Issue Faulty operation of BMS equipment due to electrical interference from other equipment can be difficult and costly to identify and fix.  Guidance is required for the best installation practices to minimize the source of the interference and to protect against it when it occurs. Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC Vista Environment All electrical equipment Cause Poor installation can cause equipment to generate high and low-frequency electromagnetic interference that can disrupt the operation of other systems. Resolution Schneider Electric has produced a document Practical Installation Guidelines which discusses the theory and offers practical guidelines to protect against and minimize the generation of, electromagnetic interference.

Issue What utility in Windows XP can disable items in Startup? Environment Windows XP Cause Items that run on startup can sometimes make the boot up process for a PC very slow. Depending on which applications have been added to start automatically on startup, it can also cause problems if things load in the incorrect order. Resolution Click the Start button in Windows XP Select Run Type msconfig and click OK.

Issue How to find the IP address information on a PC? Environment Windows Operating Systems Cause Need to identify the IP address of the workstation (PC). Resolution For a Windows 95/98 PC, go to a DOS screen and run WINIPCFG. For a Windows NT / XP / Windows7 / Server 2008 PC, run a CMD window and run IPCONFIG.

Issue I'm not sure the network card is working on this PC. Is there a way to Ping or test the card? Environment PC Network Interface Card Cause Testing the network card is the first step in troubleshooting basic setup of an IP system. Resolution Assuming you have the correct protocols loaded, you can do a loop-back test. Go to Start > Run > and type "cmd" Type the command: ping 127.0.0.1  127.0.0.1 is the loop-back address. If the card is operating, you should get a reply

Issue How is a subnet defined? Environment Refer to "TCP/IP Network Administration" by Craig Hunt, O’Reilly & Associates, Inc. Cause Sectioning network communication by subnets. Resolution A subnet is defined by applying a bit mask (subnet mask) to the IP address. If a bit is on in the mask, that equivalent bit in the address is interpreted as a network bit. If a bit in the mask is off, the bit belongs to the host part of the address. The subnet is only known locally.

Issue When opening (pull up) sunblind, it stops at the end of runtime and then rolls back down. When closing (pull down) sunblind, it stops at the end of runtime and then rolls back up. Environment Lonworks devices including REG-N MSE4 (SVEA 32237-346) Sunblind actuators Cause The sunblinds only have UP/DOWN functions, and there is no panel angle setting. The sunblinds are not venetian, just simple sunblinds. The sunblind actuator is preconfigured for use with venetian blinds. For example when driving down completely first the motor is energised for the time configured in UCPTdownDriveTime, then stops a short moment and then turns the angle of the lamella by energising the motor for the time configured in UCPTpanelTurnTime (dependent on the value of parameter UCPTdownPanelAngle). Resolution When not  using venetian blinds the parameters UCPTdownPanelAngle, UCPTupPanelAngle, UCPTpanelTurnTime and UCPTpanelTurnTimeBottom should be set to zero. Commands to the sunblind actuator then should as well have the value of zero in the rotation part of the SNVTsetting command.

Issue Change an IP address on Windows 8 to a static address. Product Line Other Environment Windows 8 Cause Changing the IP address of a PC is often done to ensure it resides on the same subnet and network as the system or devices it is trying to communicate with. Resolution From the Start Menu (Tiles), open the Charms bar by moving the mouse to the right bottom corner of the screen or press the Windows Key + C and click on Search. Highlight Settings. In the Search box type Network to search for any network related options From the list options choose Network and Sharing Center. From the View Your Active Networks section, select Local Area Connection. Go to Properties. Result: The Local Area Connection Properties screen appears. Highlight Internet Protocol Version 4 (TCP/IPv4) and click on Properties. Result: The Internet Protocol Version 4 (TCP/IPv4) Properties screen appears. Click Use the following IP address. Complete the configuration fields as shown below. This part of the configuration requires attention to detail, because one error will prevent you from getting on the network. Be sure you have this information at hand when you start to configure the TCP/IP protocol: IP Address: x.x.x.x Subnet mask: 255.255.255.0 Default gateway: x.x.x.x  Enter these numbers in the appropriate fields and click OK. Continue to click OK or Close as appropriate until you return to the Network Connections screen. The Local Area Connection icon text should now say "Enabled". To test the new IP address: Open a command prompt in Windows 8 Swipe to show apps screen Scroll down and locate Windows system section heading Under Windows system, press or click on Command Prompt (a new Command Prompt window will open up on the Desktop.) You then can type in IPCONFIG then hit Enter and look for the new IPV4 address. You can also try to type in PING (IP ADDRESS) that should reply with the new IPV4 address if set correctly.

Issue Some helpful basic IP commands. Product Line Other Environment Computer with IP NIC or Network Cause Need for basic IP configuration or IP address Resolution Go to start, click run and type in "cmd". This takes you to the command prompt. Type in: "ping xxx.xxx.xxx.xxx" to see if your device is online and its response time. Make sure you put the space between "ping" and "xxx". "ipconfig" and hit enter to get the info of the computer you are currently using. You'll get the IP address, subnet mask and the gateway. "ipconfig/all" and hit enter to get more info on the machine your using. It will give you all the above and then some including the DNS server addresses. "tracert xxx.xxx.xxx.xxx" and hit enter and you can see the servers that you are going through to get to your destination. This can be used when connecting to a Loytec or a iLon and the IP address is being presented to the L-IP or iLon is unknown. Connecting through a firewall/gateway/NAT server, you are not presenting the PC's address - when you do the tracert you will go through your gateway and the next address will be the IP you are presenting- Use this in the iLon as the LNS server address.

Issue What is Domain Name Service (DNS)? Environment TCP/IP Networks Cause DNS is a distributed hierarchical system for resolving host names into IP address. Under DNS, there is no central database with all of the Internet host information. The information is distributed among thousands of name servers organized into a hierarchy similar to the UNIX file system. DNS has a root domain at the top of the domain hierarchy that is served by a group of name servers called the root servers. Source: TCP/IP Network Administration by Craig Hunt, O’Reilly & Associates, Inc. Resolution Short for Domain Name System (or Service or Server), an Internet service that translates domain names into IP addresses. Because domain names are alphabetic, they're easier to remember. The Internet however, is really based on IP addresses. Every time you use a domain name, therefore, a DNS service must translate the name into the corresponding IP address. For example, the domain name www.example.com might translate to 198.105.232.4. The DNS system is, in fact, its own network. If one DNS server doesn't know how to translate a particular domain name, it asks another one, and so on, until the correct IP address is returned.   Short for digital nervous system, a term coined by Bill Gates to describe a network of personal computers that make it easier to obtain and understand information. 

Issue What is the contact information for Barber Colman Dyna group? What is the contact information for Barber Colman Aerospace division? What is the contact information for Barber Colman Industrial Instruments division? Environment Barber Colman Cause The old Barber Colman Dyna group is now a part of Woodward Governor. The old Barber Colman Aerospace division is now a part of the GE Aerospace. The old Barber Colman Industrial Instruments is now part of Eurotherm, an Invensys company. Resolution Barber Colman Dyna group is now Woodward Governor. They can be reached at 800-543-5811 Barber Colman Aerospace division is now GE Aerospace. They can be reached at 815-637-3500 Barber Colman Industrial Instruments is Eurotherm, an Invensys company. They can be reached at 815-637-3222 or 815-637-3404 for tech support.

Issue Microsoft Visual Studio causes Just-In-Time Debugging Environment Windows Operating System Cause Visual Studio is installed on the PC and when attempting to perform a task, an error appears claiming Just-In-Time Debugging.  Resolution To disable Just-In-Time debugging: On the Tools menu, click Options. In the Options dialog box, select the Debugging folder. In the Debugging folder, select the Just-In-Time page. In the Enable Just-In-Time debugging of these types of code box, select or clear the relevant program types: Managed, Native, or Script. To disable Just-In-Time debugging, once it has been enabled, you must be running with Administrator privileges. Enabling Just-In-Time debugging sets a registry key, and Administrator privileges are required to change that key. Click OK.

Issue Need to mirror a switch port in order to capture controller data with Wireshark.   Product Line Access Expert, Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, TAC IA Series, TAC INET, TAC Vista Environment NETGEAR Prosafe Plus Switch Cause Need a step-by-step guide to set up a mirrored port and an understanding of how it works.  Resolution Click here to download the video.   Use the link to the original post in Area360 to get written instructions.

Issue Understanding and Troubleshooting Modbus Product Line EcoStruxure Building Operation, TAC IA Series, Other  Environment All Modbus environments. Cause Modicon first introduced Modbus in 1979. Modbus is an open standard,and it is the most widely used in the industrial environment. Modbus is publicly available and,due to its simplicity, many manufacturers use Modbus as a solution for integration in their own products. Many commercial products and systems support the Modbus RTU and Modbus TCP protocols. For further information, visit the Modbus website at http://www.modbus.org. Resolution For a brief understanding on Modbus and how to troubleshoot Modbus: Modbus Troubleshooting.pdf

Issue WorkPlace Tech 5.8.x, 5.9.x, and 5.10x Operating System and Microsoft Visio Compatibility Product Line TAC IA Series Environment WorkPlace Tech Tool Software release 5.8.x, 5.9.x, and 5.10x Microsoft Windows and Microsoft Office Visio requirements, see the "Resolution" section, below. Cause What Microsoft Windows operating systems and what versions of Microsoft Visio are compatible with the WorkPlace Tech Tool version 5.8.x, 5.9.x, and 5.10.x? Resolution Microsoft Windows WorkPlace Tech Tool release 5.8 through 5.8.6 is certified to run on the following versions of Microsoft Windows: Microsoft Windows XP Professional with Service Pack 2 or Service Pack 3 Microsoft Windows Vista 32-bit Business, Ultimate or Enterprise Microsoft Windows 7 32-bit Professional Microsoft Windows 7 64-bit Professional WorkPlace Tech Tool release 5.8.7 is certified to run on the following versions of Microsoft Windows: Microsoft Windows 7 32-bit Professional Microsoft Windows 7 64-bit Professional Microsoft Windows 8.1 32-bit Pro or Enterprise Microsoft Windows 8.1 64-bit Pro or Enterprise Microsoft Windows Server 2012 64-bit WorkPlace Tech Tool release 5.9.1 to 5.9.4 is certified to run on the following versions of Microsoft Windows: Microsoft Windows 7   32-bit Professional Microsoft Windows 7   64-bit Professional Microsoft Windows 8.1   32-bit Pro or Enterprise Microsoft Windows 8.1   64-bit Pro or Enterprise Microsoft Windows 10    32-bit Professional Microsoft Windows 10    64-bit Professional Microsoft Windows Server 2012   64-bit WorkPlace Tech Tool release 5.10.0 to 5.10.x is certified to run on the same as WorkPlace Tech 5.9.x and the following versions of Microsoft Windows: Microsoft Windows Server 2016 64-bit Microsoft Windows Server 2019 64-bit Microsoft Visio Microsoft Windows 7 32-bit Professional Microsoft Windows 7 64-bit Professional Microsoft Windows 8 32-bit Pro or Enterprise Microsoft Windows 8 64-bit Pro or Enterprise Microsoft Windows 8.1 32-bit Pro or Enterprise Microsoft Windows 8.1 64-bit Pro or Enterprise Microsoft Windows Server 2012 64-bit WorkPlace Tech Tool release 5.8 through 5.8.6 requires one of the following versions of Microsoft Visio (32-bit version ONLY) Microsoft Office Visio 2003 with Service Pack 3 (officially supported for WPT 5.8.0, WPT 5.8.1, no known issues with WPT 5.8.2 through 5.8.5) Microsoft Office Visio 2007 with Service Pack 1 or Service Pack 2 Microsoft Office Visio 2010 with or without Service Pack 1 NOTE: Standard or Professional edition of Microsoft Visio may be used. WorkPlace Tech Tool release 5.8.7 requires one of the following versions of Microsoft Visio (32-bit version ONLY) Microsoft Office Visio 2007 with Service Pack 3 Microsoft Office Visio 2010 with Service Pack 2 NOTE: Standard or Professional edition of Microsoft Visio may be used. WorkPlace Tech Tool release 5.9.1 through 5.9.4 requires one of the following versions of Microsoft Visio (32-bit version ONLY) Microsoft Office Visio 2010 with Service Pack 2 Microsoft Office Visio 2013 with Service Pack 1 Microsoft Office Visio 2016 NOTE: Standard or Professional edition of Microsoft Visio may be used. WorkPlace Tech Tool releases 5.10.0 through 5.10.x requires one of the following versions of Microsoft Visio (32-bit version ONLY) Microsoft Office Visio 2016 Microsoft Office Visio 2019 Microsoft Office Visio Office 365 Subscription Plans Note: Workplace Tech Tool 5.10.0 and future releases will require .NET Framework 4.8 to support Open LDV 5.1 which is included in the installer.  .NET Framework 3.5 Sp1 is no longer required.   Follow instructions in the article link for security updates required. Workplace Tech 5.10.x and previous / Workplace Tech Editor (EBO) Microsoft Security Updates required for Visio and Office For the Visio requirements for earlier versions of the WorkPlace Tech Tool software, see What versions of Visio are required for WorkPlace Tech?.

Issue WPT and WPTE require certain Microsoft Security updates for Visio and for Office running on the host machines. Issues currently observed: Different and various functions in the fluent ribbon do not work or the ribbon does not appear. Following error "Application compile failure during save operation" is seen when saving/compiling an application in WorkPlace Tech Editor Product Line EcoStruxure Building Operation, TAC IA Series Environment Visio 2010, 2013, 2016,(.msi install) Visio 2019 is not supported in 5.9.4 or EBO versions.  Visio 2019 is supported when using Workplace Tech 5.10 only. Visio 2013, 2016, 2019 (subscription "Click to Run", Plan 1 or 2) Office 2010, 2013, 2016 (.msi install) Office 2013, 2016, 365 (subscription "Click to Run" , Plan 1 or 2) Support for Workplace Tech 5.10 / previous and Workplace Tech Editor Cause Interoperability of Visio and Office can cause problems with Workplace Tech and Workplace Tech Editor if these MS16-70 updates are not applied.  If the Office / Visio product is "Click to Run" the software has not been updated to the latest version. Resolution Install the updates from Microsoft Security Bulletin MS-16-70 Visio 2010 32 bit KB3114872       Office 2010  KB3115198 select 32 bit  Visio 2013 32 bit KB3115020       Office 2013  KB3115173 select 32 bit  Visio 2016/2019 32 bit KB3115041       Office 2016  KB3115144 select 32 bit NOTE:  If the Visio or Office is "Click to Run" (subscription such as Office 365, Plan1 or 2) rather than from a Microsoft Office .msi, the product should be upgraded by using the Update Options feature If you try and install the KB/.msi install patches, you will get this message

Issue What versions of Visio are required for WorkPlace Tech? Product Line TAC IA Series Environment WorkPlace Tech Microsoft Office Visio (32-bit version only) Cause Software requirement - Microsoft Office Visio must be installed on the computer before beginning the installation of WorkPlace Tech. Resolution Below is a list of the WorkPlace Tech revisions and compatible Microsoft Visio versions.  The "Pro" versions are not required.  The "standard" versions of Microsoft Visio are typically recommended.  Only the 32-bit versions of Visio are supported. WPT Visio 3.1 Visio 5 Technical Plus 3.2 2000 SP1 4.0 2000 SP1 , 2002 SP1 5.0 2002 SP1 , 2003 SP1 5.1 2002 SP1 , 2003 SP1 5.2 2002 SP2 , 2003 SP1 or SP2 5.3 2002 SP2 , 2003 SP1 or SP2 5.4 2002 SP2 , 2003 SP1 or SP2 5.5 2002 SP2 , 2003 SP1 or SP2 5.6 2002 SP 2 , 2003 SP1 or  SP2 5.7 2003 SP3 , 2007 SP1 5.8.0 to 5.8.5 ** 2003 SP3 , 2007 SP1 or SP2 , 2010 SP1 5.8.6 2007 SP1 or SP2 , 2010 SP1 5.8.7 2007 SP3, 2010 SP2 5.9.1 to 5.9.4 2010 SP2, 2013 SP1, 2016 5.10.0 2016, 2019, Office (Visio) 365 Subscription Plans ** Microsoft Office Visio 2003 with Service Pack 3 (officially supported for WorkPlace Tech 5.8.0 and 5.8.1, no known issues with 5.8.2 through 5.8.5)

Issue What are the email addresses used for I/A Series license requests? Product Line TAC IA Series Environment I/A series license Cause Request license to upgrade existing devices. Resolution All TIP and end customer WorkPlace Tech license requests and Niagara license requests are emailed to: bms.licensing@se.com

Issue Many LonWorks network installation problems can be avoided if the appropriate network design rules are followed when the network is being designed. Product Line Satchwell Sigma, TAC IA Series, TAC Vista Environment I/A Series MicroNet (LON) Controllers Sigma MicroNet series LON Controllers Vista Xenta Cause The I/A Series MicroNet System Engineering Guide (F-26507) was written as a resource of information for the installation of the I/A Series MNL-100, 200 & VAV controllers as well as the Sigma MicroNet 440 and 620 controllers.  This document is no longer in print.  The Resolution, below, is a summary of the LON design rules presented in that document. Resolution FTT-10 LON network wiring must be installed using Echelon approved wire.  The most common type of wire used is described as Category 4  cable.  This wire is normally unshielded stranded twisted-pair 22AWG (0.65mm).  An example of this wire is the W221P or W222P series cable from Connect-Air International (http://www.connect-air.com).  This type of cable is normally available both in plenum rated and non-plenum rated types.  Consult the job specifications to determine if plenum rated or shielded cable is required. The LON network can be wired using "Free Topology" or "Bus Topology" wiring segments.   A.  BUS Topology Guidelines BUS Topology LonWorks wiring extends from device to device (daisy chain format) with no branches or stubs. A LON-TERM-2 terminator must be installed at each end of the LON bus. When using standard Category 4 LON cable with the recommended terminators, the bus may be up to 4593 feet (1400 meters) in length. When extending LON wire to the MN-Sx sensor base in a bus topology network, the sensor base must be wired as part of the daisy-chain and not as a stub connection. B. FREE Topology Guidelines Free Topology imposes essentially no restrictions on the layout of the network -- some controllers may be wired point to point and others branching from a common point.  The free-topology LON network must be terminated at one point with a LON-TERM-1 terminator. When using standard Category 4 LON cable, the total wire length in a free topology LON network may not exceed 1641 feet (500 meters).  In addition, the longest wire path between any two controllers on a free topology LON network may not exceed 1312 feet (400 meters). C. Common LON Network Wiring Guidelines LON wiring can not be part of an active bundled telephone trunk even if the telephone trunk is wired with Category 4 wire. Shielded Category 4 wire may be used in high EMI/RFI environments.  The shield must be wired continuously and grounded through a 470 Kohm resistor at one end. LON wiring must not be bundled with or housed in the same conduit as controller I/O and power wiring.  D. LonWorks Network Wiring and Addressing Guidelines When the number of controllers on a LonWorks network exceeds 60, the network must be split into segments with not more than 64 controllers or devices per segment using LonWorks Repeaters or Routers.  When counting the controllers and devices on a LonWorks network segment, a LonWorks Network Interface Device and the repeater itself must be included in the device count in each segment. In a LonWorks network containing repeaters or routers, each LonWorks network segment must be properly terminated, as described above. Domain / Subnet / Node addressing is used when configuring the LON controllers. A LonWorks Subnet consists of a series of LonWorks controllers all configured within the same LON Subnet number. A single LonWorks Subnet can have a maximum of 127 device and controller Node addresses.  This Node address count includes the LonWorks Network Interface, all controllers on the subnet, and repeater and/or router node addresses.  An allowance is typically made for additional addresses to be used by LonWorks tools connected to the Subnet.

Issue Temperature Sensor Resistance Charts Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Temperature Sensors Cause Temperature (°C) to Resistance Charts (ohms). Upgrading the site BMS, but retaining the existing sensors and the sensor resistance values are not known. Resolution The resistance of a sensor at a specific temperature can be downloaded here. The devices covered are Schneider-Electric's range including Andover, TAC and Satchwell and other manufacturers temperature sensors. All are detailed below. For the standard thermistor, tables click here, where the INET, I/A, and BALCO resistance tables are detailed. This is the chart for the Precon Thermistors - ACCTemp 10K Type III thermistor also known as the 10K4A1 Thermistor. For EcoStruxure I/O Module universal inputs, the type of thermistor bead is classed as a: "10k Type I (Continuum)" Satchwell T range is now known as STR600, STP660, STD600, STO600 10K3A1 with shunt Drayton DC1000, DC1100 30K6A1 is now known as STR600D, STP600D, STO600D Andover 10K4A1 TAC Inc. Vista 1.8KA1 I/A series 10K3A1 with 11K shunt INET 10K2A1 (10k Dale) BALCO 1000 ohm RTD Older Satchwell ranges: Satchwell DW1204, DW1305, DWS1202 Satchwell DO Satchwell DD/DR Other manufacturers include: Allerton 3K3A1 Ambiflex 2012, Honeywell Aquatrol, Jel/Thorn, Trend, York 10K3A1 Schlumberger (air) 5K3A1 Schlumberger (immersion) 100K6A1 Automatrix, York, Sibe 10K4A1 Honeywell 20K6A Landis & Gyr PT100A, PT1000A For I/A Series Controllers (MNL/MNB) Compatible sensors that have a built-in 11k shunt resistor include the TS-5711-850, TS-57011-850, TS-57031-850, and TSMN-90110-850 Series. Any sensor that matches resistance to temperature curve for a 10K Thermistor Type G (U.S. Sensor), Type 9 (Dale/Vishay) or Type III (ACI Series AH) can be used with the I/A Series MNL and I/A Series MNB series controllers, provided that a 11k ± 0.1% 1/8 watt resistor is wired in parallel with the sensor. The input has a range of -10 to 135 °F (-23.3 to 57.2 °C) with an accuracy of ±1% of span. Temperature / Resistance Reference Values Temperature Deg F (Deg C) Resistance Resistance Incl. 11k Shunt 32 (0) 25490 8,012 68 (20) 12,260 5,798 75 (25) 10,000 5,238 104 (40) 5,592 3,707 140 (60) 2,760 2,206 The full temperature / resistance table for the US Sensor 10K Thermistor R-T Curve Type G sensor can be found here. Please note that the controller may not be able to use the full temperature range shown in the table.  

Issue The Echelon LonTalk PCC-10 PCMCIA Network Adapter will not work with a Dell E6410 laptop. Product Line Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC Vista Environment Echelon LonTalk PCC-10 PCMCIA Network Adapter Dell E6410 laptop Cause Dell E6400 Chipset Resolution To correct this, an entry needs to be added into the Windows registry. Option 1 Download a Windows registry import file from The Exchange. Navigate through Products > Satchwell > Sigma or MicroNet > Downloads > Hot Fix (Or you can download the file here RegedittoaddPCMCIACard.zip). Once downloaded, double click the file and the entry will automatically be added. Reboot the computer before the entry is read. Option 2 Manually add the entry into your registry. Use caution when making changes to the Windows registry. Mistakes can be fatal to the operating system. To manually add the entry, carry out the following: Go to Start > Run and use “regedit” to open the Windows registry. Navigate through to HKEY_LOCAL_MACHINE\SYSTEM\ CurrentControlSet Services Pcmcia Parameters Add a new DWORD entry called “IrqRouteToPciController” Modify the new entry and give it a hexadecimal value of 8 Reboot the computer before the entry is read. If option 1 or 2 do not resolve the issue, it may be necessary to perform the following:  Option 3 Open the registry editor. Go to the registry entry HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{68EE3401-D4CA-11D3-8DBB-0060082936F2} or HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{68EE3401-D4CA-11D3-8DBB-0060082936F2}\0000 and look for the key name "PcmciaExclusiveIrq". Delete the key name "PcmciaExclusiveIrq" (If it exists). You may need to reboot the PC. Further information may be available in the Echelon Knowledge Base on the Echelon website. This information can be found in Solution: KB763. For more information, please refer to TPA-SACH-10-0009.00 - LON PCC-10 PCMCIA Card with Dell E6410 Laptop