the desired protocol type from the drop-down list between BACnet IP and BACnet Ethernet. Then choose an optional port number (if the protocol selected is BACnet IP). Default is 47808. Select the BACnet Priority of the BACnet write action of the SmartStruxure™ Lite's network monitor. Default is 10. Note: SmartStruxure™ Lite does not support BACnet Write Priority, per se. However, in Firmware version 2.4.x and newer, it is possible to assign the write priority for all SmartStruxure™ Lite BACnet points. Default value is 10, except if you upgrade a Manager using a version 2.3.x or older, BACnet priority will be 8, but can be changed. Click the Save button to apply the configuration changes. Click hit the Save All button to make the modifications permanent and reboot the Manager for the new options to enter into effect. Change the BACnet instance number of the Manager if required. IMPORTANT Each Manager must have a unique BACnet device instance number. A Manager device instance number can be changed by selecting the top-left icon inside the left-side Network panel.

Issue Controllers may leave their network and join another if a nearby network has an identical "Extended network ID", "Channel" or "PAN ID" Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager SE8xxx Room controller SE8000 Series SER8300, SE8300, SE8350 Ex. Viconics branding VT8000 Series Cause Conflict in zigbee networks (Same "Channel", same "PAN ID" or Same "Extended Network ID") Resolution Before deployment, and in order to ensure having a reliable ZigBee network, one has to be aware of the best practices and the limitations of RF signals. Here are some key points to be considered Network Conflicts: Always change your Extended Network ID from the factory default. The best thing is to use a naming convention that makes sense. One suggestion would be to use "SSLLITxx," where "xx" is replaced by the floor the network is on. For example, floor 5 would be "SSLLIT05." If you have multiple networks on the same floor, adding a letter code helps denote them. For example, if there were 2 networks on floor 5, "SSLLI05A" and "SSLLI05B" can be used. Note: In Firmware 2.20.1, the ZigBee Extended Network ID parameter is set by default to a unique string based on the serial number of the MPM. This will eliminate the possibility of having duplicate Extended ID's in a new deployment. For existing installations, the Extended Network ID will remain unchanged if upgrading from a previous version.   Alternating Channels: Alternating channels between network will minimize interference ensure stability. For example, for a 5-story building, alternate between channels 20, 25, 20, 25, 20. Tx Power Upgrade: The default value for "Tx Power" is 5dBm which was designed in order to meet various regulations in certain countries (Europe). However, the "Tx Power" can be increased to 18dBm in other regions of the world (North America) to boost the transmission power of the MPM.   Interference: There are different types of interference when a wireless signal travels through a given space: Physical objects: The number of walls the wireless signal can pass through is determined by the density of the materials used in a building's construction. Concrete and steel walls are difficult for a signal to pass through. These structures will weaken or at times completely prevent wireless signals. Also, the presence of individuals or water will diminish the signal due to the water's ability to absorb the signal. 2.4Ghz Frequency Interference: Cordless Phone - operates on the same frequency as the ZigBee and can cause a significant decrease in performance. Microwave Oven - operates by emitting a very high power signal in the 2.4GHz band. Often emits a very "dirty" signal across the entire 2.4GHz band. Wireless Routers - Wireless Wi-Fi Networks that share the same channel will have a negative effect on ZigBee network performance. Distance: To ensure reliable communications, a suitable distance between two devices has to be calculated before installation. The distance depends on three factors; transmitter power, sensitivity of the receiver and the propagation path loss. The latter is dependent on the number of walls/physical objects obstructing the signal. Locations: The physical location where a router or coordinator is placed also has an impact on the signal. Place the devices in higher ground to reduce the impact of physical objects. Route Redundancy: It is critical that the signal has multiple routes to hop from one device to the other, from one edge of the network to the opposite edge. (See example in images below)

Issue Using AOL as email provider the following error messages comes every two days: 2014-06-12 15:11:06 E-mail was NOT sent: 521 5.2.1 MUST COMPLETE IMAGE PUZZLE BEFORE SENDING. PLEASE GOTO http://challenge.aol.com/spam.html Product Line EcoStruxure Building Expert Environment SmartStruxure Lite MPM AOL Cause This is AOL trying to stop people using its email service to generate spam, you are now required to periodically enter a series of numbers or letters from a web page in addition to normal username and password authentication. Resolution See AOL help to understand the issue further. This post on the internet also notes the issue and unfortunately this is something that AOL has added and is not under our control.

Issue Unable to gain access to Building Expert Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi Purpose Manager MPM-GW MPM-UN MPM-VA Cause The admin password has been changed and the user has lost the password Resolution For MPM with firmware 2.14 and earlier: Send the MPM 'default.db' file to Product Support.  From a web browser, you can save the default.db file to the local drive by typing the address http://[ip_address]/root/default.db (replace [ip_address] with the actual IP address of the MPM, or 10.50.80.2 if bootloader is used) For MPM with firmware 2.15 and later: Send the MPM Node ID or MAC Address to Product Support. Refer to the document StruxureWare Building Expert Password Recovery for the procedure to obtain the MPM Node ID or MAC Address.

Issue SE7000 Series RS-485 transceiver unit load Product Line EcoStruxure Building Expert, EcoStruxure Building Operation Environment SE7000 series room controllers Cause The room controller RS-485 transceiver unit load is not included in the data sheets. This information is needed to determine the number of BACnet MS/TP devices per RS-485 segment. Resolution Refer to Application Note AN05-RS485-VT7000 and Quick Guide RS485-VT7000. The links to these documents can be found in MS/TP and Modbus RS485 Communications on StruxureWare Automation Server

Issue In firmware 2.19.1, the MPM Modbus Generic Driver feature has been introduced with little to no explanation on how to use it Product Line EcoStruxure Building Expert Environment Multi Purpose Manager (MPM) Cause Sample CSV file not available on MPM Resolution In order to establish communication with a modbus device, a CSV (comma separated values) file of a certain format must be uploaded to the GMC1 object. Once uploaded the file will be visible in the drop-down list.   Requirements and Limitations Only holding registers are supported at this time (Modbus function codes 3 and 16) The CSV file mast be renamed Modbus_[label].csv where label is the name of the device or a label to help identification (e.g. Modbus_SE8000.csv) Write only registers are not supported It is not possible to use a more than 32 bits variable in write mode It is not possible to leave a blank column in CSV register configuration file except the last column It is not possible to create a continuous register table using different variable types   The CSV file must have the following format: modbus_addr,register_type,label,access,factor,unit Download example here (The text file can be viewed in a text editor but its extension must renamed to csv before uploading it to the MPM) modbus_addr: modbus register address (Decimal number between 1 and 65535) register_type: "uint" (UI16) "int" (SI16) "float" (F32) "ulong" (UI32) "int64" (SI64) "uint64" (UI64) label: name for this register, this will also be used to populate the associated object in the MPM Alphanumeric value between 1 and 32 characters. No special characters (comma, simple quotes, double quotes,%,&,@,#, etc.) access: read or read_write. read will only poll register based on driver availability (30 seconds typical) read_write will monitor for a change of value of the associated point, which will then generate a write event to the device with this new value factor: multiplier / gain Float number, typical between 0.001 and 65535. Typical use are factors of 10: (1,10,100, etc) This factor is multiplied when reading and is divided when writing.     unit: BACnet unit, used for the object units in the MPM. Number from the following list: 169 ampere square meters 3 Amperes 167 amperes per meter 168 amperes per square meter 55 bars 20 BTUs 50 btus per hour 117 btus per pound 24 btus per pound dry air 179 candelas 180 candelas per square meter 118 centimeters 60 centimeters of mercury 57 centimeters of water 79 cubic feet 84 cubic feet per minute 142 cubic feet per second 80 cubic meters 135 cubic meters per hour 165 cubic meters per minute 85 cubic meters per second 105 currency1 114 currency10 106 currency2 107 currency3 108 currency4 109 currency5 110 currency6 111 currency7 112 currency8 113 currency9 25 cycles per hour 26 cycles per minute 70 days 65 degree days celsius 66 degree days fahrenheit 90 degrees angular 62 degrees celsius 91 degrees celsius per hour 92 degrees celsius per minute 64 degrees fahrenheit 93 degrees fahrenheit per hour 94 degrees fahrenheit per minute 63 degrees kelvin 181 degrees kelvin per hour 182 degrees kelvin per minute 14 Degrees Phase 120 delta degrees fahrenheit 121 delta degrees kelvin 170 farads 33 feet 77 feet per minute 76 feet per second 38 foot candles 28 grams of water per kilogram dry air 155 grams per minute 154 grams per second 133 hectopascals 171 henrys 27 hertz 51 horsepower 71 hours 158 hundredths seconds 81 imperial gallons 86 imperial gallons per minute 32 inches 61 inches of mercury 58 inches of water 183 joule seconds 16 Joules 127 joules per degree kelvin 128 joules per kilogram degree kelvin 23 Joules/Kilogram Dry Air 147 kilo btus 157 kilo btus per hour 39 kilograms 186 kilograms per cubic meter 44 kilograms per hour 43 kilograms per minute 42 kilograms per second 129 kilohertz 122 kiloohms 17 Kilojoules 151 kilojoules per degree kelvin 125 kilojoules per kilogram 149 kilojoules per kilogram dry air 75 kilometers per hour 54 kilopascals 9 Kilovolt Amperes 12 Kilovolt Amperes Reactive 19 Kilowatt Hours 48 kilowatts 6 KVs 138 kw hours per square foot 137 kw hours per square meter 82 liters 136 liters per hour 88 liters per minute 87 liters per second 36 lumens 37 luxes 148 mega btus 130 megahertz 126 megajoules 152 megajoules per degree kelvin 150 megajoules per kilogram dry air 140 megajoules per square foot 139 megajoules per square meter 10 Megavolt Amperes 13 Megavolt Amperes Reactive 146 megawatt hours 49 megawatts 123 megohms 31 meters 164 meters per hour 163 meters per minute 74 meters per second 166 meters per second per second 78 miles per hour 2 Milliamperes 134 millibars 30 millimeters 59 millimeters of mercury 162 millimeters per minute 161 millimeters per second 145 milliohms 159 milliseconds 124 millivolts 132 milliwatts 72 minutes 68 months 7 MVs 153 newton 160 newton meters 187 newton seconds 188 newtons per meter 95 no units 172 ohm meters 4 Ohms 97 parts per billion 96 parts per million 53 pascals 131 per hour 100 per minute 101 per second 98 percent 143 percent obscuration per foot 144 percent obscuration per meter 99 percent per second 29 percent relative humidity 56 pounds force per square inch 40 pounds mass 46 pounds mass per hour 45 pounds mass per minute 119 pounds mass per second 15 Power Factor 102 psi per degree fahrenheit 103 radians 184 radians per second 104 revolutions per minute 73 seconds 173 siemens 174 siemens per meter 116 square centimeters 1 Square Feet 115 square inches 0 Square Meters 185 square meters per newton 175 teslas 21 Therms 22 Ton Hours 41 tons 156 tons per hour 52 tons refrigeration 83 us gallons 89 us gallons per minute 8 Volt Amperes 11 Volt Amperes Reactive 5 Volts 176 volts per degree kelvin 177 volts per meter 18 Watt Hours 47 watts 189 watts per meter per degree kelvin 34 watts per square foot 35 watts per square meter 141 watts per square meter degree kelvin 178 webers 69 weeks 67 years

Issue Where can we find the LON xif files for SE72xx, SE73xx, SE76xx controllers? Environment SE7200 / SE7300 / SE76000 Cause xif files are needed for LON applications. Resolution All LON related files for these controllers are available for download on The Exchange Download Center:   XIF files and plug-ins Resource files (DRF kit)

Issue I/NET - Locating partners. SSL - How are SmartStruxure Lite products purchased in the UK? Product Line EcoStruxure Building Expert, TAC INET Environment Partner I/NET SmartStruxure Lite Purchase SSL Cause I/NET - Require engineer to visit for maintenance, servicing, installation or advise. SSL - There is confusion how SmartStruxure Lite products can be purchased. Resolution I/NET Click here to be linked to the available UK I/NET partner list. SmartStruxure Lite The SSL equipment requires training to install and programme correctly, therefore these products are installed, programmed and commissioned by trained Schneider Electric Partners. These products can only be purchased through the Partner network. To locate a Partner, use the following link, select SmartSruxure Lite and browse to the correct location on the map: Schneider Electric Partners