Issue What is included when the PIR option is ordered? Environment SE7300 series controllers Cause The SE7300 series controllers can be ordered both with and without the PIR option Resolution If the PIR sensor functionality is ordered as included from factory, code 55 (example: SE7600A5545E) should be used. If PIR functionality is not required, code 50 (example: SE7600A5045E) should be used. PIR functionality can be retrofit at any time. For details and part numbers, please see related documentation.

Issue SE7300 and SE8000 room controller fan speeds do not turn off when fan mode is set to auto. When cooling and / or heating is no longer needed, the fan speed remains at low speed. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Other, Satchwell MicroNet, TAC IA Series, TAC Vista Environment SE7000 series room controller Cause It is required that the fan be turned off when no demand for cooling or heating is needed. Resolution SE7300 controllers Enter the configuration mode of the room controller. Refer to page 19 of the SE7300 Series Installation Guide for the procedure to enter the configuration mode. In configuration mode, there is a parameter 'AutoFan'. The default mode for this parameter is 'AS'. In order for the fan to stop when there is no demand, the mode should be set to 'AS AD'. AS (Default) = Auto Speed during occupied periods. Fan is always on during occupied periods. Low, medium and high speeds operate on temperature offset from set point. AS AD = Auto Speed / Auto Demand during occupied periods. - Medium and high speeds operate on temperature offset from set point. Low speed operates on demand and will shut down when no demand is present. SE8000 controllers On the room controller, select the fan mode parameter from the home screen. The fan mode must be set to Smart in order for the fan output to function as expected. In Smart mode the fan will turn off when there is no demand for cooling or heating. For SmartStruxure applications of the SE8000 controller This issue can also be seen when binding to the "Value field of the Occupancy Command of the SE8000 controller. Make sure to bind to a priority, not to Value otherwise the fan command will not turn off.

Issue What type of Viconics sensor is a SE7600H5045E?  It maps to another model number of VT7600H1018E (which is on the label affixed to the packaging). Environment Viconics controllers Cause Documentation not readily available Resolution Below is a 'Product Matrix Selector' for the SE7600 Series Staging and Heat Pump Controllers.  It was obtained from the installation guide.

Issue How do the controller settings affect the Occupation Sequence in respect of temperature control. Environment Stand alone. Part of a system. Cause Customer is uncertain of how this process works, the rooms are cold. Resolution There are a number of settings that will affect this sequence, the screen shot below shows the sequence and the settings used.  

Issue Without knowing the Device ID / Device Instance these devices cannot add to the MSTP network in the AS or ES. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices Environment Automation Server Enterprise Server BACnet SE7000 Cause Only the MAC ID / Com Address is shown in the display but not the Device ID / Device Instance. Resolution SE7200x Models Default Device ID is set to: 72000 + MAC Where MAC is the current MAC address of the device. The device ID will also be upgraded as soon as there is a change to the device’s MAC. For example, when a SE7200F5045B controller with a MAC address of 41 is connected to a network, its default Device Name will be SE7200F5x45B-41 and its default Device ID will be 72041. SE73xxx Models Default Device ID is set to: 73000 + MAC Where MAC is the current MAC address of the device. The device ID will also be upgraded as soon as there is a change to the device’s MAC. For example, when a SE7300C5045B controller with a MAC address of 63 is connected to a network, its default Device Name will be SE7300C5x45B-63 and its default Device ID will be 73063. Click here for the Integration Manual. Please refer to the SE7300 series BACnet controller does not come online in StruxureWare Building Operation if SE7300 controller does not come online.

Issue Where are the reports of fixed issues/bugs for the various product lines located? Product Line TAC Vista, TAC INET, Andover Continuum, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, EcoStruxure Building Operation, EcoStruxure Building Expert, Access Expert, Security Expert Environment Technical Product Announcements Cause TPAs contain information of changes made per version of the different product lines. A TPA may report enhancements and/or broken functionality. Resolution Navigate to Exchange Extranet to view all TAC Vista documents tagged as TPA. The documents will be listed in reverse chronological order. Log in to view these documents. See Register for The Exchange Download Center for more information on registration.

Issue Is it possible to configure the On/Off output as a PWM output? Environment Viconics SE7200 SE7200C5545W Cause In some applications its desirable that the output is configured as PWM. Resolution The main On-Off outputs cannot be set as PWM, they go up to 8 CPH. However, the BO5 output can be On/Off (4 CPH) or PWM (10sec. cycles).

Issue Which models of the SE7300 series room controllers can be used with the SC3000 series relay packs? Product Line EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices Environment SE7300 series Room Controllers Cause The SC3000 series relay packs allows existing line voltage wiring between the fan coil unit and temperature controller to be re-used. Only certain models of the SE7000 series room controllers can be used with the relay packs.  Resolution The SER7300 is used with the SC3000 . Refer to F-27797  SER7300 and SC3000 Series datasheet. Refer to the F-27777  SC3000 Series datasheet to select the appropriate relay pack for your application.  SE7000 series Room Controllers documentation can be found on The Exchange Download Center.   

Issue SE7300 series BACnet controller does not come online in StruxureWare Building Operation if the communications address is greater then 127. Product Line EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices Environment StruxureWare Building Operation BACnet Cause The communications Address of SE7300 series BACnet controller can be set between 0 to 254. In StruxureWare Building Operation the highest address can be set only up to 127. Resolution Set the communication address less than or equal to 127 for SE7300 series BACnet controllers. Please refer to the Default Device ID / Device Instance of SE7000 series BACnet controllers to know the default Device ID / Device Instance of SE7000 series BACnet controllers.

Issue How to extract the status of DI 01 from a Viconics thermostat for plotting on a web graphic in Niagara. Environment Niagara R2 Cause Integration requirement Resolution In the Se76PIR shadow object, use nvoSccStatus, bit 18 (see illustration below).   Link to a DynamicDemux object (located in the lonworks jar file, conversion folder) to gain access to bit 18.  Now it can be used in the Niagara station for graphics or logic programming.

Issue I read the documentation to set the CLOCK and is very easy to do, but if you try it doesn't work. The controller always displays the Alarm "SetClock" and the time at the default value " Monday" 12:00 AM Environment SE7000 controller with scheduling capability Cause The Real Time Clock in the SE7000 uses the 50/60hz AC frequency to operate, if the unit is powered from a DC power source the Real Time Clock will not function and the clock time will always display Monday 12:00. Resolution Power the controller from an AC power source if the RTC is required

Issue When the EWS interface is created, the Status show "online". However, after clicking on the Hardware > EcoStruxure Web Service > SSLite, the Status will go offline. Product Line EcoStruxure Building Expert, EcoStruxure Building Operation Environment StruxureWare Building Operation 1.3 and above SmartStruxure Lite 2.7 and above EcoStruxure Web Services Cause Make sure the SOAP Endpoint field says "ews" and not "EWS". Lua program is a case sensitive program. Resolution Change the SOAP Endpoint field to "ews". For firmware version support in EWS, see Firmware versions to support EcoStruxure Web Services (EWS) in SmartStruxure Lite MPM Controllers.

Issue What is the firmware version that supports EcoStruxure Web Services in SmartStruxure Lite MPM Controllers? Product Line EcoStruxure Building Expert, EcoStruxure Building Operation Environment SmartStruxure 1.3 and above SmartStruxure Lite 2.7 and above EcoStruxure Web Services Cause SmartStruxure Lite controllers have two variants of firmware depending on the sales channel: Schneider Electric Can2go Resolution EcoStruxure Web Services are only available in Schneider Electric firmware versions and full EWS support is planned for firmware version 2.7.0 SmartStruxure Lite shows offline in StruxureWare Building Operation

Issue What is the default BACnet Priority of the SmartStruxure Lite . Environment SmartStruxure Lite Cause Different BACnet devices write in different priority. Resolution The default priority is 10 in firmware version 2.4.x and newer. The default priority is 08 in firmware version 2.3.x and older.

Issue Checking if a port is open Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Telnet Command Cause Possible blocked ports Resolution You can check if a port is open in your network by issuing the telnet command. If it is open, you will see a blank screen after issuing the command: telnet [domainname or ip] [port] where [domainname or ip] is the domain name or IP address of the server to which you are trying to connect [port] is the port number where the server is listening If the port is open, you will see a blank screen. This will mean that connection is successful. For example Telnet 192.168.0.20 9001 ( this port i know is closed the result was this)   telnet 192.168.0.20 9003 ( This port i know is open the result was)       For how to enable Telnet in Windows 7 please see Enable Telnet Client on a Windows 7 PC

Issue Maximum Limits for StruxureWare Lite Design (Scalability, Capacity) Environment StruxureWare Site  Cause What are the maximum number of ... Communication between managers and end devices   Resolution Guidelines: number of end devices per node Wired ● 6 wired inputs (Ohms / Volts, Analog or Digital) ● 6 wired outputs (4 analog 0-12VDC, 2 digital) The analog output ports has a maximum nominal load of 50mA each. ● Need more? Modbus I/O extenders, SEC-TE, etc. Wireless devices ● In theory: almost unlimited (no physical constraints) ● In practice: limited by range and strength of wireless signal     ● EnOcean: Rule of thumb is within room (up to 75ft in building – line of sight)     ● ZigBee: Rule of thumb is within room (up to 150ft in building – line of sight)     Limited by application     ● Frequency of transmission     ● Efficient handling of data queues Guidelines: number of end devices per node BACnet - with the current basic client capabilities, the maximum number of devices supported on a single BACnet network is 1000. Modbus      Limitations for ModBus connectivity per MPM is 31 devices but depends on polling rate and amount of points:         ● Using pre-defined objects, polling rate is 30s / device         ● Using Lua script, polling rate variable ZigBee or EnOcean for the end devices? ZigBee ● Longer range ● Reliability built-in the protocol (ack, retries, …) ● Requires a battery ● Multiple channels available (possible to isolate networks / groups) EnOcean ● Self-powered (no battery) ● Easy to deploy ● Lower range ● Reliability must be ensured at the application level ● No retries ● ZigBee coordinator is a device that sets up the network, is aware of all the nodes within its network. Every ZigBee network must contain a network coordinator. ● ZigBee router can act as an intermediate router, passing on data from other devices. ● ZigBee end-device is part of the network, but doesn’t re-route information to neighbors. How many devices can I use? ZigBee ● A ZigBee network should not have more than 75 ZigBee devices in total (coordinator, router and end devices); ● A ZigBee network should not have more than 24 ZigBee routers (+1 coordinator) ● A ZigBee node (coordinator or router) should not control more than 10 peripheral end devices. EnOcean ● Using pre-built objects: ● 4 Thermostats ● 20 Switches ● 20 Relays ● The maximum number of devices added to each MPM is 49 ● The maximum number of EnOcean devices added to each MPM is 49 ● The maximum number of EnOcean devices with the same EEP added to each MPM is 49 .This only applies to firmware 2.13.1 and later, the limit for previous firmware is 20. An Exception is the following limits for devices/widgets per MPM: 20 EnOcean Switches 20 EnOcean Relays 4 EnOcean Thermostats The AV and BV variables The MPM-UN controller comes with 100 AV's and 100 BV's. MPM has capacity for up to 700 AV's and 700 BV's. After the initial 100 are consumed, add Value Banks of 100 for each AV and BV. Value Banks will be added as sub-devices under the main MPM.  Maximum data Points: MPMs can have up to 750 data points per monitor. What is the maximum size for background graphics? The maximum size of a background picture (in dashboard or section map) is 2Mbyte with a maximum resolution of 1920 x 1080 (Width x Height). For analog inputs with a signal range in Ohms has no reading limit. You just need to configure the table in the AIC object assigned to referred input.

Issue LNS Plug-in for Viconics Thermostats Environment LNS NL220 Lonmaker Cause It is necessary to configure the Viconics VT7000 series controllers with an LNS Plug-in Resolution Download the latest Viconics Plug-in Here. Additional Information on the Viconics product offering can be found at http://www.viconics.com/.

Issue Cannot find manual service pin location Environment Schneider Electric SE76xx, SE73xx and SE72xx Viconics VT76xx, VT73xx, VT72xx Ready7 Commissioning Neuron ID Lonworks ID Service Pin message Cause The Service PIN is used to identify the device at commissioning. There is not a visible service pin button located on the Viconics device. Resolution A Service Pin will transmit the program ID and the Neuron ID (LonWorks Unique ID) contained in the device to the commissioning or service tool. The Status LED will blink when the device accepts the Service PIN command. VT7600 device - Press simultaneously the “Yes” button and the “No” button located on the keypad interface VT7300 and 7200 device - Pressing simultaneously the “Up” button and the “Down” button located on the keypad interface.       Additional Information on Viconics VT7600 series can me found in this Viconics Lon Integration Manual. Additional Information on Viconics VT7300 and VT7200 series can me found in this Viconics Lon Integration Manual.

Issue Default IP address of a SmartStruxure Lite MPM Product Line EcoStruxure Building Expert Environment MPM Cause What is the default IP address of a SmartStruxure MPM? Resolution Out of the box, the default IP is 10.50.80.3 subnet mask 255.0.0.0 This should be changed to suit the project requirement. Log into the controller using the default IP address. Edit the Ethernet setting, changing the IP address, Subnet Mask and Default Gateway. Click save.

Issue Is there any way I can transfer a value between 2 LUA programs without using a BV or AV? Example: A Lua program (PG1) is created to turn on lighting, a variable called LightOn is created but other Lua programs PG2, PG3, PG4 cannot reference the "LightOn" variable. Is there any way a variable from one Lua program can be accessed from another Lua program? Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Lua programming Cause Each PG script has its own dedicated environment, which basically means variable names cannot be shared between scripts. The only things that can be referenced are actual objects (AV, BV, etc.) Resolution An AV or BV object will need to be created within the EcoStruxure Building Expert controller to store the value and make it available for other programs to read. For example a BV1 could be created and read from or written to by multiple Lua programs by referencing ME.BV1 For more information, please reference the EcoStruxure Building Expert Software - User Interface Guide document on the Exchange.