Issue Even though Windows Server 2008 R2 is exclusively a 64-bit operating system, 32-bit applications are supported by enabling the WoW64 optional feature. NOTE: These are general instructions for utilizing the WoW64 function. Not all Schneider Software will be able to run in an emulated environment. If uncertain, please check with Product Support Services to ensure proper installation. Product Line Andover Continuum, Field Devices, Other, Satchwell MicroNet, Satchwell Sigma, TAC INET, TAC Vista Environment Windows Server 2008 R2 WoW64 feature. All 64bit OS Cause If the WoW64 feature is not enabled and you try to run a 32-bit application, the application will fail to execute. WoW64 option in in undesired state. Resolution If the WoW64 feature is not enabled and you try to run a 32-bit application, the application will fail to execute. The WoW64 execution layer is an optional component that is installed by default on R2 releases. You can save resources by removing the feature if you are not going to be running 32-bit applications on your Server Core install. Install the WoW64 Execution Layer using the following command: dism /online /enable-feature /featurename:ServerCore-WOW64 If your solution has a .NET 32-bit dependency, then also invoke the following sequence: dism /online /enable-feature /featurename:NetFx2-ServerCore dism /online /enable-feature /featurename:NetFx2-ServerCore-WOW64 Note: In Windows Server 2008 R2 RC1, WoW64 is enabled by default. If you don't want WoW64 enabled, just disable the feature as follows:  dism /online /disable-feature /featurename:ServerCore-WOW64

Issue Temperature Sensor Resistance Charts Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Temperature Sensors Cause Temperature (°C) to Resistance Charts (ohms). Upgrading the site BMS, but retaining the existing sensors and the sensor resistance values are not known. Resolution   The resistance of a sensor at a specific temperature can be downloaded here. The devices covered are Schneider Electrics range including Andover, TAC and Satchwell and other manufacturers temperature sensors. All are detailed below. For the standard thermistor tables click here, where the INET, I/A and BALCO resistance tables are detailed. This is the chart for the Precon Thermistors - ACCTemp 10K Type III thermistor also known as the 10K4A1 Thermistor. In SmartStruxure IO Module universal inputs, the type of thermistor bead is classed as a: "10k Type I (Continuum)" Satchwell T range now known as STR600, STP660, STD600, STO600 10K3A1 with shunt Drayton DC1000, DC1100 30K6A1 now known as STR600D, STP600D, STO600D Andover 10K4A1 TAC inc. Vista 1.8KA1 I/A series 10K3A1 with 11K shunt INET 10K2A1 (10k Dale) BALCO 1000ohm RTD Older Satchwell ranges: Satchwell DW1204, DW1305, DWS1202 Satchwell DO Satchwell DD/DR Other manufactures include: Allerton 3K3A1 Ambiflex 2012, Honeywell Aquatrol, Jel/Thorn, Trend, York 10K3A1 Schlumberger (air) 5K3A1 Schlumberger (immersion) 100K6A1 Automatrix, York, Sibe 10K4A1 Honeywell 20K6A Landis & Gyr PT100A, PT1000A For I/A Series Controllers (MNL/MNB) Compatible sensors that have a built-in 11k shunt resistor include the TS-5711-850, TS-57011-850, TS-57031-850, and TSMN-90110-850 Series. Any sensor that matches resistance to temperature curve for a 10K Thermistor Type G (U.S.Sensor), Type 9 (Dale/Vishay) or Type III (ACI Series AH) can be used with the I/A Series MNL and I/A Series MNB series controllers, provided that a 11k ± 0.1% 1/8 watt resistor is wired in parallel with the sensor. The input has a range of -10 to 135 °F (-23.3 to 57.2 °C) with an accuracy of ±1% of span. Temperature / Resistance Reference Values Temperature Deg F (Deg C) Resistance Resistance Incl. 11k Shunt 32 (0) 25490 8,012 68 (20) 12,260 5,798 75 (25) 10,000 5,238 104 (40) 5,592 3,707 140 (60) 2,760 2,206 The full temperature / resistance table for the US Sensor 10K Thermistor R-T Curve Type G sensor can be found here. Please note that the controller may not be able to use the full temperature range shown in the table.  

Issue Checking if a port is open Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Telnet Command Cause Possible blocked ports Resolution You can check if a port is open in your network by issuing the telnet command. If it is open, you will see a blank screen after issuing the command: telnet [domainname or ip] [port] where [domainname or ip] is the domain name or IP address of the server to which you are trying to connect [port] is the port number where the server is listening If the port is open, you will see a blank screen. This will mean that connection is successful. For example Telnet 192.168.0.20 9001 ( this port i know is closed the result was this)   telnet 192.168.0.20 9003 ( This port i know is open the result was)       For how to enable Telnet in Windows 7 please see Enable Telnet Client on a Windows 7 PC

Issue Some Windows OS do not come with Hyperterminal installed. Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Other, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Windows Vista Windows 7 Cause Hyperterminal was not included in the Operating System software package. Resolution Installing Original XP HyperTerminal Download this .zip file which contains the necessary executable and dynamic link library for running hyperterminal Unzip to local hard drive. Double click the hypertrm.exe to launch hyperterminal See Connecting a serial cable to a Xenta 5/7/9xx controller for proper cable connection and hyperterminal settings if needed. Alternatively, extract the two files from any XP installation and copy them to the new Windows OS. hypertrm.exe default installation is in C:\Program Files\Windows NT hypertrm.dll default installation is in C:\Windows\System32. Alternatively, from a Windows XP CD, both files reside in the i386 directory.

Issue General use of the Wireshark program. Product Line Access Expert, Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Ethernet Networks Cause General Information on using WireShark. Resolution Wireshark is an Ethernet packet analysis programme, Which can be downloaded from: Latest version available from Wireshark Locally stored version 1.0.9 Installing Wireshark If necessary, unzip the WireShark executable file to a suitable location on the PC/Laptop you wish the programme to be installed on. Run the executable file and follow the on-screen instructions. Rules for capturing LAN traffic using Wireshark: Do not use a switch or router to connect the LAN capture PC to the network as these will filter important network activity that you will need to see. You will want to capture everything that is passing over the network at the point of concern. Usually, this means tapping into the ethernet at the Controller or controllers, that is having an issue. midBit-Technologies-LLC-10-100 is an example of a device that can be used to easily tap into the network to take the capture. The monitoring PC must see all traffic from the controller's point of view. The monitoring PC can be connected in either two ways: Connected to the network at the controller The customers IT department can mirror all the network traffic from the controllers port to another port the PC can be connected to. If connected to the network at the controllers, the connection must be made through a true ethernet hub. A hub will not selectively filter important network traffic as a switch or a router will do. More information on what a "true ethernet hub" can be found at http://wiki.wireshark.org/HubReference There are however some switches that feature port mirroring, please see How to Configure a NETGEAR Prosafe Plus Switch for Mirroring. If connected to a mirrored port, the port must mirror 100% of the network traffic to and from the controller. No filtering should be done. Once a complete capture file has been obtained it can be filtered after the fact using WireShark or EtherReal. Using Wireshark Run WireShark Start a trace by choosing the "Capture" menu and then select "Interfaces" Choose the appropriate interface. Generally, this can be identified by its IP Address, but if not, then the packets increasing are an indication. Press the "Start" button. The trace will start and will be similar to the following screenshot. After an appropriate time, the trace can be stopped by selecting "Capture" menu and "Stop" To save the capture file, choose "File" menu and "Save As".

Issue The next generation extranet for Schneider Electric's Buildings Business is almost here: The Exchange. As a first phase deliverable, we are very excited to present The Exchange Download Center. All of the assets you once accessed through the Buildings Extranet are now available on a brand new platform. It's easy to search and fast to download. Stay tuned for more great features as we roll this into the all new extranet solution for Buildings. But first, we ask that you register for a new account on The Exchange.   Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Other, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment The Exchange Download Center Cause In the near future we will be rolling out a brand new Buildings web experience from the ground up. The first phase of this renovation is the Download Center, where you can find all the files you need to use Schneider Electric's Buildings products quickly and easily. Resolution Navigate to https://ecobuilding.schneider-electric.com * Use a modern browser for the best experience: Google Chrome, Mozilla Firefox, Microsoft Internet Explorer version 8 or later. If you receive the following error in Internet Explorer despite using version 8 or later, the browser is displaying the page in Compatibility View. Click here for more information on Compatibility View and how to disable it. The Download Center will not function properly in Compatibility View.   On the header bar, you will see the option in the top right corner for “Login / Register.” Click it.   If you are already registered, enter your email address and password. If this is your first time registering, click the link for “New to the Download Center? Register here!”   Answer whether or not you are a Schneider Electric employee using the radio buttons. If you are a Schneider Electric employee, enter your SESA ID and your desired password for The Exchange. Click to accept Schneider Electric’s Terms and Conditions and hit “Create Account” * The first time you register you must be connected to the Schneider Electric network, or connected via VPN. This is only required at registration. All future logins can be done externally. If you are not a Schneider Electric employee, enter your first name, last name, company name, location, business email address, and desired password for The Exchange. * It is important to use your business email address if you are a licensed partner. Your email address is used to validate your Partner status and assign the correct permissions to your user profile automatically.   An email is sent to your designated inbox with a link to click through and validate your email address. Once this is done, your login is created and you are ready to start using the Download Center. * If an error is displayed when trying to validate your authentication code, please try to log in. This happens when an email address has already been verified and oftentimes does not indicate an error with the registration.   Once logged in, you can search and download assets available to your user profile. If you attempt to download a file that you do not have access to, you will be given a chance to report if this is in error. Your username, email, and the asset you are trying to access are recorded. Please enter a message if any further description is required and hit “Submit.” A member of our team will get back to you promptly with a resolution. Web Site Support For any issue regarding The Exchange Download Center, please contact us at exchangesupport@schneider-electric.com.

Issue The Xenta 7xx from factory it has the default IP address 192.168.255.2, which also is stated in the manual. But when you run the “format” command on a Xenta 7XX, you will get IP address 172.22.1.5. Product Line Satchwell MicroNet, TAC INET, TAC Vista Environment Xenta Servers Xenta 511, 527, 527 NPR, 555, 701, 711, 721, 731, 901, 911, 913 Cause The format command will wipe all memory from the Xenta Server. Its IP address will need to be reset, system program will need to be reloaded, and XBuilder project will need to be redownloaded. Resolution The Xenta from factory has the default IP address 192.168.255.2 subnet mask 255.255.255.0 After the “format” command it will have IP address 172.22.1.5 subnet mask 255.255.255.0 See IP setup for a Xenta server (Xenta 5/7/9xx) through serial communication for instructions on setting the IP address to the desired address.

Issue When logging into the web server of a Xenta controller using Mozilla Firefox 4 an error message is shown stating that the website is using an invalid security certificate.  When logging into Xenta server using Firefox 4 a certificate error is displayed as displayed below: The complete error screen reads as follows: This Connection is Untrusted You have asked Firefox to connect securely to 192.168.1.152, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do? If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue. Get me out of here! Technical Details (IP Address of Xenta) uses an invalid security certificate. The certificate is not trusted because it is self-signed. The certificate is only valid for (IP Address of Xenta) (Error code: sec_error_ca_cert_invalid) I Understand the Risks If you understand what's going on, you can tell Firefox to start trusting this site's identification. Even if you trust the site, this error could mean that someone is tampering with your connection. Don't add an exception unless you know there's a good reason why this site doesn't use trusted identification. Add Exception... How to install a self signed certificate. Product Line Satchwell MicroNet, TAC INET, TAC Vista Environment Mozilla Firefox 4 Xenta 511, Xenta 527, Xenta 555, Xenta 701, Xenta 711, Xenta 721, Xenta 731, Xenta 913 SSL Cause The default certificate in the Xenta web server is a self-signed certificate. Since the certificate is not issued by a recognized Certificate Authority the web browser (in this case Firefox 4) cannot validate the authenticity of the certificate and suggests that the user not continue to the website each time the user tries to access it. Resolution There are two possible resolutions: Install the self-signed certificate using the following steps: Expand the "I Understand the Risks" bullet then click the "Add Exception" button. Firefox will automatically retrieve the certificate from the Xenta server. Make sure to check "Permanently store this exception" and then click "Confirm Security Exception" The certificate is now installed and the warning screen will no longer show up when logging into the server. It may be necessary to restart Firefox for the changes to take effect. Note: The certificate will need to be installed in each client computer that accesses the Xenta server but once this complete it does not need to be done again. The exception to this is if the web address of the Xenta server is changed or if Firefox is uninstalled then reinstalled. Update: Starting in September 2014, all major browsers will be disabling 1024-bit roots within their trusted roots stores. Any SSL certificates chained to a 1024-bit root will no longer work on any browsers that takes this action or one that relies on another's root store (the self-signed certificate is 1024-bit). This means that you will still get the security warning even if you have installed the self-signed certificate. Purchase a certificate issued by a Certificate Authority (CA): These certificates are pre-installed into the web browser and will automatically prevent certificate errors from occurring on all client computers that access the web server. Note that these can be quite expensive and unless the Xenta web server is being hosted on the internet they are not necessary. Please see TAC Xenta Server - TAC Networks - Technical Manual for more information. See "There is a problem with this website's security certificate." when logging in to Xenta web server using Internet Explorer 8 for information on installing certificates into Internet Explorer.

Issue How to set the IP address of a Xenta 5/7/9xx through serial communication. Product Line Satchwell MicroNet, TAC INET, TAC Vista Environment Xenta Servers Xenta 511, 527, 555, 701, 711, 721, 731, 913 Cause If the IP address of a Xenta 5/7/9xx is not known initially, then no configuration can be done through the IP interface. The IP address must be set through serial communication. If the device is new out of the box, or has attempted recovery after a format command, please see Default IP address following Xenta Server "format" command is different than from factory for the known default IP addressing. Resolution Preparation: You need to have an RS-232 serial cable (TAC Xenta Programming Serial Kit 0-073-0920-0). Plug the RS-232 cable in to the RS-232 B port. The RS-232 B port is the second left port at the front. Then connect the other end to the computer. Configuration steps: Go to Start > All Programs > Accessories > Communications > HyperTerminal, and open the HyperTerminal. In Connection Description Windows, type any name you like in the Name box. Click OK. In the Connect to window, choose the correct COM port that the RS-232 cable is using. If you do not know which COM port it is using. Go to your computer device manager. (Right click on “My computer” icon, and choose “Manage”. Then under “System Tools”, choose “Device Manager”. Find “Ports (COM & LPT)” and expend it Find the COM port number that is used by the RS-232 cable. Click OK. In the COM Properties window, type 9600 for “Bits per second”, 8 for “Data bits”, “Parity” is None, “Stop bits” is 1, and “Flow control” is None. Click OK. Options: you can save this setting for future use. Click on File Menu and Save. Press ENTER to activate the command prompt. Default username and password is both “root”. Type “root” and press ENTER for both the username and password. Type “setip” and press ENTER. Type the appropriate information for DHCP, IP-address, Subnet mask, Default gateway, DNS, Website name, Domain name, and Host name. Type “yes” for “Do you want to restart the IP interface”. Quit HyperTerminal when the restart is finished. See [Video] Setting the IP address of a Xenta 5/7/9xx through serial communication to watch a video of this process.

Issue How to download I/NET, Vista, IA, Satchwell, Field Devices, Continuum, StruxureWare, and  tools, and documents Environment In need of the original or latest version of I/NET, Vista, IA, Satchwell, Field Devices, Continuum, StruxureWare and  tools and docs Cause Find that the Extranet download is cumbersome or difficult with 3 or 4 files, slow download, or cannot unzip Resolution There are three alternatives besides the Buildings Business Extranet (BBE)site. 1. Visit the Exchange Extranet  2. For I/NET:  go to PSSBuildings / Product Support/ INET / Software Downloads folder. For Vista: go to PSSBuildings / Product Support/ Vista For Continuum: go to PSSBuildings / Product Support/ Continuum/ CyberStation Revisions 3. Visit our Buildings and Pelco Community website. Here you will find a host of information available. https://exchangecommunity.schneider-electric.com/ It is important to use the correct compression software as indicated on the Buildings Business Extranet website.  In most cases  WinZip  or WinRAR tools function correctly.   7-Zip  has been found to not work in most cases.

Issue When using CIDR (Classless Inter Domain Routing) or Supernet subnet masks is not always obvious what range of IP addresses can be used. Environment IP networking where non 255 subnet masks are used. Ethernet Network Subnet Masks IP Address Network Address Subnet Calculator Cause There is a need for an easy way to determine the range of valid IP addresses for the Subnet Mask being used. Resolution When subnet masks with values other than 255 are used; it is not always obvious what is the range of valid IP addresses, this is often called Supernetting. The website link below can calculate the range of valid addresses for any specified subnet value. Here is an example of the issue: An existing network has a network address of 192.168.242.64 with a subnet mask of 255.255.255.224 A new network was created with a network address of 192.168.242.95 with a subnet mask of 255.255.255.224. When 192.168.242.95 is requested the problem occurs. Using a subnet mask of 255.255.255.224 allows a network address, 30 host address and a broadcast address. Using the existing network as an example; 192.168.242.64 is the network address. 192.168.242.65 to 192.168.242.94  (30 addresses). 192.168.242.95 is the broadcast address. The network address of the new network was set as 192.168.242.95, which is actually the broadcast address of the existing network. The correct network address of the new network is 192.168.242.96, the details are shown below. 192.168.242.96 is the network address. 192.168.242.97 to 192.168.242.126  (30 addresses). 192.168.242.127 is the broadcast address. Visit the following website for a CIDR / Supernet calculator, enter one of the IP addresses in the network and the subnet mask and the calculator will tell you the range of addresses within the same subnet: http://www.subnet-calculator.com/cidr.php In addition to the online calculator, a number of different subnet-calculator programs are available for Android, Apple and Windows Smartphones and for Windows computers.

Issue (2019-06) The current version supplied is 2.1 build 196 Also available for VisiSat 2.1 Build 196: Service pack 1 (Build 200) Service pack 2 (Build 201) Product Line Satchwell MicroNet Environment MicroNet controller programming IAC controller programming MMC controller programming.  VisiSat MN-VSCORE Cause Different versions of VisiSat must be used with specific Windows operating system and Microsoft Visio versions. The latest version/build of VisiSat may not be compatible with the users current system.. Resolution Updated June 2019 The MicroNet 50 series range MN350, 450, 550, 650 LCD and Touchscreen have been withdrawn from sale. The IAC 420, 600 and Touchscreen have now also been withdrawn from sale. No direct replacement is offered. Further information on these changes can be found in PA-00495 - Notice of Withdrawal - Satchwell Sigma and PA-00528 - End of Commercialization - Satchwell Sigma. ---------------------------------------------------------------------------------------------------------------------------------------------------------- VisiSat 2.1 Build 196 (MN-VSCORE) is available to download from the Exchange Extranet , since January 2018, VisiSat can be freely used without the need for a license. Refer to PA-00597 - MN-VSCORE End of Commercialization - Satchwell MicroNet for further details on the availability of the VisiSat Configuration Tool . The VisiSat data sheet provides information on operating system and Microsoft Visio compatibility for different builds of VisiSat 2.1. SOFTWARE VisiSat 2.1 Build Number Windows Operating System Visio Release 185/196 Windows 7 2003/2007/2010 XP Professional 2003/2007 148 Vista Ultimate 2003/2007 XP Professional 2003 137 XP 2002/2003 17 XP 2002 14 Two service packs are available for VisiSat version 2.1 Build 196. Service pack 1 provides the following corrections: In the ARCnet debug Excel spreadsheet, the property editor can now be run. Exporting points to MicroNet View or Xenta Xbuilder, now allow up to 32 characters for the name and up to 50 characters for the description. In SBO (StruxureWare Building Operation) or EBO (EcoStruxure Building Operation) WorkStation, MicroNet Interfaces can no longer be exported/imported. All MicroNet engineering should be done in VisiSat first and then imported into SBO/EBO. Newly created blank pointslists can now be saved, without production an error message. Exports to SBO/EBO no longer produce Memory leaks. Adding service pack 1 takes the VisiSat 2.1 build number of 196 to 200 Service Pack 1 is available to download from the Exchange Extranet and VisiSat version 2.1 Build 196 service pack 1 Service pack 2 provides the following correction: Import file replaces all non-ASCII chars with replacement character. Once added the characters are converted correctly and points with alarms and trends results in the import file is generated. Adding service pack 1 takes the VisiSat 2.1 build number of 196/200 to 201. Service Pack 2 is available to download from the Exchange Extranet and VisiSat version 2.1 Build 196 service pack 2 Further information on VisiSat installation and operation can be found in Download latest VisiSat Data Sheets, Engineering Guides, Installation and User Guides, and Release Notes.

Issue A newly installed program does not run and could be using a port on the host computer that's already assigned to another running program or service.  How can current port usage on the host computer be determined quickly? Environment MicroSoft Windows XP, Vista, Windows 7 Cause A port conflict is suspected. Resolution Open a command prompt and type: netstat -a -n -p tcp -b This command will display all services running, protocol used, local and foreign address, state, and program name.   netstat -p tcp -ano This command will display all services running, protocol used, local and foreign address, state and PID (process identifier). Use Task Manager to match the PID to the program using the port. netstat -p tcp -ano | findstr :80 If a specific port number is necessary, this command will interrogate the system for the program currently using that port number:

Issue Replacements for Satchwell sensors Product Line Satchwell MicroNet, Satchwell Sigma, Field Devices Environment DR DR3253 DRT DRT3451 DRT3453 DRT4453 DRT3651 DRT3652 DRT3801 DRT3851 DU DU4301 DUS DUS4302 DUSF DUSF4351 DUSF4352 DRTE DRTE2201 DRTE2801 DRTE2851 DRH DRH7702 DRH7703 DRTH DRTH7712 DRTH7713 DOT DOT0001 DOT0002 DOS DOS0002 DDT DDT1701 Cause Replacements for Satchwell Room sensors Resolution DOT0001/0002 Outside temperature sensor For CSC, KMC, MMC, IAC, MNN New part number: STO600/5126060000 DOS0002 Outside solar sensor For CSC, KMC, MMC, IAC, MNN New part number:  SSO600/5126050000 DR3253 Room sensor non-adjustable For SVT New part number: STR614/004604900 DRT3451 Room sensor exposed adjustment For CZU, CSC New part number: STR612/004604700 DRT3452 Room sensor concealed adjustment For CZU, CSC New part number: STR611/004604600 DRT3453 Room sensor non-adjustable CZU, CSC, CXR, CZT, KMC, MMC, IAC, MNN New part number: STR600/004604100 DRT4451 Room sensor non-adjustable As DRT 3453 in S-Link housing Obsolete with no Schneider Electric replacement Suggestions: Try Titan Products or Sontay DRT3651 Room temperature sensor exposed adjustment For CXR, CZT, KMC, MMC, IAC, MNN New part number: STR602/004604300 DRT3652 Room temperature sensor exposed + LED For MMC, IAC, MNN Obsolete with no Schneider Electric replacement Suggestions: Try Titan Products or Sontay DRT3801 Room temperature sensor fan switch On/off for CZU, MNN, IAC Obsolete with no Schneider Electric replacement Suggestions: Try Titan Products or Sontay DRT3851 Room temperature sensor fan speed switches As above plus medium and high Obsolete with no Schneider Electric replacement Suggestions: Try Titan Products or Sontay DU4301 Room sensor temperature For MNN & URC New part number: STR601/004604200 DUS4302 Room sensor temperature setpoint advanced basic sensor New part number: STR613/004604800 DUSF4351 Room sensor temperature setpoint adjustable fan auto/on/off fan override New part number: STR609/004604400 DUSF4352 Room sensor temperature setpoint advanced fan Auto/1/2/3 fan override New part number: STR610/004604500 DRTE2201 Active room detector Basic sensor Obsolete with no Schneider Electric replacement Suggestions: Try Titan Products or Sontay DRTE2801 Active room detector On/off Obsolete with no Schneider Electric replacement Suggestions: Try Titan Products or Sontay DRTE2851 Active room detector Off/low/medium/high Obsolete with no Schneider Electric replacement Suggestions: Try Titan Products or Sontay DRH7702 2% 0-10V DC humidity only For KMC, MMC, IAC, MNN New part number: SHR100/006902340 DRH7703 3% 0-10V DC humidity only For KMC, MMC, IAC, MNN New part number: SHR100/006902340 DRTH7712 2% 0-10V DC humidity with Satchwell NTC TEMP OUTPUT For KMC, MMC, IAC, MNN New part number: SHR100-T6/006902420 DRTH7713 3% 0-10V DC humidity with Satchwell NTC temperature output For KMC, MMC, IAC, MNN New part number: SHR100-T6/006902420 DDT DDT1701, DDT1702 and DDT0001 Duct sensor non-adjustable New part number: STD660 5126030000 Contact Details: Titan Controls: http://www.titancontrols.net/ Sontay Controls https://www.sontay.com

Issue Connecting a serial cable to a Xenta 5/7/9xx controller Product Line Satchwell MicroNet, TAC INET, TAC Vista Environment Xenta Servers Xenta 511, 527, 555, 701, 711, 721, 731, 913 Cause Xenta Servers have a service portal for use with HyperTerminal with a serial connection to the RS-232B port. Resolution Connect a serial cable, Programming Serial Kit, part no. 0-073-0920-0, between the PC and the RS232 port B on the TAC Xenta.  For more information about the cable see Cable Guide OFL-3972. Go to Start/All Programs/Accessories/Communications/HyperTerminal, and open the HyperTerminal. In Connection Description Windows, type any name you like in the Name box. Click OK. In the Connect to window, choose the correct COM port that the RS-232 cable is using. If you do not know which COM port it is using. Go to your computer device manager. (Right click on “My computer” icon, and choose “Manage”. Then under “System Tools”, choose “Device Manager”. Find “Ports (COM & LPT)” and expend it Find the COM port number that is used by the RS-232 cable. Click OK. In the COM Properties window, type 9600 for “Bits per second”, 8 for “Data bits”, “Parity” is None, “Stop bits” is 1, and “Flow control” is None. Click OK. Options: you can save this setting for future use. Click on File Menu and Save. Press ENTER to activate the command prompt. Default username and password is both “root”. Type “root” and press ENTER for both the username and password. Type “setip” and press ENTER. NOTE: Product support has also witnessed strange behavior with serial connections when certain laptops were not plugged into a power source or the Xenta Server was not grounded. If connection problems persist after the connection setting above are verified, make sure the Hyperterminal PC is plugged into a 120 vac power source.

Issue A specification for a power meter states that it provides KYZ pulse outputs. What is a KYZ pulse output? Product Line All Product Lines Environment Utility Meter with KYZ pulse outputs Cause Some meter specification sheets may state that the device outputs KYZ pulses. Resolution KYZ is a designation given to a relay used to create pulses for electrical metering applications. It is commonly a Form C relay (SPDT). The term KYZ refers to the contact designations: K for common, Y for Normally Open, and Z for Normally Closed.

Issue How to set the IP address of a Xenta 5/7/9xx through serial communication. Product Line Satchwell MicroNet, TAC INET, TAC Vista Environment Xenta Servers Xenta 511, 527, 555, 701, 711, 721, 731, 913 Cause If the IP address of a Xenta 5/7/9xx is not known initially, then no configuration can be done through the IP interface. The IP address must be set through serial communication. Resolution IP setup for a Xenta server (Xenta 5/7/9xx) through serial communication for step-by-step instructions for this process.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue Software installation problems with Windows 7 OS and above Configuration problems also known as UAC / User Account Control These problems occur when you receive an error message stating that you do not have the correct administrative rights to continue. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Satchwell MicroNet, Satchwell Sigma, TAC INET, TAC Vista Environment Windows 7 Windows 8 8.1 Windows 10 Server 2012 Cause Windows 7 and above user administrator privilege settings (UAC) Resolution The solution to this issue is to turn off the user admin settings before the software is installed by following these instructions: Go to Start > Control Panel. Set the view to "small icons" to show all Control Panel icons Click on "User Accounts." Make sure that the account used for installing the software is a full admin user. On this page, click on "Change User Account Control settings", a slider bar that starts with "Never notify" up to "Always notify" by default will be set to "Notify me only when programs try to make changes to my computer" Set it to "Never notify." This will disable all the admin blocks that pop up in installing and configuring software Once set, restart the PC and then continue with your software installation and configuration Once all is installed and working, the feature may be turned back on if required. Additional requirements for Windows server 2012 and Windows 10. Please note: this process may open the "Windows 10 Firewall up" For Windows Server 2012 and Windows 10, additional steps are required to disable User Account Control. Although the slider bar can be set to “Never Notify”, the User Account Control does not disable completely. The User Account Control can be disabled for any user by setting the system registry value “EnableLUA” to zero in the system registry under the registry key “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system”. A Windows registration file has been included in the Continuum 2.01 release in order to expedite these additional steps. Or the attached file EnableLUA.zip can be used, unzip and execute.  Supplement: Using the right click "run as administrator" instead of this is not the same. The right click will only run that .exe as an administrator and not the whole install/configuration package, i.e. SQL2005 manager will fail to run if you do not do as instructed above. You will always get an error stating that you do not have permission to run this program.  Alternate Windows 10 Admin. to User privilege for I/Net Seven:   Go to this path: C:\Program Files (x86)\ Inet Seven 1) Rename and move to a new folder these files.       A) INetIoSrv.exe.manifest       B) INetW.exe.manifest       C) If there is a file equalization client, then there is INetEqzMerge.exe.manifest to do this change on as well.  2) Change the DbCreate by doing this:       Another problem for non-admin users will be logging into and using DbCreate. A work-around for that would be to create a new login into the SQL database that could be shared among all DbCreate users and would provide the necessary rights.       Alternate Windows 7 Admin to User privilege for I/Net Seven:  See the attached Document and Manifest Files  

Issue When logging into Xenta server using Internet Explorer 8 a certificate error is displayed as displayed below: When logging into the web server of a Xenta controller using Internet Explorer 8 an error message is shown stating that there is a problem with the website's security certificate. The error reads: There is a problem with this website's security certificate. The security certificate presented by this website was issued for a different website's address. Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server. We recommend that you close this webpage and do not continue to this website. Click here to close this webpage. Continue to this website (not recommended). More information How to install a self signed certificate. Product Line Satchwell MicroNet, TAC INET, TAC Vista Environment Internet Explorer 8 Xenta 511, Xenta 527, Xenta 555, Xenta 701, Xenta 711, Xenta 721, Xenta 731, Xenta 913 SSL Cause The default certificate in the Xenta web server is a self-signed certificate. Since the certificate is not issued by a recognized Certificate Authority the web browser (in this case Internet Explorer 😎 cannot validate the authenticity of the certificate and suggests that the user not continue to the website each time the user tries to access it. Resolution Click "Continue to Website" to continue to the screen shown below. Click on "Certificate Error" which is found on the right side of the address bar at the top. A dialog similar to the one below will open. Click "View certificates". The certificate dialog will appear. Click "Install Certificate." The Certificate Import Wizard will open. Click Next. Allow Windows to automatically select where to store the certificate. Proceed to Finish the Certificate Import Wizard. A notification appears indicating that the certificate was imported successfully. Restart Internet Explorer for the change to take effect. Note: The certificate will need to be installed in each client computer that accesses the Xenta server but once this complete it does not need to be done again. The exception to this is if the web address of the Xenta server is changed or if Internet Explorer is uninstalled then reinstalled. The alternative is that a certificate issued by a Certificate Authority (CA) may be purchased. These certificates are pre-installed into the web browser and will automatically prevent certificate errors from occurring on all client computers that access the web server. Note that these can be quite expensive and unless the Xenta web server is being hosted on the internet they are not necessary. See "This Connection is Untrusted" certificate error when logging in to a Xenta Server using Firefox for information on installing certificates into Firefox. Update: Starting in September 2014, all major browsers will be disabling 1024-bit roots within their trusted roots stores. Any SSL certificates chained to a 1024-bit root will no longer work on any browsers that takes this action or one that relies on another's root store (the self-signed certificate is 1024-bit). This means that you will still get the security warning even if you have installed the self-signed certificate.

Issue If an application hangs or crashes, Windows systems are sluggish or having problems, or new software fails to install properly one of the first places to look for information on what may be happening is the Windows Event Log. Product Support personnel may ask to see a copy of the Windows Event Log. Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Other, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Windows Operating System .evt logs Cause If an application hangs or crashes, Windows systems are sluggish or having problems, or new software fails to install properly one of the first places to look for information on what may be happening is the Windows Event Log. Resolution There are two basic ways to navigate to the Event Log. Find "My Computer." This may be on the Windows desktop. If it is not, right-click on the Start menu and choose Explore. Right-Click on My Computer and select Manage. Navigate to Computer Management (Local) > System Tools > Event Viewer The three main logs are Application, Security, and System. View recent messages for more information on system issues. Or Navigate in the Start Menu to Start > Settings > Control Panel > Administrative tools. Select the Event Viewer. In the left pane of the Event Viewer, select the Log to save.    To save a copy of the Windows Event Log to send to Product Support: NOTE: Windows 7 users will need to create a custom view for the Application Log and the System Log before you can save these logs individually. Right-Click on the desired Log, In most cases, the logs of interest will be the Application Log and System Log Choose Save Log File As... Name the Event Log For clarity later, be sure to include the log type (Application, Security, or System) in the log name. Using the default .evt extension, an .evt file is created at the desired location. Changing the extension to .CSV saves the logs in a .CSV file that retains all error text. For best coverage, we prefer that you save each event log in both .EVT and .CSV file formats.