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Building Automation Knowledge Base

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Issue Firewall issues when trying to reach out to the activation server for a license Product Line EcoStruxure Building Operation, Satchwell Sigma, TAC Vista Environment Building Operation Licensing Firewall Cause If the corporate network has a very restricted firewall policy or rules, the port needed to reach and activate a license may be blocked. Note: The same license server is used for EcoStruxure Building Operation, Satchwell Sigma and TAC Vista software licenses. Resolution Open both (http) Port 80 and (https) Port 443 for the server hosting the license server, and ensure that the routing paths to the Flexnet Licensing server URL's are all fully open. The Licensing Server URL should be opened from the site, and it is: https://schneider-electric.flexnetoperations.com If the site of the old server has issues with the non secure communications or the communications forwarding between the previous and the new server, there is a tool available to configure EBO to only use the new server. See the Exchange Community article for the download: SBO License Setup Note: From EBO V2.0 only the new license server is used.

Issue Faulty operation of BMS equipment due to electrical interference from other equipment can be difficult and costly to identify and fix. Guidance is required for the best installation practices to minimize the source of the interference and to protect against it when it occurs. Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC Vista Environment All electrical equipment Cause Poor installation can cause equipment to generate high and low-frequency electromagnetic interference that can disrupt the operation of other systems. Resolution Schneider Electric has produced a document Practical Installation Guidelines which discusses the theory and offers practical guidelines to protect against and minimize the generation of, electromagnetic interference.

Issue What utility in Windows XP can disable items in Startup? Environment Windows XP Cause Items that run on startup can sometimes make the boot up process for a PC very slow. Depending on which applications have been added to start automatically on startup, it can also cause problems if things load in the incorrect order. Resolution Click the Start button in Windows XP Select Run Type msconfig and click OK.

Issue I'm not sure the network card is working on this PC. Is there a way to Ping or test the card? Environment PC Network Interface Card Cause Testing the network card is the first step in troubleshooting basic setup of an IP system. Resolution Assuming you have the correct protocols loaded, you can do a loop-back test. Go to Start > Run > and type "cmd" Type the command: ping 127.0.0.1 127.0.0.1 is the loop-back address. If the card is operating, you should get a reply

Issue How is a subnet defined? Environment Refer to "TCP/IP Network Administration" by Craig Hunt, O’Reilly & Associates, Inc. Cause Sectioning network communication by subnets. Resolution A subnet is defined by applying a bit mask (subnet mask) to the IP address. If a bit is on in the mask, that equivalent bit in the address is interpreted as a network bit. If a bit in the mask is off, the bit belongs to the host part of the address. The subnet is only known locally.

Issue Change an IP address on Windows 8 to a static address. Product Line Other Environment Windows 8 Cause Changing the IP address of a PC is often done to ensure it resides on the same subnet and network as the system or devices it is trying to communicate with. Resolution From the Start Menu (Tiles), open the Charms bar by moving the mouse to the right bottom corner of the screen or press the Windows Key + C and click on Search. Highlight Settings. In the Search box type Network to search for any network related options From the list options choose Network and Sharing Center. From the View Your Active Networks section, select Local Area Connection. Go to Properties. Result: The Local Area Connection Properties screen appears. Highlight Internet Protocol Version 4 (TCP/IPv4) and click on Properties. Result: The Internet Protocol Version 4 (TCP/IPv4) Properties screen appears. Click Use the following IP address. Complete the configuration fields as shown below. This part of the configuration requires attention to detail, because one error will prevent you from getting on the network. Be sure you have this information at hand when you start to configure the TCP/IP protocol: IP Address: x.x.x.x Subnet mask: 255.255.255.0 Default gateway: x.x.x.x Enter these numbers in the appropriate fields and click OK. Continue to click OK or Close as appropriate until you return to the Network Connections screen. The Local Area Connection icon text should now say "Enabled". To test the new IP address: Open a command prompt in Windows 8 Swipe to show apps screen Scroll down and locate Windows system section heading Under Windows system, press or click on Command Prompt (a new Command Prompt window will open up on the Desktop.) You then can type in IPCONFIG then hit Enter and look for the new IPV4 address. You can also try to type in PING (IP ADDRESS) that should reply with the new IPV4 address if set correctly.

Issue Some helpful basic IP commands. Product Line Other Environment Computer with IP NIC or Network Cause Need for basic IP configuration or IP address Resolution Go to start, click run and type in "cmd". This takes you to the command prompt. Type in: "ping xxx.xxx.xxx.xxx" to see if your device is online and its response time. Make sure you put the space between "ping" and "xxx". "ipconfig" and hit enter to get the info of the computer you are currently using. You'll get the IP address, subnet mask and the gateway. "ipconfig/all" and hit enter to get more info on the machine your using. It will give you all the above and then some including the DNS server addresses. "tracert xxx.xxx.xxx.xxx" and hit enter and you can see the servers that you are going through to get to your destination. This can be used when connecting to a Loytec or a iLon and the IP address is being presented to the L-IP or iLon is unknown. Connecting through a firewall/gateway/NAT server, you are not presenting the PC's address - when you do the tracert you will go through your gateway and the next address will be the IP you are presenting- Use this in the iLon as the LNS server address.

Issue What is Domain Name Service (DNS)? Environment TCP/IP Networks Cause DNS is a distributed hierarchical system for resolving host names into IP address. Under DNS, there is no central database with all of the Internet host information. The information is distributed among thousands of name servers organized into a hierarchy similar to the UNIX file system. DNS has a root domain at the top of the domain hierarchy that is served by a group of name servers called the root servers. Source: TCP/IP Network Administration by Craig Hunt, O’Reilly & Associates, Inc. Resolution Short for Domain Name System (or Service or Server), an Internet service that translates domain names into IP addresses. Because domain names are alphabetic, they're easier to remember. The Internet however, is really based on IP addresses. Every time you use a domain name, therefore, a DNS service must translate the name into the corresponding IP address. For example, the domain name www.example.com might translate to 198.105.232.4. The DNS system is, in fact, its own network. If one DNS server doesn't know how to translate a particular domain name, it asks another one, and so on, until the correct IP address is returned. Short for digital nervous system, a term coined by Bill Gates to describe a network of personal computers that make it easier to obtain and understand information.

Issue Microsoft Visual Studio causes Just-In-Time Debugging Environment Windows Operating System Cause Visual Studio is installed on the PC and when attempting to perform a task, an error appears claiming Just-In-Time Debugging. Resolution To disable Just-In-Time debugging: On the Tools menu, click Options. In the Options dialog box, select the Debugging folder. In the Debugging folder, select the Just-In-Time page. In the Enable Just-In-Time debugging of these types of code box, select or clear the relevant program types: Managed, Native, or Script. To disable Just-In-Time debugging, once it has been enabled, you must be running with Administrator privileges. Enabling Just-In-Time debugging sets a registry key, and Administrator privileges are required to change that key. Click OK.

Issue Battery replacement for V53 processor card and 532 controller. Environment V53 532 Controller Cause The battery supplied with the V53 processor board is dead and need replacement. Resolution The battery supplied with the V53 processor card and 532 controllers is rated at 70mAh. Specification V53-BAT provides a battery rated at 150mAH. The circuitry on both the V53 processor card and 532 controllers can handle this higher rated battery.

Issue Adding a new logging database and making it current. Environment BAS 2800+ BAS2800+ Logging Database Cause Creating a new database Resolution From the System Manager carry out the following. Open DataView and select Data / logging Databases. The screen will show you the existing databases. Choose “Add” and enter the name you require. Select to “make Current” the new database. The database will now store any new data returning to the Terminal.

Issue The need to know What voltages will a BAS 2000/BAS2800/BAS2800+ outstation operate under. Environment BAS2000 BAS2800 BAS2800+ Power Voltage Input Cause The need to know What voltages will a BAS 2000, BAS 2800, BAS 2800+ outstation operate under. Resolution For a BAS 2000/BAS2800/BAS2800+ outstation the specification for the power supply is shown as: - Power Supply: 220V (-15%) to 240V (+10%), 50Hz (-10%) to 60Hz (+10%) Consumption: 0.16A max @ 240V 50Hz Heat Dissipation: 25W max, 10W typical

Issue The process of merging two Index files. Environment BAS 2800+ BasFiles Merging Indexes Cause BasFiles in it's basic form cannot be used to merge Index files. A switch is required. Resolution When starting BasFiles normally the options presented are as follows; To merge two BAS site Index files together, BasFiles needs to be used in a different mode, this mode is not normally available, and a switch is required. To start BasFiles in the mode that enables merging, carry out the following.. From the Windows "Start" button select the "Run" option. Browse to where BasFiles is located and select it. To BasFiles.exe add the extension "space"scs as follows - BasFiles.exe scs When run a new menu option is now available. Having selected the "Merge" option, you will be presented with the window below. Note - The directory structure used must be present before merging takes place..

Issue How to Node a BAS outstation. What are the node commands. Environment BAS UNC532 UNC496 UNC596 Cause What are the node commands. Resolution Using either the pocket terminal utility or using hyper terminal, plug in the lead into SK1, the terminal will go "ready" Using the commands as follows: Note1: "O" is as in letter O. Note2: "H132" does not apply to a x96 controller. Note3: "S" displays the current node setup.

Issue Can BAS 2800+ parts still be obtained? Environment BAS BAS2800+ BAS 2800+ NIU Outstations Cause BAS 2800+ NIU has failed. Resolution Below is an extract of the discontinuation document, for the full document select HERE. In order to provide you with the opportunity to purchase any spare products for sites that may still be running the BAS Platform, the intention is to provide a 3 month window to place orders for BAS products that are currently still available. Because these products are in limited supply we cannot guarantee availability for all orders placed for the 3 month period between 1st May 2011 and the 31st July 2011. We will do our best to supply all parts that have been ordered during this period; and intend to keep manufacturing the product up to the end of October to enable us to meet any outstanding orders. This means that orders for the product can be placed up to the 31st July 2011 but no product will be manufactured after the end of October 2011.

Issue Configuring a UNC 532 outstation. Environment BAS 2800+ UNC532 UNC 532 Modem Ports Cause When configuring a UNC 532 outstation to use a modem, it may not be possible to connect a BAS 2800+ terminal as well. Resolution The UNC 532 has a limited port configuration as it's comms UARTS are shared, and therefore it cannot have a modem and a BAS 2800+ terminal configured together if the controller is communicating via the lan connection. If the controller is operating as part of a network, i.e. via the lan, then channel 3 cannot be used. The screen shot below shows how the comms UARTS are shared. Please note that PL3 is Port 3 and PL4 is Port 2 in the Node configuration window. If the UNC 532 is being used in a stand alone configuration, then the configurations below are possible.

Issue Supported operating systems for BAS2800+ Environment BAS2800+ version 2.9 / 2.10 Cause BAS2800+ has been discontinued. Please refer to the Product Announcement 'Satchwell BAS2800+ Discontinuation' for details. Resolution As per Product Information Bulletin 04.04.02-2, BAS release 2.9/2.10 has been validated for running on the following Windows platforms:- Microsoft Windows NT 4.0 Microsoft Windows 2000 professional Microsoft Windows 2000 server Microsoft Windows XP professional Microsoft Windows 2003 server

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Building Automation Knowledge Base

License server port used to reach Schneider Electric's Building Operation licensing server

Installation Guidelines for Electromagnetic Compatibility (EMC)

Disable items in Startup in Windows XP

How to find the IP address information on a PC?

Test the network card of a PC

How is a subnet defined?

Assign a static IP address on Windows 8

Some helpful basic IP commands.

What is Domain Name Service (DNS)?

Microsoft Visual Studio causes Just-In-Time Debugging

Battery replacement for V53 processor card and 532 controller.

BAS 2800+ - Adding a new logging database and making it current.

What voltages will a BAS 2000/BAS2800/BAS2800+ outstation operate under.

BAS 2800+ - How are the Index files for two sites Merged together?

BAS 2800+ - Adding a "Short Form Edit" command to a User Menu.

How to Node a BAS outstation. What are the node commands?

BAS 2800+ Obsolescence

BAS2800+ - Can a UNC 532 outstation be configured to use a modem and BAS 2800+ Terminal?

The communications card in a UNC 126 is the same as the NIU type 1

Supported operating systems for BAS2800+

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